Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
Google reviewers rate Parker Brake Auto Repair 4.6 out of 5 based on 184 reviews, with the owner responding to 17 percent of comments. Customers frequently praise the shop for friendly staff, honest assessments, competitive pricing, and timely completion of services like brakes, inspections, and engine maintenance. However, several low-star reviews describe issues with unexpected additional charges, work that did not resolve initial problems, and poor communication regarding repairs or appointments.
Data from Google, last updated November 2, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
Bar = this company · dark tick = category median.
184 Google reviews we collected
Phrases our text analysis found in 131 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 131 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very friendly and helpful in getting the job done in reasonable time.”
“Had repairs done twice on my 2013 F150 excellent service, fair price and done on time.”
“Got ripped off bad.”
“They did an excellent job on my Ford Expedition tune up.”
“…ppreciate (2009 mercedes benz) if I was told since the beginning they didnt work with my car model, went for inspection and spent 2 days just for that…”
“Great customer service and the work was done in a very timely manner and very well done 👍”
“Had them do my exhaust spent about $1600, I started hearing a rattling sound, I reached out to have it checked, they never got back with me on a time or day.”
“Very honest and sincerely appreciated it as they could have told me that I needed full replacement.”
“If you don’t know how to inspect, don’t charge or else it’s a scam.”
“These are genuinely great people that I'm happy to highly recommend!”
“We've brought several vehicles here and have always very happy with their service and great communication.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Parker Brake Auto Repair for 8 kinds of job. Pick one to see what they paid and said.
Kevin worked with me to prioritize the most urgent repairs to my vehicle. The team completed the work ahead of schedule. I will be back for certain!
Parker Brake was wonderful. Great service! My vehicle is older and they know just what to do!
I would have appreciate (2009 mercedes benz) if I was told since the beginning they didnt work with my car model, went for inspection and spent 2 days just for that, they referred me to another shop to fix what they found and the other shop was asking for an inspection too so now I had to pay 2 inspection, I went to…
Friendly and enjoyable experience. They really seem to care about the experience of their customers.
Did a great job! Brakes and water pump. Two weeks apart. Got the car back to me on time. Having only one car that was important. The worked so it was finished on my days off from work.
Great customer service and the work was done in a very timely manner and very well done 👍
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 13 | — |
| Brakes | 12 | — |
| Auto engine diagnostic | 5 | — |
| Tires | 5 | — |
| Steering & suspension repair | 4 | — |
| Auto brake repair | 4 | — |
| Oil change | 4 | — |
| Wheel alignment | 4 | — |
4.6 ★★★★★ 184 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Kevin worked with me to prioritize the most urgent repairs to my vehicle. The team completed the work ahead of schedule. I will be back for certain!
Parker Brake was wonderful. Great service! My vehicle is older and they know just what to do!
I would have appreciate (2009 mercedes benz) if I was told since the beginning they didnt work with my car model, went for inspection and spent 2 days just for that, they referred me to another shop to fix what they found and the other shop was asking for an inspection too so now I had to pay 2 inspection, I went to a different shop for the inspection and get the work done and they found and pointed things that was supposed to be addressed in the inspection I did with Parkers, which I ended up paying more since they charged more to do an specific inspection that in the report just showed the code of a thermostat staying open but in the other inspection at a different place they addressed the whole problem.
Friendly and enjoyable experience. They really seem to care about the experience of their customers.
Did a great job! Brakes and water pump. Two weeks apart. Got the car back to me on time. Having only one car that was important. The worked so it was finished on my days off from work.
Always do a great job
You're welcome, glad we were able to get your repairs covered.
The people were friendly. They know their business well.
Great customer service and the work was done in a very timely manner and very well done 👍
A wonderful shop to fix your car. The staff are very friendly and committed to the job.
Had repairs done twice on my 2013 F150 excellent service, fair price and done on time. Thanks so much to their staff
Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
