Sean Magee14 reviewsTotal number of Google reviews Sean has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCasey and his team were great to work with. Highly recommend.
Paragon Pools
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%90+21.8Value 14%96+13.6Replies to reviews 7%86+6.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 45 pool & spa servicesPosition by Experts Score among all companies we track in this category. · better than 70%
4.9 ★★★★★ 300 Google reviews · 24 photos
96%five-star reviews
4.98★last 12 monthsAverage stars on reviews from the last 12 months only.
0.8%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
89%reviews answered by the owner
Oct 2026latest review
Paragon Pools at a glance
Customers praise Paragon Pools for responsive communication, punctual scheduling, and transparent pricing during repairs and remodels. Positive reviews highlight professional technicians who provide detailed explanations and maintain clean work sites. However, low-star feedback cites unresolved billing errors, missed communication attempts, and unfinished or defective installations that required outside intervention to correct.
- Google rating: 4.9 out of 5 from 300 reviews (96% five-star).
- Reviews on this page: 300 Google reviews (277 with written comments, 40 with photos).
- Owner responses: the business replied to 89% of reviews.
- Most recent review: October 29, 2026.
- Service: Pool & Spa Service serving Jacksonville, Florida.
Data from Google, last updated November 3, 2026.
Score profile vs other pool & spa services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Paragon Pools: 93/100 on this factor. Category median: 85.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Paragon Pools: 90/100 on this factor. Category median: 80.A
90
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Paragon Pools: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Paragon Pools: 96/100 on this factor. Category median: 95.A
96
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Paragon Pools: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Paragon Pools: 86/100 on this factor. Category median: 49.A
86
Bar = this company · dark tick = category median.
Star ratings
300 Google reviews we collected
- 5 stars28896%
- 4 stars41%
- 3 stars10%
- 2 stars10%
- 1 star62%
Praise vs complaints
Phrases our text analysis found in 277 written reviews
- Praise54697%
- Complaints163%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price1226%
- Reasonable3472%
- Overpriced12%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Quality & results11520%
- Staff & attitude11320%
- Speed & response10819%
- Would recommend8816%
- Price & value6211%
- Communication5610%
- Honesty & trust204%
What customers talk about
We read 277 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Paragon is always super responsive and does great work!”
“Horrible CS and personnel comes to homes never knocking on door or announcing their presence.”
“The pool technicians are always prompt, professional, and polite.”
“They responded quickly to our concerns and did all they could to figure out what was causing the rust stains on the bottom of our pool.”
“Communication was top notch - we had a lot of rain that month and Paragon stayed in contact with me on any delays that were caused by the rain.”
“If you need a full reno or resurfacing, I highly recommend this team!”
“High quality work, completed promptly, and at reasonable rates.”
“Good service but a bit pricey”
“Communications with Casey when I had a question or concern were handled quickly.”
“They were super transparent, fast to respond, honest, and did absolute quality work.”
“So the feedback that you 'recommended' another company is false and misleading.”
People customers mention
- Casey 34 reviews
- Michelle 17 reviews
- Luigi 16 reviews
- Alex 12 reviews
- Philip 6 reviews
- Brenner 5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Paragon Pools for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
Jody7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Pleasant and personable company. They responded quickly to our concerns and did all they could to figure out what was causing the rust stains on the bottom of our pool. Would definitely recommend them.
Reasonable priceService not listed
Grant7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Highly recommend! Timely and responsive service. Love how they pay close attention to things like my filters and take the initiative to let me know it needs replacing.
Reasonable priceFilter cleaningSwimming pool salt system repairCleaning
Kathy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Paragon is always super responsive and does great work! This was a pool plumbing fix, next is our pool resurface and that has been a great experience so far as well 😊
Reasonable priceSwimming pool salt system repair
Jamie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
A full pool remodel can be a scary thing when you think about the investment and the timeline. But I have to say, Paragon really made this whole process a cake-walk. They were super transparent, fast to respond, honest, and did absolute quality work. Our pool looks incredible, we were done in <4 weeks as promised,…
Reasonable priceRemodelingSwimming pool renovationsSwimming pool resurfacing
Pat2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
All around good work from Pedro and Gus. Communications with Casey when I had a question or concern were handled quickly. Would highly recommend!
Great pricePump repairs & installationSwimming pool resurfacing
Alex4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We got really good service from Paragon Pools. Mike was taking very good care of us and all my questions. The whole installation looks very good. We got a new pump, filter and saltwater system. Thanks!
Reasonable pricePump repairs & installation
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Pump repairs & installation | 19 | — |
| Cleaning | 15 | — |
| Swimming pool salt system repair | 12 | — |
| Swimming pool resurfacing | 11 | — |
| Remodeling | 10 | — |
| Swimming pool renovations | 7 | — |
| Filter cleaning | 6 | — |
| Swimming pool equipment repair | 6 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 300 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Jody Stewart7 reviewsTotal number of Google reviews Jody has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePleasant and personable company. They responded quickly to our concerns and did all they could to figure out what was causing the rust stains on the bottom of our pool. Would definitely recommend them.
