Personal trainer · Cleveland, OH · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%95+55.8Reliability 26%89+23.2Value 15%89+13.5Experts Score= 93Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#97 of 154 personal trainersiPosition by Experts Score among all companies we track in this category. · better than 37%
5.0★★★★★152 Google reviews · 15 photos
99%five-star reviews
4.88★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Paragon Health & Fitness five stars based on 152 reviews, with the owner responding to 98% of them. Clients frequently describe the semi-private small-group training as a balanced alternative to full personal training, noting that coaches provide knowledgeable, supportive, and motivating guidance. Recurring themes include a welcoming, non-intimidating atmosphere, customized programming that accommodates physical limitations, and a strong sense of community. Reviewers also highlight consistent scheduling and effective communication, with no common criticisms evident in the provided excerpts.
Google rating: 5.0 out of 5 from 152 reviews (99% five-star).
Reviews on this page: 152 Google reviews (144 with written comments, 3 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 21, 2026.
Service: Personal Trainer serving Cleveland, Ohio.
Data from Google, last updated November 2, 2026.
Score profile vs other personal trainers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.
Paragon Health & FitnessPersonal Trainers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Paragon Health & Fitness: 95/100 on this factor. Category median: 97.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Paragon Health & Fitness: 89/100 on this factor. Category median: 97.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Paragon Health & Fitness: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Paragon Health & Fitness: 89/100 on this factor. Category median: 97.A
89
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Paragon Health & Fitness: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 62.–
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Bar = this company · dark tick = category median.
Star ratings
152 Google reviews we collected
5.0of 5
5 stars15099%
4 stars11%
3 stars00%
2 stars11%
1 star00%
Praise vs complaints
Phrases our text analysis found in 144 written reviews
97%praise
Praise15797%
Complaints53%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price330%
Reasonable770%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7244%
Would recommend4427%
Honesty & trust1610%
Quality & results159%
Speed & response64%
Price & value53%
Communication42%
What customers talk about
We read 144 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Friendly staff, clean facility…couldn’t ask for more.”
“I wasn't sure I could keep up, but they personalize everything for you and make you feel comfortable and supported - I highly recommend!”
“I am a bodywork professional and I am always learning and inspired; I cannot recommend this gym enough :).”
“There are lots of women who work out here (honestly probably the majority of clients), which makes it feel very approachable and supportive.”
“I mostly train with Luke and Caleb, and they do a great job creating challenging workouts while still making the environment feel comfortable and welcoming.”
“I did a 2 week trial and loved the atmosphere and trainers so much I immediately rolled into a Semi-Private membership.”
“Paragon is not the cheapest gym you can join, but worth it.”
“And while I work *mostly* with Sarah and Gabby, all of the coaches are easy to work with, approachable, and comfortable to talk to.”
People customers mention
Adam20 reviews
Christie11 reviews
Ravi10 reviews
Kristen8 reviews
Caleb6 reviews
Gabby5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
SSarah9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I love, Paragon!!! Semi personal training is exactly what I need, perfect balance. Friendly staff, clean facility…couldn’t ask for more.
Reasonable price
GGina4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I highly recommend Paragon. Very welcoming atmosphere with very knowledgeable, supportive and motivating instructors.
Reasonable priceService not listed
JJenn2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I am so grateful for trainers Adam and Caleb at Paragon. I came in dealing with a knee issue that had been limiting what I could do, and instead of pushing me through workouts they took time to understand what was going on and used their knowledge and expertise to help strengthen and improve it. They then celebrated…
KKatelynLocal Guide · 46 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I’ve enjoyed my ~6 months at Paragon so much! The semi private is an awesome concept that I don’t think exists at many places. It is great being able to come to the gym and have technically developed programming coached by wonderful, supportive coaches to guide you through it making sure you’re focused on good form…
SSarah1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Paragon is the best! I’m not a “gym girlie,” but that doesn’t matter at all when you are here. Every trainer is kind, knowledgeable, and fun. They will work with your physical limitations, and celebrate every milestone and progress right along with you. I have been going to Paragon for close to 2 years, and I have…
Reasonable price
MMeaghan3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Joining Paragon has been one of the best decisions I've made for my health. The coaches, especially Coach Sarah & Coach Adam, create an environment that feels welcoming and motivating, and I've seen real improvements in my strength, confidence, and consistency. It never feels intimidating, and I actually look…
I love, Paragon!!! Semi personal training is exactly what I need, perfect balance. Friendly staff, clean facility…couldn’t ask for more.
Price assessment: Reasonable price
Response from the owner · a week ago
Thank you, Sarah, we’re thrilled semi-personal training is the right balance for you and that our staff and facility hit the mark. Your kind words mean a lot and motivate our team. We look forward to continuing to support your fitness journey.
G
Gina Matis4 reviewsiTotal number of Google reviews Gina has written across all businesses on Google Maps, not just this one.
I highly recommend Paragon. Very welcoming atmosphere with very knowledgeable, supportive and motivating instructors.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 3 months ago
Thank you so much for the high recommendation, Gina! We’re thrilled you enjoyed our welcoming atmosphere and found the instructors knowledgeable, supportive, and motivating. Your kind words mean a great deal to our team. We look forward to seeing you again.
J
Jenn Lasky2 reviewsiTotal number of Google reviews Jenn has written across all businesses on Google Maps, not just this one.
I am so grateful for trainers Adam and Caleb at Paragon. I came in dealing with a knee issue that had been limiting what I could do, and instead of pushing me through workouts they took time to understand what was going on and used their knowledge and expertise to help strengthen and improve it. They then celebrated with me when I could exercise without pain!
What truly stands out about the team of trainers at Paragon is that they educate, support and meet you where you are at, both physically and mentally.
