HVAC CONTRACTORS · PEABODY, MA
Peabody Heating and AC Repair logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%2+0.7Reliability 15%2+0.3Craft & service 20%26+5.2Value 10%2+0.2Momentum 8%89+7.1Track record 7%5+0.4Accountability 5%22+1.1Experts Score= 15Grade F: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.15SCORE

Peabody Heating and AC Repair

Better than 0% of HVAC contractors · #67 of 67

4.6★50 Google reviewsGoogle star rating as shown on Google Maps.
4.75★last 12 monthsAverage stars on reviews from the last 12 months only.
9.1%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
40%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Peabody Heating and AC Repair for install AC

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).3.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.5k–$3.2k

All 2 Google reviews tagged “Install AC”

★★★★★ Steven · Edited 3 years ago

The loose conduit has been tied. No unit testing was done. We've used only two of the units have recently used for the first time since installation. It appears there is a large capacity for cooling even in the hottest weather.

Ductless heating & A/C servicesInstall AC+ Punctuality+ Professionalism
★ Todd · 5 years ago

Unprofessional. Installation went way over the length of time. Made an appointment for maintenance they never showed up. They never gave any direction on how to use or maintain the system. They never gave me any of the user's manuals. Absolutely horrendous and I actually never post this type of stuff I would…

Install ACHVAC duct & vent installation− Responsiveness− Quality

vs category

Blue = Peabody, grey = HVAC contractors average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

3.03.54.04.55.02022-Q3: 5.00★ (1 reviews)2022-Q4: 5.00★ (2 reviews)2023-Q2: 5.00★ (3 reviews)2023-Q3: 5.00★ (2 reviews)2023-Q4: 5.00★ (2 reviews)2024-Q2: 5.00★ (4 reviews)2024-Q3: 5.00★ (3 reviews)2024-Q4: 3.00★ (2 reviews)2025-Q1: 5.00★ (2 reviews)2025-Q2: 5.00★ (2 reviews)2025-Q3: 5.00★ (2 reviews)2026-Q2: 4.75★ (4 reviews)2022-Q32023-Q42025-Q12026-Q22026-Q4
This companyIndustrydot size = review count

Price

Not enough reviews with a price yet.

Great price 33%Reasonable 33%Overpriced 0%Not sure 33%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%2+0.7Reliability 15%2+0.3Craft & service 20%26+5.2Value 10%2+0.2Momentum 8%89+7.1Track record 7%5+0.4Accountability 5%22+1.1Experts Score= 15Grade F: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
2
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
2
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
26
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
2
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
89
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
5
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
22

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+11 / −2
Professionalism
+18 / −2
Responsiveness
+13 / −2
Punctuality
+13 / −1
Value
+8 / −1

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