Analyzing 8,099,5418.1M ReviewsFor 22,93522.9K Experts

Experts Reviews · Company report
Paragon Pools logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%90+21.8Value 14%96+13.6Replies to reviews 7%86+6.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Paragon Pools

Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 45 pool & spa services · 4.9★ from 300 Google reviews

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Report card

Percentile vs other pool & spa services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Paragon Pools is better than 93% of pool & spa services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Paragon Pools is better than 90% of pool & spa services.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Paragon Pools is better than 100% of pool & spa services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Paragon Pools is better than 96% of pool & spa services.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Paragon Pools is better than 100% of pool & spa services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Paragon Pools is better than 86% of pool & spa services.A
86

Reviews for your job

Customers hired Paragon Pools for 8 kinds of job.

Paragon Pools for remodeling

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.90
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Remodeling”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.89%

All 10 Google reviews tagged “Remodeling”

Jamie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

A full pool remodel can be a scary thing when you think about the investment and the timeline. But I have to say, Paragon really made this whole process a cake-walk. They were super transparent, fast to respond, honest, and did absolute quality work. Our pool looks incredible, we were done in <4 weeks as promised,…

Reasonable priceRemodelingSwimming pool renovationsSwimming pool resurfacing
RobertLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I put a considerable amount of research into many of our pool renovation companies. This company promises fair prices, quick service and open communications. Paragon pools provided a quick response for pricing, a fair price, 3 week renovation turn around all just as promised. I would suggest if your looking for pool…

Reasonable priceRemodelingPump repairs & installation
Larry5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I don't usually leave reviews but the service I received from Paragon was exceptional. It started with the estimate process with Luigi. He listened to my concerns and shared good feedback, he was awesome. Pedro and Gustavo did the Demo and Tile. They were on time every day and worked until they ran out of daylight.…

Customer photo from Larry's review
Reasonable priceRemodeling
Wes1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★

Do not use Paragon Pools! They have scammed me and have not finished the remodel job I spent 23,000$ for! Casey the boss has not completed the job and has left my floor drains not working!

Customer photo from Wes's reviewCustomer photo from Wes's review
OverpricedRemodelingSwimming pool renovations
KellyLocal Guide · 365 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Paragon Pools of Jacksonville, FL did an outstanding transformation of our pool. Their craftsmanship, professionalism and communication was outstanding! They delivered on everything we asked for. They were easy to work with and did not pressure me to buy something I didn't want. Excellent service at an excellent…

Customer photo from Kelly's review
Great priceRemodelingPump repairs & installationSwimming pool resurfacing
GeorgeLocal Guide · 318 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Casey, Silas, and the entire team at Paragon Pools were amazing to work with. They were constantly in touch with updates. The finished work is amazing.

Great priceSwimming pool salt system repairRemodelingSwimming pool renovations
Jason1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Paragon was amazing to work with!!! Their communication was precise through the entire resurfacing process. Everyone from the salesman Luigi to the office lead Michelle to Casey the owner were so professional. In 52 years, I have never seen this strong of a service culture throughout the entire organization. Thank…

Great priceRemodeling
Al5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had an excellent experience with Paragon Pools. They were professional, arrived on time, and did a fantastic job installing a new Pentair system and resurfacing my pool. Communication was always clear and respectful. They were easy to reach whenever I had a question. The quality of their work speaks for itself; I…

Reasonable priceCleaningRemodelingPump repairs & installation
Jake1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Rating only, no written review.

RemodelingSwimming pool renovationsSwimming pool resurfacing
Roger1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Rating only, no written review.

Reasonable priceRemodeling

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 26%Reasonable 72%Overpriced 2%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Pump repairs & installation19—
Cleaning15—
Swimming pool salt system repair12—
Swimming pool resurfacing11—
Remodeling10—
Swimming pool renovations7—
Filter cleaning6—
Swimming pool equipment repair6—

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