Joining the gym after years of not working out was intimidating, especially at 54. I wasn't sure I could keep up, but they personalize everything for you and make you feel comfortable and supported - I highly recommend!
Response from the owner · 3 months ago
Jenn, thank you for sharing such a kind and detailed review. We're so glad Adam and Caleb took the time to understand your knee and build a safe, effective plan that helped you return to pain-free exercise. It means a lot to hear our trainers' education, support, and personalized approach made joining Paragon comfortable for you. We appreciate the recommendation and look forward to supporting your continued progress.
K
Katelyn GreearLocal Guide · 46 reviewsiTotal number of Google reviews Katelyn has written across all businesses on Google Maps, not just this one.
I’ve enjoyed my ~6 months at Paragon so much! The semi private is an awesome concept that I don’t think exists at many places. It is great being able to come to the gym and have technically developed programming coached by wonderful, supportive coaches to guide you through it making sure you’re focused on good form and appropriately challenging yourself. I’ve worked mostly with Sarah who has been such a great coach! I’ve also worked with Adam, Luke, and Caleb and they are all so wonderful as well! Truly a special place with coaches who care about their clients and want to see them be strong, happy, and healthy.
Response from the owner · 4 months ago
Thank you, Katelyn! We're thrilled you've enjoyed your six months with us and that the semi-private format and our coaches Sarah, Adam, Luke, and Caleb have made a difference. We'll share your kind words with the team; they love hearing when members feel supported and are making progress. We look forward to continuing to help you get stronger, healthier, and happier and appreciate you being part of Paragon.
S
Sarah Jenkins1 reviewiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Paragon is the best! I’m not a “gym girlie,” but that doesn’t matter at all when you are here. Every trainer is kind, knowledgeable, and fun. They will work with your physical limitations, and celebrate every milestone and progress right along with you. I have been going to Paragon for close to 2 years, and I have never felt better. I am stronger, more confident, and I am able to keep up with my active young children. I don’t always love going to the gym, but once I’m there, I’m glad!
Price assessment: Reasonable price
Response from the owner · 4 months ago
Thank you so much for the wonderful review, Sarah. We're thrilled Paragon has been a supportive place for you for nearly two years and that our trainers have helped you grow stronger, more confident, and able to keep up with your kids. Your progress and attitude mean a lot to our team, and they're proud to celebrate every milestone with you. We're grateful to have you as part of the Paragon community and look forward to supporting your continued success.
P
Peter McGannon2 reviewsiTotal number of Google reviews Peter has written across all businesses on Google Maps, not just this one.
Thank you so much for the kind words, Peter. We’re honored you choose us to get in shape and grateful for your loyalty. Our team is committed to keeping your workouts effective and enjoyable, and we look forward to supporting your continued progress. If there’s ever anything we can do to improve your experience, please let us know.
G
Gabriella Morelli (Ella)2 reviewsiTotal number of Google reviews Gabriella has written across all businesses on Google Maps, not just this one.
2026 Update: the faces may change but the quality of coaching is still on another level. I continue to enjoy tracking my progress of each exercise and making notes from coaches. I'm more confident with the gym equipment and am always comfortable asking questions about movements. The ability to have consistent or flexible scheduling has been helpful. Still highly recommend Paragon for all ages!
I've been training at Paragon for 2 years and it's still as fresh and fun as day 1. I've enjoyed the semi-private sessions where I can get personalized attention from a coach but still have the feeling of community building throughout the whole gym. The coaches bring a positive energy and work with you on your goals whether they are physical or mental. The assistance and feedback they give also provide me with a safe environment to learn and train my mind/body. The programs are never boring. If I'm not feeling something, the coaches are flexible to change it up. Highly recommend for all levels of fitness and for people who want a supportive community.
Response from the owner · a year ago
Thanks so much for the amazing review, Ella! We love having you as part of the Paragon family!
M
Meaghan Horey3 reviewsiTotal number of Google reviews Meaghan has written across all businesses on Google Maps, not just this one.
Joining Paragon has been one of the best decisions I've made for my health. The coaches, especially Coach Sarah & Coach Adam, create an environment that feels welcoming and motivating, and I've seen real improvements in my strength, confidence, and consistency. It never feels intimidating, and I actually look forward to going. Highly recommend to anyone looking for more than just another gym.
Response from the owner · 4 months ago
Meaghan, thank you so much for this fantastic review. We're thrilled Coach Sarah and Coach Adam created a welcoming, motivating environment and that you've seen real improvements in your strength, confidence, and consistency. It means a lot that you look forward to coming and recommend us to others; we truly appreciate you and look forward to supporting your continued progress.
D
Dan Witzigreuter2 reviewsiTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
This place is great. I have had lower back pain on and off for 20 years. I have been working out 3 days a week for over a year. Not a single back issue! You have a loyal customer
Response from the owner · 5 months ago
Thank you, Dan. We’re thrilled to hear your back pain has stayed away after 20 years of trouble and regular training. It’s wonderful to know our care helped you get back to the gym with confidence, and we truly appreciate your loyalty. If you ever need anything, we’re here to support you.
C
Cindy Stefanov2 reviewsiTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
Caleb has been my strength and fitness coach at Paragon for 9 months. He is attentive during my program, listens to what I aspire to accomplish, and helps make it a reality.
I have gained strength in arms, legs, and core. I have better balance and, most importantly, strength in my back to eliminate back pain and spasms.
The environment, and the entire Paragon team is supportive, encouraging, and fun.
Price assessment: Reasonable price
Response from the owner · 5 months ago
Thank you, Cindy. We’re thrilled that Caleb and the Paragon team have been able to help you gain strength, improve balance, and eliminate back pain. Your progress over the past nine months is exactly what we aim for, and we appreciate your trust in us. We look forward to continuing to support your goals.
