ROSSBELTH ESCAMILLALocal Guide · 30 reviewsTotal number of Google reviews ROSSBELTH has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBuen servicio
Pasadena Mulch
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%76+48.3Reliability 28%82+23.2Replies to reviews 8%15+1.2Experts Score= 73Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#42 of 53 landscapersPosition by Experts Score among all companies we track in this category. · better than 21%
4.7 ★★★★★ 53 Google reviews · 24 photos
85%five-star reviews
4.83★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Jul 2026latest review
Pasadena Mulch at a glance
Google reviewers rate Pasadena Mulch 4.7 out of 5 based on 53 reviews, frequently citing competitive pricing, helpful staff, and reliable delivery for mulch, soil, and rocks. Common praise includes professional communication and same-day service availability. However, low-star reviews highlight recurring issues with product quality, such as receiving incorrect dirt blends or insufficient yardage, alongside instances of rude phone interactions.
- Google rating: 4.7 out of 5 from 53 reviews (85% five-star).
- Reviews on this page: 53 Google reviews (40 with written comments, 8 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: July 9, 2026.
- Service: Landscaper serving Pasadena, Texas.
Data from Google, last updated November 2, 2026.
Score profile vs other landscapers
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pasadena Mulch: 76/100 on this factor. Category median: 89.B
76
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pasadena Mulch: 82/100 on this factor. Category median: 85.A
82
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pasadena Mulch: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pasadena Mulch: 15/100 on this factor. Category median: 60.F
15
Bar = this company · dark tick = category median.
Star ratings
53 Google reviews we collected
- 5 stars4585%
- 4 stars59%
- 3 stars00%
- 2 stars00%
- 1 star36%
Praise vs complaints
Phrases our text analysis found in 40 written reviews
- Praise4698%
- Complaints12%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1634%
- Price & value1634%
- Quality & results613%
- Speed & response511%
- Would recommend24%
- Communication12%
- Honesty & trust12%
What customers talk about
We read 40 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Justin the salesman was very professional and helpful.”
“The quality of their materials and their reasonable prices keep me coming back for hardwood mulch, veggie mix, yard mix, and landscaping rocks!”
“Sorry for the great service, and excellent quality mulch.”
“Excellent service, I called last minute to order some dirt and they went out of their way to give me a same day delivery.”
“The person who loads the materials in my truck has done the best job of any I have seen in the 12 years I’ve owned my Tacoma:) I highly recommend them!”
“Affordable, reasonable pricing, Very Good communication, by an owner with experience in the industry and willing to give his best advice if you have questions.”
“Great deal great people dependable”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
CarolLocal Guide · 58 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★
Update: Owner reached out with an apology and offered to come get product and exchange it with what is needed for our grass. Mistakes and miscommunication can happen and they took ownership and offered a solution. Ordered 11 yards of filtered top soil about a third of it was unusable cheap mulch mixed in which we…
RobinLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I have been going to Pasadena Mulch for the past 5 years. The quality of their materials and their reasonable prices keep me coming back for hardwood mulch, veggie mix, yard mix, and landscaping rocks! The person who loads the materials in my truck has done the best job of any I have seen in the 12 years I’ve owned my Tacoma:) I highly recommend them!
StephenLocal Guide · 216 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Couldn’t be happier with the service and quality of mulch we got from Pasadena Mulch and Justin was great! We are going back tomorrow for some soil! Will use again!
swiss94954 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Driver Delivery person did a great job and showed great interpersonal skill with me, the customer. Great Service!
Talat3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Great product. Justin the salesman was very professional and helpful. The delivery person duped the premium mix at three different spots. That was very kind of him.It make the job easy for my lawn care taker.
MichaelLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Great people easy to do business with they even had a tarp for me I'll definitely be going back to get more dirt
Photos
Customer reviews
4.7 ★★★★★ 53 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Carol PattersonLocal Guide · 58 reviewsTotal number of Google reviews Carol has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleUpdate: Owner reached out with an apology and offered to come get product and exchange it with what is needed for our grass. Mistakes and miscommunication can happen and they took ownership and offered a solution. Ordered 11 yards of filtered top soil about a third of it was unusable cheap mulch mixed in which we couldnt use. Super frustrating and not what we paid for.
Juan Meza9 reviewsTotal number of Google reviews Juan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePerdón buen servicio, y excelente calidad de mulch.
Robin Kendrick-YatesLocal Guide · 33 reviewsTotal number of Google reviews Robin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI have been going to Pasadena Mulch for the past 5 years. The quality of their materials and their reasonable prices keep me coming back for hardwood mulch, veggie mix, yard mix, and landscaping rocks! The person who loads the materials in my truck has done the best job of any I have seen in the 12 years I’ve owned my Tacoma:) I highly recommend them!
Stephen HuffordLocal Guide · 216 reviewsTotal number of Google reviews Stephen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCouldn’t be happier with the service and quality of mulch we got from Pasadena Mulch and Justin was great! We are going back tomorrow for some soil! Will use again!
cody amundsonLocal Guide · 58 reviewsTotal number of Google reviews cody has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat deal great people dependable
swiss94954 reviewsTotal number of Google reviews swiss9495 has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDriver Delivery person did a great job and showed great interpersonal skill with me, the customer. Great Service!
Talat Irshad3 reviewsTotal number of Google reviews Talat has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat product. Justin the salesman was very professional and helpful. The delivery person duped the premium mix at three different spots. That was very kind of him.It make the job easy for my lawn care taker.
JakeLocal Guide · 100 reviewsTotal number of Google reviews Jake has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat people, great prices !
Michael NelsonLocal Guide · 27 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat people easy to do business with they even had a tarp for me I'll definitely be going back to get more dirt
Business details
- Address: 500 Genoa Red Bluff Rd, Houston, TX 77034
- Phone: (281) 487-7625
- Website: pasadenamulch.com
- Service area: Pasadena, TX