iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%97+25.3Value 15%93+14.2Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 30 bathroom remodeling contractorsiPosition by Experts Score among all companies we track in this category. · better than 66%
5.0★★★★★61 Google reviews · 24 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Patagonia PTG five stars based on sixty-one reviews, noting the owner responds to eighty-nine percent of feedback. Clients frequently cite punctuality, clear communication, and fair pricing as key strengths across various projects including bathroom remodels, electrical installations, and roof repairs. Common themes highlight reliable scheduling, professional workmanship, and responsiveness to changing requirements, with no recurring criticisms evident in the provided excerpts.
Google rating: 5.0 out of 5 from 61 reviews (98% five-star).
Reviews on this page: 61 Google reviews (54 with written comments, 7 with photos).
Owner responses: the business replied to 89% of reviews.
Score profile vs other bathroom remodeling contractors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: value.
Patagonia PTGBathroom Remodeling Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Patagonia PTG: 96/100 on this factor. Category median: 94.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Patagonia PTG: 97/100 on this factor. Category median: 93.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Patagonia PTG: 93/100 on this factor. Category median: 100.A
93
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Patagonia PTG: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 91.–
–
Bar = this company · dark tick = category median.
Star ratings
61 Google reviews we collected
5.0of 5
5 stars6098%
4 stars00%
3 stars12%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 54 written reviews
98%praise
Praise10898%
Complaints22%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price350%
Reasonable350%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results2321%
Speed & response2321%
Communication2321%
Would recommend1615%
Staff & attitude1413%
Price & value87%
Honesty & trust33%
What customers talk about
We read 54 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They did great job in no time and always responsive to messages anytime and reasonable prices .”
“The hall bath went quickly - about 6 days from demo to done.”
“Communication is great, quality of work is fantastic and prices are fair … don’t hesitate to call them !”
“If you are looking for a great company that does quality work for a fair price I highly recommend.”
“All team members are reliable, professional, and a pleasure to work with.”
“They were very skilled in identifying the leak and fixed everything with reasonable cost.”
“Patagonia has always provided reliable and prompt service for our home.”
People customers mention
Andres11 reviews
Elena6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Patagonia PTG for 1 kind of job. Pick one to see what they paid and said.
Jeff4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We have used Andres and his company many times for various projects and issues around our house. We could not be happier we chose them. Communication is great, quality of work is fantastic and prices are fair … don’t hesitate to call them !
Reasonable priceService not listed
Soha3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I used PTG to install electric vehicle outlet in the garage. They did great job in no time and always responsive to messages anytime and reasonable prices . Also they changed my water heater they did great work too. I’ll contact them again for future work .
Dawn4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Many projects big and small. Always done right. Great communication. Reasonably priced.
KamilLocal Guide · 29 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
As an architect, I’ve been around a lot of general contractors and believe me when I say, Andres cares about his clients! He asks the right questions and delivers as promised.
Great priceRemodeling
hinrgmike1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Did a great job on installing a 7’ tall Trellis onto brick wall side of house. Good communication. Showed up on time, explained everything and got to work. Very happy with the results and can’t wait to plant some climbing roses now!
Great priceService not listed
Abhi7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We’ve worked with Andres and his team on multiple projects and they do exceptional work. All team members are reliable, professional, and a pleasure to work with. We will be doing our floors in the next 6 months and will use Patagonia again!
We have used Andres and his company many times for various projects and issues around our house. We could not be happier we chose them. Communication is great, quality of work is fantastic and prices are fair … don’t hesitate to call them !
Price assessment: Reasonable price
Services: Service not listed
Soha Abouelatta3 reviewsiTotal number of Google reviews Soha has written across all businesses on Google Maps, not just this one.
I used PTG to install electric vehicle outlet in the garage. They did great job in no time and always responsive to messages anytime and reasonable prices . Also they changed my water heater they did great work too. I’ll contact them again for future work .
Dawn Farrell4 reviewsiTotal number of Google reviews Dawn has written across all businesses on Google Maps, not just this one.
As an architect, I’ve been around a lot of general contractors and believe me when I say, Andres cares about his clients! He asks the right questions and delivers as promised.
Price assessment: Great price
Services: Remodeling
Delanie Alcorn3 reviewsiTotal number of Google reviews Delanie has written across all businesses on Google Maps, not just this one.
