Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
Google reviewers rate Park West Veterinary Associates 4.9 out of 5 based on 496 reviews, with the owner responding to 79% of them. Clients frequently praise the staff for their knowledge, compassion, and thorough communication during routine and emergency visits. They also highlight the clean facility and convenient services like express scheduling and boarding. However, some low-star reviews criticize high prescription pricing and a restrictive policy regarding digital approvals. Additionally, a few clients expressed dissatisfaction with perceived diagnostic oversights or lack of follow-up care in complex cases.
Data from Google, last updated November 10, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
496 Google reviews we collected
Phrases our text analysis found in 446 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 446 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“You are all so kind, caring and genuinely love your jobs.”
“Her unwillingness to help and rude demeanor was enough for me to say I will not return to this clinic.”
“They’re very responsive whenever we call or need to schedule an appointment.”
“They are caring, compassionate animal lovers who have taken the time to communicate thoroughly with us about our dogs' needs.”
“It is a terrible problem.”
“We highly recommend Park West Veterinary clinic to anyone looking for a team that is professional, kind, and provides excellent care.”
“I don't recommend Dr Mercedes or Audrey.”
“Easy to make appointments and very clear procedures.”
“The customer service is exceptional, everyone is friendly, caring, and genuinely takes the time to answer questions and make you feel comfortable.”
“The doctor's explanation was thorough which we appreciated and the price was reasonable.”
“Operations well organized and not overpriced”
praise complaint · found by our text analysis, Google review wording unchanged.
You are all so kind, caring and genuinely love your jobs. You make stressful situations more manageable Expertise. Caring. Kindness. Urgency
Since we have moved here our experience with Park West Vet has been wonderful. We had been going to our last veterinarian for over 30 years and this has been such an easy transition. Everyone has been warm and welcoming and the doctors have been very knowledgeable and spend as much time as you need and answer…
We love Dr. Schmidt and Dr. Decker and all of the staff. Everyone is very knowledgeable and caring. The care that was given to Nero during his final months and the kindness and support for our family when Nero passed away was beyond wonderful. We highly recommend Park West Vet. I have recommended Park West Vet to…
The continuity of care over the years has been wonderful. Dr Butler never makes me feel rushed and treats our dogs with love and respect. The staff always remember who we are and make us feel comfortable
Everyone was friendly and knowledgeable. They took time to listen, and treated my dog very well. The express service, when scheduling as a new client was amazing.
Our experiences with Park West Vet have always been positive. They are caring, compassionate animal lovers who have taken the time to communicate thoroughly with us about our dogs' needs. We trust them with our babies! Their attention to, and compassion for, our dogs is what we appreciate most about them.
4.9 ★★★★★ 496 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
You are all so kind, caring and genuinely love your jobs. You make stressful situations more manageable Expertise. Caring. Kindness. Urgency
Since we have moved here our experience with Park West Vet has been wonderful. We had been going to our last veterinarian for over 30 years and this has been such an easy transition. Everyone has been warm and welcoming and the doctors have been very knowledgeable and spend as much time as you need and answer questions. We have six pets and so far 3 have been there and I look forward to everyone there meeting the next 3!
We love Dr. Schmidt and Dr. Decker and all of the staff. Everyone is very knowledgeable and caring. The care that was given to Nero during his final months and the kindness and support for our family when Nero passed away was beyond wonderful. We highly recommend Park West Vet. I have recommended Park West Vet to several friends over the last 9 years. The care given to our pets has been above and beyond all expectations. The staff always spend enough time with us and our pets. The friendliness of the staff is always exceptional. I will never forget the compassion everyone had given us when Nero passed away.
Donato, thank you for writing these kind words, they mean the world to us. We know how hard it is to say goodbye, and Nero was a very special guy. I'm glad Dr. Schmidt, Dr. Decker, and the rest of our team were able to help give him comfort and you guidance during such a challenging time. He was so well loved and we are thankful you chose us to care for him.
The continuity of care over the years has been wonderful. Dr Butler never makes me feel rushed and treats our dogs with love and respect. The staff always remember who we are and make us feel comfortable
Great veterinarians, techs, and staff.
Everyone was friendly and knowledgeable. They took time to listen, and treated my dog very well. The express service, when scheduling as a new client was amazing.
Our experiences with Park West Vet have always been positive. They are caring, compassionate animal lovers who have taken the time to communicate thoroughly with us about our dogs' needs. We trust them with our babies! Their attention to, and compassion for, our dogs is what we appreciate most about them.
Hi Mrs. McGoogan! Thank you so much for these kind words. We greatly appreciate your trust in our team's care, both at the hospital and at Stay for boarding. We absolutely love when they come to visit!
Great staff. Nice facility. The staff's kindness towards my dog.
We had an excellent experience boarding our dog at Stay/Park West Veterinary Associates. We were contacted by e-mail about our dog's visit and received a call from the Vet on a Saturday when our dog experienced some tummy distress. Since it was Mother's Day weekend, we received an adorable picture of our dog along with a paw print Mother's Day card. When we picked up our dog, we received a report card on her behavior and with a personalized summary of her stay. Outstanding, caring staff - will definitely board our dog there in the future!
Mrs. Gordon - We love that you are one of our first clients to get both the Park West Vet AND Stay! experience. Lady Belle is one of our leading ladies at Stay! and we love having her come visit us. We are so happy you've enjoyed your experiences with us and we look forward to many years of caring for your sweet, lovable girl! We sincerely thank you for this wonderful review.
Park West Vet is a perfect place for my pets. The friendly and superbly professional atmosphere is consistent. They provide so many options of services which makes it even more convenient. I so appreciate the vets and all the staff.
Carol, thank you so much for choosing us over an over again. We appreciate you trusting us with the care of your pets and are so glad to hear you've had a consistently positive experience with our practice!
Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
