Analyzing 8,059,4198.1M ReviewsFor 22,86422.9K Experts

Experts Reviews · Company report
Paragon Pools logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%90+21.8Value 14%96+13.6Replies to reviews 7%86+6.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Paragon Pools

Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 45 pool & spa services · 4.9★ from 300 Google reviews

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Report card

Percentile vs other pool & spa services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Paragon Pools is better than 93% of pool & spa services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Paragon Pools is better than 90% of pool & spa services.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Paragon Pools is better than 100% of pool & spa services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Paragon Pools is better than 96% of pool & spa services.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Paragon Pools is better than 100% of pool & spa services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Paragon Pools is better than 86% of pool & spa services.A
86

Reviews for your job

Customers hired Paragon Pools for 8 kinds of job.

Paragon Pools for swimming pool resurfacing

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “Swimming pool resurfacing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Swimming pool resurfacing”

Jamie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

A full pool remodel can be a scary thing when you think about the investment and the timeline. But I have to say, Paragon really made this whole process a cake-walk. They were super transparent, fast to respond, honest, and did absolute quality work. Our pool looks incredible, we were done in <4 weeks as promised,…

Reasonable priceRemodelingSwimming pool renovationsSwimming pool resurfacing
Pat2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

All around good work from Pedro and Gus. Communications with Casey when I had a question or concern were handled quickly. Would highly recommend!

Great pricePump repairs & installationSwimming pool resurfacing
KyleLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

There are not enough great things to say about Paragon Pools. Everyone that worked on our pool was professional, courteous and prompt. This is a big job and they could not have made this process any better. During the entire process, they kept their area clean. This company really brought the life back to our…

Swimming pool resurfacing
Danny6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

From start to finish very professional. They were consistently on schedule, on time and always kept me updated with emails and texts. The project manager would show up at every step and explain what’s happening. The pool resurfacing turned out perfect. An easy 5 star review for me.

Reasonable priceSwimming pool resurfacing
KellyLocal Guide · 365 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Paragon Pools of Jacksonville, FL did an outstanding transformation of our pool. Their craftsmanship, professionalism and communication was outstanding! They delivered on everything we asked for. They were easy to work with and did not pressure me to buy something I didn't want. Excellent service at an excellent…

Customer photo from Kelly's review
Great priceRemodelingPump repairs & installationSwimming pool resurfacing
GeorgeLocal Guide · 318 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Casey, Silas, and the entire team at Paragon Pools were amazing to work with. They were constantly in touch with updates. The finished work is amazing.

Great priceSwimming pool salt system repairRemodelingSwimming pool renovations
Carol4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

The pool Reno was fabulous. It surpassed all my expectations. Five star for the pool only. The deck reno has proven to be not as good. It holds dirt and stains. I’ve scrubbed with soap and a brush and it still won’t come clean. I’ll need to get it done again at some point. Disappointing. Recommend the pool work but not the deck.

Customer photo from Carol's reviewCustomer photo from Carol's reviewCustomer photo from Carol's review
Reasonable priceSwimming pool resurfacingSwimming pool light repairSwimming pool tile repair
David4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Special callout to Luigi! He made the decision process in selecting colors/finishes easy.

Reasonable priceSwimming pool resurfacingSwimming pool tile repair
Jaime3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Paragon was professional, communicated well, on time and competitively priced.

Great pricePump repairs & installationSwimming pool renovationsSwimming pool resurfacing
Al5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had an excellent experience with Paragon Pools. They were professional, arrived on time, and did a fantastic job installing a new Pentair system and resurfacing my pool. Communication was always clear and respectful. They were easy to reach whenever I had a question. The quality of their work speaks for itself; I…

Reasonable priceCleaningRemodelingPump repairs & installation
Jake1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Rating only, no written review.

RemodelingSwimming pool renovationsSwimming pool resurfacing

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 26%Reasonable 72%Overpriced 2%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Pump repairs & installation19—
Cleaning15—
Swimming pool salt system repair12—
Swimming pool resurfacing11—
Remodeling10—
Swimming pool renovations7—
Filter cleaning6—
Swimming pool equipment repair6—

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