- Price assessment: Reasonable price
- Services: Service not listed
Grant Kuvin7 reviewsTotal number of Google reviews Grant has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHighly recommend! Timely and responsive service. Love how they pay close attention to things like my filters and take the initiative to let me know it needs replacing.
- Price assessment: Reasonable price
- Services: Filter cleaning, Swimming pool salt system repair, Cleaning
Response from the owner · 2 years ago
Thank you for the great review! ~Casey
Kathy4 reviewsTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleParagon is always super responsive and does great work! This was a pool plumbing fix, next is our pool resurface and that has been a great experience so far as well 😊
- Price assessment: Reasonable price
- Services: Swimming pool salt system repair
Response from the owner · 2 months ago
Thank you for the great review! We’re glad you’ve been happy with our responsiveness and quality of work. We truly appreciate your continued trust in Paragon Pools and look forward to completing your resurfacing project! 😊
Jamie Fish4 reviewsTotal number of Google reviews Jamie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleA full pool remodel can be a scary thing when you think about the investment and the timeline. But I have to say, Paragon really made this whole process a cake-walk. They were super transparent, fast to respond, honest, and did absolute quality work. Our pool looks incredible, we were done in <4 weeks as promised, and we couldn't be more pleased with the quality of work. Casey, Luigi, Michelle and Philip were all wonderful to work with. If you need a full reno or resurfacing, I highly recommend this team!
- Price assessment: Reasonable price
- Services: Remodeling, Swimming pool renovations, Swimming pool resurfacing
Response from the owner · 2 months ago
Thank you for the fantastic review! We know a full pool remodel is a big investment, so we’re thrilled to hear our team made the process easy and stress-free. We’re glad you’re happy with the results and that we delivered on our timeline. Casey, Luigi, Michelle, and Philip truly appreciate the recognition. Thank you for trusting Paragon Pools and for your recommendation!
Pat Thompson2 reviewsTotal number of Google reviews Pat has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAll around good work from Pedro and Gus. Communications with Casey when I had a question or concern were handled quickly. Would highly recommend!
- Price assessment: Great price
- Services: Pump repairs & installation, Swimming pool resurfacing
Response from the owner · 2 months ago
Thank you for the great feedback! We’re glad Pedro and Gus took great care of your project and that Casey was able to quickly address your questions and concerns. We truly appreciate your recommendation and your trust in Paragon Pools!
Alex Spengler4 reviewsTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe got really good service from Paragon Pools. Mike was taking very good care of us and all my questions. The whole installation looks very good. We got a new pump, filter and saltwater system. Thanks!
- Price assessment: Reasonable price
- Services: Pump repairs & installation
Response from the owner · 2 months ago
Thank you for the great feedback! We’re glad Mike took such good care of you and answered all your questions. We’re thrilled you’re happy with the new pump, filter, and saltwater system. We truly appreciate you choosing Paragon Pools!
Kevin Breeze11 reviewsTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery professional and courteous. Also reasonably priced.
- Price assessment: Reasonable price
- Services: Filter cleaning, Swimming pool salt system repair, Cleaning, Service not listed
Response from the owner · 10 months ago
Thank you for your kind words! We’re glad you found our team professional, courteous, and fairly priced.
Mike Gwynes2 reviewsTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDid excellent job on replacing valve on pool system. Very responsive and scheduled quickly.
- Price assessment: Great price
- Services: Pump repairs & installation
Response from the owner · 2 months ago
Thank you for the great feedback! We’re glad we could get your valve replaced quickly and appreciate your kind words about our responsiveness. Thank you for choosing Paragon Pools!
Bridget Patterson7 reviewsTotal number of Google reviews Bridget has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe have been using Paragon Pools since 2019, and after 7 years of excellent service, I can confidently say they are outstanding! The pool technicians are always prompt, professional, and polite. What I appreciate most is their communication—they advise me at every single service if they had to do anything additional or if any repairs are required, so there are never any surprises. A special shout-out to Michelle, the Office Assistant, who is always completely on top of the day-to-day operations and makes scheduling and communication seamless. I have been absolutely, pleasantly impressed by their services from day one. If you want a reliable, professional, and top-tier pool service, I highly recommend Paragon Pools!
Response from the owner · Edited 3 months ago
Thank you so much for your continued trust and support over the years! We're truly grateful to have been caring for your pool since 2019. It means a lot to hear that our team's communication, professionalism, and reliability have consistently exceeded your expectations. We'll be sure to share your kind words with Michelle and the rest of the team. Thank you for your loyalty and your wonderful recommendation!
Business details
- Address: 11251 Business Park Blvd N Ste 9, Jacksonville, FL 32256
- Phone: (904) 460-3900
- Website: paragonpoolsjax.com
- Service area: Jacksonville, FL