I worked with Patagonia on two back to back projects: 1) replace the tub and tile in a hall bath and 2) remove tub in main bath and convert to a walk-in shower. Really felt comfortable working with the entire team. Andres communicates great with his customers and is available for any questions or concerns. He has a project manager that visited the work site every day to check on progress and concerns. He directed me to places to get tile and the tub which is what I wanted. I didn’t have time to be my own project manager.
They did extensive prep work to protect my tile floors, cabinets, furniture, etc. The floor tile was covered with cardboard to project it from breakage if something fell. They also put cardboard over the bathroom cabinets. Then plastic was used to cover the walls, cabinets, etc. In the main bedroom, they also covered the furniture and bed to keep the dust off.
The hall bath went quickly - about 6 days from demo to done. I looked in often and the work was quality and no corners cut. His plumbing/tiling team is first rate. It turned out great and exactly what we wanted. The only hitch was some miscommunication with the last team where the bath didn’t get a final clean-up so I removed the cardboard, plastic, etc. I talked to Andres about this and he apologized.
The main shower hit some hitches that were no fault of Patagonia. Who knew that the water supply would come up through the middle of the floor and tucked under the gap in an alcove tub. His team had to jackhammer a hole in the foundation to re-pipe the water supply the way it should have been done in the first place. This added a couple days to the project. They ran a fan/hose to evacuate the dust out the bathroom window.
We were able to preserve the newish white subway tile that was above the tub and I had extra to patch the wall where the faucet was moved up to shower height. I picked a contrasting blue tile for the bottom 1/3 of the walls. I wasn’t sure how it was going to look but didn’t want to replace all the tile. It turned out great. Jesus did a great work on the tile and noticed that the caulk that was delivered was the wrong color. I appreciated that attention to detail.
Once complete with the main bath, the team removed all the cardboard and plastic. They wiped down flat surfaces, vacuumed the floor, and more. Excellent clean up job.
I will definitely reach out to Patagonia to do my kitchen in a couple years.
Price assessment: Reasonable price
Services: Service not listed
hinrgmike1 reviewiTotal number of Google reviews hinrgmike has written across all businesses on Google Maps, not just this one.
Did a great job on installing a 7’ tall Trellis onto brick wall side of house. Good communication. Showed up on time, explained everything and got to work. Very happy with the results and can’t wait to plant some climbing roses now!
Price assessment: Great price
Services: Service not listed
Response from the owner · a year ago
Mike - thanks for kind review. We appreciate clients taking time for posting !
Looking to help u in any future project you have our number 👌👌✨️
Abhi Jadhav7 reviewsiTotal number of Google reviews Abhi has written across all businesses on Google Maps, not just this one.
We’ve worked with Andres and his team on multiple projects and they do exceptional work. All team members are reliable, professional, and a pleasure to work with. We will be doing our floors in the next 6 months and will use Patagonia again!
Response from the owner · a year ago
Hi Abhi - thanks for your review!
Our team is happy being the preferred one for every project at your home...we are ready when you are!
✨✨
Sydney Pritchard Benson2 reviewsiTotal number of Google reviews Sydney has written across all businesses on Google Maps, not just this one.
Andres and his team did a phenomenal job on our floors & ceiling! We had to have our floors redone & had some patch work done on our ceilings and we could not be more happy with the results. The team was timely, professional and extremely polite. We ended up having a change of plans after finding some water damage under our floors and they immediately helped us come up with a new plan and began to execute the new plan the same day. They bought the paint and materials for us and even took away the extra wood & trash. We highly recommend the Patagonia team!
Price assessment: Great price
Services: Install flooring, Remodeling
Response from the owner · a year ago
Hi Sydney - thanks for your review!
Happy to help your family. Wish you the best for your family and we are ready to help you anytime you need a hand 💪🏻👌✨✨
Leeann Hamill8 reviewsiTotal number of Google reviews Leeann has written across all businesses on Google Maps, not just this one.
Had Patagonia PTG company come to our home to assess a chimney repair. Took pictures of the work needed and took the time to explain the process of the work needed. Very professional company. Do not hesitate to use this company.
Response from the owner · a year ago
Hi Leeann - thanks for your kind review!
We are ready to help.you anytime you need us in the future 🙌🙌✨️
Elizabeth Blades5 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.