Experts Reviews · Company report
Paragon Pools logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%90+21.8Value 14%96+13.6Replies to reviews 7%86+6.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Paragon Pools

Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 45 pool & spa services · 4.9★ from 300 Google reviews

Report card

Percentile vs other pool & spa services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Paragon Pools is better than 93% of pool & spa services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Paragon Pools is better than 90% of pool & spa services.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Paragon Pools is better than 100% of pool & spa services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Paragon Pools is better than 96% of pool & spa services.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Paragon Pools is better than 100% of pool & spa services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Paragon Pools is better than 86% of pool & spa services.A
86

Reviews for your job

Customers hired Paragon Pools for 8 kinds of job.

Paragon Pools for pump repairs & installation

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Jobs reviewedHow many Google reviews are tagged with this job.19
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 94/100.How Job match is calculatedBuilt only from reviews Google tagged “Pump repairs & installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 19 Google reviews tagged “Pump repairs & installation”

Pat2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

All around good work from Pedro and Gus. Communications with Casey when I had a question or concern were handled quickly. Would highly recommend!

Great pricePump repairs & installationSwimming pool resurfacing
Alex4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We got really good service from Paragon Pools. Mike was taking very good care of us and all my questions. The whole installation looks very good. We got a new pump, filter and saltwater system. Thanks!

Reasonable pricePump repairs & installation
Mike2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Did excellent job on replacing valve on pool system. Very responsive and scheduled quickly.

Great pricePump repairs & installation
SereneLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Excellent customer service. Prompt, friendly and professional.

Great pricePump repairs & installationSwimming pool equipment repair
laurie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Very good company service guy took care of pump and filter install as if he was doing it doing it for himself. Perfection

Great pricePump repairs & installation
PatrickLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Mr. Brenen was hand down one of the greatest technician I encountered since dealing with my pool. He was enormously knowledge, loves his job, and took his time to educate on the new pool pump features. He made Paragon Pools proud and because of his interactions and demeanor, I plan to hire the company again for…

Reasonable pricePump repairs & installation
RobertLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I put a considerable amount of research into many of our pool renovation companies. This company promises fair prices, quick service and open communications. Paragon pools provided a quick response for pricing, a fair price, 3 week renovation turn around all just as promised. I would suggest if your looking for pool…

Reasonable priceRemodelingPump repairs & installation
KellyLocal Guide · 365 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Paragon Pools of Jacksonville, FL did an outstanding transformation of our pool. Their craftsmanship, professionalism and communication was outstanding! They delivered on everything we asked for. They were easy to work with and did not pressure me to buy something I didn't want. Excellent service at an excellent…

Customer photo from Kelly's review
Great priceRemodelingPump repairs & installationSwimming pool resurfacing
Matt8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I've been relying on Paragon pools for my pool needs for the past 2.5 years and they have been terrific! From day 1 Casey and his team have been there for any service, repair, or upkeep that I've needed. I highly recommend!

Reasonable priceCleaningPump repairs & installation
Valerie10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Brenner and team were great. I was so pleased with the replacement of my salt cell that I moved forward with my pump replacement.

Great pricePump repairs & installation
Jeff13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Paragon put in a new pump and heater, had issues with heater staying on. they worked tirelessly until it was figured out. Thy never gave up, found blockage in the spa outlet which caused the heater to shut down, they cleared the blockage and adjusted the pump RPM, all works.

Reasonable pricePump repairs & installationService not listed
Jaime3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Paragon was professional, communicated well, on time and competitively priced.

Great pricePump repairs & installationSwimming pool renovationsSwimming pool resurfacing
Al5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had an excellent experience with Paragon Pools. They were professional, arrived on time, and did a fantastic job installing a new Pentair system and resurfacing my pool. Communication was always clear and respectful. They were easy to reach whenever I had a question. The quality of their work speaks for itself; I…

Reasonable priceCleaningRemodelingPump repairs & installation
JeffLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Paragon Pools has been servicing my pool and keeping it sparkling clean for years (I think it's been 10+ years). The whole team is professional, courteous, and most importantly, they are dependable and do a great job.

Customer photo from Jeff's review
Reasonable priceCleaningPump repairs & installationSwimming pool equipment repair
Rick9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I called Paragon Pools because of the great reviews, and now I’m adding mine to the list. They came out to clean and check my pool pump, showed up right on time, and were upfront and honest about everything. No upselling, no nonsense, just good, solid service. On top of that, they’re genuinely nice people to work…

Reasonable pricePump repairs & installation
Karen10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Provided us with same day estimate of pool pump replacement. Quick response time for installation and handling of needed electric upgrade. Michelle in the office was on top of everything. Very positive experience after trying 3 other pool companies.

Reasonable pricePump repairs & installation
Jim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Michelle is easy to work with and the techs are always great with detailed reports.

Great priceSwimming pool salt system repairPump repairs & installation
David7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We had problems with our swimming pool pump leaking and Paragon Pools showed up. Very professional and knowledgeable. Will be calling them again.

Reasonable pricePump repairs & installation
Shannal7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rating only, no written review.

Pump repairs & installation

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 26%Reasonable 72%Overpriced 2%Not sure 0%

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