Experts Reviews · Company report
Paragon Pools logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%90+21.8Value 14%96+13.6Replies to reviews 7%86+6.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Paragon Pools

Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 45 pool & spa services · 4.9★ from 300 Google reviews

Report card

Percentile vs other pool & spa services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Paragon Pools is better than 93% of pool & spa services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Paragon Pools is better than 90% of pool & spa services.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Paragon Pools is better than 100% of pool & spa services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Paragon Pools is better than 96% of pool & spa services.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Paragon Pools is better than 100% of pool & spa services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Paragon Pools is better than 86% of pool & spa services.A
86

Reviews for your job

Customers hired Paragon Pools for 8 kinds of job.

Paragon Pools for cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 6
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 15 Google reviews tagged “Cleaning”

Grant7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Highly recommend! Timely and responsive service. Love how they pay close attention to things like my filters and take the initiative to let me know it needs replacing.

Reasonable priceFilter cleaningSwimming pool salt system repairCleaning
Kevin11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Very professional and courteous. Also reasonably priced.

Reasonable priceFilter cleaningSwimming pool salt system repairCleaning
Rick8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Fantastic Pool Company. Call them...you won't regret it!

Filter cleaningSwimming pool salt system repairCleaning
MartinLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

East to make appointment with Michelle who is very friendly, knowledgeable and caring. The techs arrived as scheduled and were also very friendly, knowledgeable and customer driven. Overall it has been a very pleasurable experience and my pool is back to looking great. Paragon Pools has done an outstanding job! After and before photos

Customer photo from Martin's review
Reasonable priceCleaning
Ty3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Consistent and high quality pool cleaning service!

Reasonable priceCleaning
Diane10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

We have used paragon pools for 10 years and have always been extremely pleased with their service! We highly recommend them!

Reasonable priceFilter cleaningCleaning
Chris7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Great operating platform and competitive pricing…..great people…reliable service….

Reasonable priceFilter cleaningCleaning
ClaudeLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Had our pool emptied and acid washed by Paragon and they were fantastic! Thorough, vey professional and were excellent!! I highly recommend them!!

Reasonable priceCleaning
JohnLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Choosing Paragon Pools was a wise decision for us. Thanks to Luigi, the sales rep, who was great. Everything he told us about the company was certainly true and he helped make a big decision much easier. Casey, the owner, we found to he exceptional. He followed the job closely from start to finish , answering…

Customer photo from John's reviewCustomer photo from John's review
Great priceCleaning+ Responsiveness+ Quality+ Professionalism
Matt8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I've been relying on Paragon pools for my pool needs for the past 2.5 years and they have been terrific! From day 1 Casey and his team have been there for any service, repair, or upkeep that I've needed. I highly recommend!

Reasonable priceCleaningPump repairs & installation
Al5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had an excellent experience with Paragon Pools. They were professional, arrived on time, and did a fantastic job installing a new Pentair system and resurfacing my pool. Communication was always clear and respectful. They were easy to reach whenever I had a question. The quality of their work speaks for itself; I…

Reasonable priceCleaningRemodelingPump repairs & installation
JeffLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Paragon Pools has been servicing my pool and keeping it sparkling clean for years (I think it's been 10+ years). The whole team is professional, courteous, and most importantly, they are dependable and do a great job.

Customer photo from Jeff's review
Reasonable priceCleaningPump repairs & installationSwimming pool equipment repair
ChadLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

After an unfortunate incident that turned out water green after stripping and resurfacing our pavers, Paragon worked to clear the water and restore the blue. Every method failed and they suggested acid washing the walls. They did an excellent job and kept me informed the whole way. We now have a perfect looking…

Reasonable priceCleaningSwimming pool renovations
Corrie10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I’ve used Paragon Pools for almost 10 years. They come weekly and if there’s an issue with the equipment they fix it. My pool is 19 years old, but it doesn’t really look like it. More recently I had to have a couple check valves replaced and a new salt generator installed. The repairs were done and. I’m happy with the work.

Reasonable priceSwimming pool salt system repairCleaningSwimming pool equipment repair
James2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Rating only, no written review.

Reasonable priceFilter cleaningSwimming pool salt system repairCleaning

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 26%Reasonable 72%Overpriced 2%Not sure 0%

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