Asphalt contractor · Keego Harbor, MI · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%68+16.5Value 14%100+14.1Replies to reviews 7%26+1.8Craft & service penalty73−2.7Momentum penalty56−4.4Experts Score= 66Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.66SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 15 paving contractorsiPosition by Experts Score among all companies we track in this category. · better than 0%
4.8★★★★★74 Google reviews · 22 photos
92%five-star reviews
4.20★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the company for reasonable pricing, punctual arrival, and thorough cleanup after driveway sealing, repaving, and parking lot installations. Recurring themes highlight professional communication and attention to detail during the installation process. However, several low-star reviews indicate a pattern of delayed or missed follow-up appointments, where promised repairs or additional coats were not completed on schedule or required multiple unanswered attempts to resolve.
Google rating: 4.8 out of 5 from 74 reviews (92% five-star).
Reviews on this page: 73 Google reviews (71 with written comments, 17 with photos).
Owner responses: the business replied to 0% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and satisfaction; weakest: replies to reviews.
This companyPaving Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Payless Paving & Construction: 75/100 on this factor. Category median: 87.B
75
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Payless Paving & Construction: 68/100 on this factor. Category median: 80.B
68
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Payless Paving & Construction: 73/100 on this factor. Category median: 87.B
73
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Payless Paving & Construction: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Payless Paving & Construction: 56/100 on this factor. Category median: 100.C
56
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Payless Paving & Construction: 26/100 on this factor. Category median: 81.D
26
Bar = this company · dark tick = category median.
Star ratings
73 Google reviews we collected
4.8of 5
5 stars6792%
4 stars11%
3 stars11%
2 stars23%
1 star23%
Praise vs complaints
Phrases our text analysis found in 71 written reviews
98%praise
Praise16398%
Complaints32%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price250%
Reasonable250%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results3923%
Would recommend3320%
Staff & attitude2917%
Price & value2716%
Speed & response2414%
Communication74%
Honesty & trust74%
What customers talk about
We read 71 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The removal of the existing and prep work for a solid foundation for the new, was all done with attention to detail, which is something I have to have.”
“This was a very poor job.”
“Would recommend them to anyone looking to have asphalt work done.”
“You could tell they take pride in their work, all equipment was clean, they paid attention to the details and were respectful of me and my home.”
“The prices are very reasonable and the job is great.”
“They were professional, incredibly friendly, and fast!”
“Good communication, good price, and good workmanship.”
“Rick and his team were honest, professional, and extremely hard working.”
People customers mention
Rick13 reviews
Luke4 reviews
Golobo4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JJohn5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Rick and his crew were fantastic. They did everything promised in the quote and left the jobsite spotless. You could tell they take pride in their work, all equipment was clean, they paid attention to the details and were respectful of me and my home. Would recommend them to anyone looking to have asphalt work done.
Reasonable price
TThetinybronco3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
These guys were quick and had a fantastic price. Got my driveway sealed during the worst air quality I have seen and it looks absolutely fantastic. I highly recommend and will be using them next year!
NNicky4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Couldn’t be happier with the results! The team was hardworking, respectful, and clearly knew what they were doing. They prepped the area properly, used quality materials, and left everything looking better than expected. Our driveway looks amazing. Would highly recommend!
LLorraineLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★
They "seal-coated" our driveway with a 1-yr warranty, but the coating disappeared in 3 months from much of the driveway. (See photo for one area where the coating was gone.) We emailed back and forth for over a year. They kept saying they would re-do the seal-coating, but after 3 years of my complaining, Rick…
DDawn8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Rick and his team did an awesome job. They go up and beyond for great customer service. If your job is small or huge, give Rick a call. The prices are very reasonable and the job is great. They care about the work, which is rare in this day and age. We highly recommend them.
Great price
JJohnLocal Guide · 44 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Very pleased with my new driveway by Rick and his co-workers. He welcomed my involvement in laying out exactly what I wanted. The removal of the existing and prep work for a solid foundation for the new, was all done with attention to detail, which is something I have to have. Thanks
Rick and his crew were fantastic. They did everything promised in the quote and left the jobsite spotless. You could tell they take pride in their work, all equipment was clean, they paid attention to the details and were respectful of me and my home. Would recommend them to anyone looking to have asphalt work done.
Price assessment: Reasonable price
T
Thetinybronco3 reviewsiTotal number of Google reviews Thetinybronco has written across all businesses on Google Maps, not just this one.
These guys were quick and had a fantastic price. Got my driveway sealed during the worst air quality I have seen and it looks absolutely fantastic. I highly recommend and will be using them next year!
N
Nicky Brian4 reviewsiTotal number of Google reviews Nicky has written across all businesses on Google Maps, not just this one.
Couldn’t be happier with the results! The team was hardworking, respectful, and clearly knew what they were doing. They prepped the area properly, used quality materials, and left everything looking better than expected. Our driveway looks amazing. Would highly recommend!
R
Robert Priest4 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
They "seal-coated" our driveway with a 1-yr warranty, but the coating disappeared in 3 months from much of the driveway. (See photo for one area where the coating was gone.) We emailed back and forth for over a year. They kept saying they would re-do the seal-coating, but after 3 years of my complaining, Rick finally said they would do it today. However, they never came. When I called this afternoon, Rick said he'd call me "right back," but he never did. After calling again two more times, my husband finally got him rather than an answering machine, and he gave the excuse that the equipment was broken. If that were really the case, as the owner he should have either called earlier today to tell us or he could have told me that in my first call to him this afternoon.
D
Dawn Pongonis8 reviewsiTotal number of Google reviews Dawn has written across all businesses on Google Maps, not just this one.
Rick and his team did an awesome job. They go up and beyond for great customer service. If your job is small or huge, give Rick a call. The prices are very reasonable and the job is great. They care about the work, which is rare in this day and age. We highly recommend them.
Price assessment: Great price
J
John QuecustLocal Guide · 44 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Very pleased with my new driveway by Rick and his co-workers. He welcomed my involvement in laying out exactly what I wanted. The removal of the existing and prep work for a solid foundation for the new, was all done with attention to detail, which is something I have to have. Thanks
Price assessment: Reasonable price
K
Kristiana Kaufmann13 reviewsiTotal number of Google reviews Kristiana has written across all businesses on Google Maps, not just this one.
Rick and his crew did an outstanding job repairing and sealing my driveway and was extremely knowledgeable in paving as well.
Reasonable pricing but even better quality work
B
Beth15 reviewsiTotal number of Google reviews Beth has written across all businesses on Google Maps, not just this one.
Just had our driveway sealed and it looks fantastic! The crew took their time taping, filling the cracks and brushing the edges before thoroughly applying the sealant. I will definitely be using them again and HIGHLY recommend them.
