Analyzing 8,084,4648.1M ReviewsFor 22,90722.9K Experts

Experts Reviews · Company report
Paragon Pools logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%90+21.8Value 14%96+13.6Replies to reviews 7%86+6.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Paragon Pools

Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 45 pool & spa services · 4.9★ from 300 Google reviews

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Report card

Percentile vs other pool & spa services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Paragon Pools is better than 93% of pool & spa services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Paragon Pools is better than 90% of pool & spa services.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Paragon Pools is better than 100% of pool & spa services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Paragon Pools is better than 96% of pool & spa services.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Paragon Pools is better than 100% of pool & spa services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Paragon Pools is better than 86% of pool & spa services.A
86

Reviews for your job

Customers hired Paragon Pools for 8 kinds of job.

Paragon Pools for swimming pool salt system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “Swimming pool salt system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Swimming pool salt system repair”

Grant7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Highly recommend! Timely and responsive service. Love how they pay close attention to things like my filters and take the initiative to let me know it needs replacing.

Reasonable priceFilter cleaningSwimming pool salt system repairCleaning
Kathy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Paragon is always super responsive and does great work! This was a pool plumbing fix, next is our pool resurface and that has been a great experience so far as well 😊

Reasonable priceSwimming pool salt system repair
Kevin11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Very professional and courteous. Also reasonably priced.

Reasonable priceFilter cleaningSwimming pool salt system repairCleaning
Rick8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Fantastic Pool Company. Call them...you won't regret it!

Filter cleaningSwimming pool salt system repairCleaning
DonLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Brenner did a great job. He was quick, efficient, and competent. I appreciated Brenner’s patience in answering all my questions. Good work, Brenner!

Reasonable priceSwimming pool salt system repair
GeorgeLocal Guide · 318 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Casey, Silas, and the entire team at Paragon Pools were amazing to work with. They were constantly in touch with updates. The finished work is amazing.

Great priceSwimming pool salt system repairRemodelingSwimming pool renovations
DebbieLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Paragon Pools delivered exceptional services from start to finish. I had some major equipment upgrades needed for the electrical panel conversion to wifi, saltwater system upgrade and pool/spa heater repair. Mike and Brennen provided the quote as well as completed the repairs. They were professional, courteous and…

Swimming pool salt system repair
Jim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Michelle is easy to work with and the techs are always great with detailed reports.

Great priceSwimming pool salt system repairPump repairs & installation
ReginaLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great customer service. I didn't have to wait long for a appointment like other pool companies Ive used in the past. I was really pleased and will be using them again.

Reasonable priceSwimming pool salt system repair
JerryLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Found that the pool pump wasn’t working yesterday and called Paragon. They sent Brenner out first thing this morning. He quickly found the electrical problem and had it fixed in a few minutes. Expected the worst (replace pump), but only cost me the service call fee. Very satisfied with their service.

Swimming pool salt system repair
Corrie10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I’ve used Paragon Pools for almost 10 years. They come weekly and if there’s an issue with the equipment they fix it. My pool is 19 years old, but it doesn’t really look like it. More recently I had to have a couple check valves replaced and a new salt generator installed. The repairs were done and. I’m happy with the work.

Reasonable priceSwimming pool salt system repairCleaningSwimming pool equipment repair
James2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Rating only, no written review.

Reasonable priceFilter cleaningSwimming pool salt system repairCleaning

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 26%Reasonable 72%Overpriced 2%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Pump repairs & installation19—
Cleaning15—
Swimming pool salt system repair12—
Swimming pool resurfacing11—
Remodeling10—
Swimming pool renovations7—
Filter cleaning6—
Swimming pool equipment repair6—

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