HVAC CONTRACTORS · PEABODY, MA
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%2+0.7Reliability 15%2+0.3Craft & service 20%26+5.2Value 10%2+0.2Momentum 8%89+7.1Track record 7%5+0.4Accountability 5%22+1.1Experts Score= 15Grade F: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.15SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%2+0.7Reliability 15%2+0.3Craft & service 20%26+5.2Value 10%2+0.2Momentum 8%89+7.1Track record 7%5+0.4Accountability 5%22+1.1Experts Score= 15Grade F: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.15SCOREPeabody Heating and AC Repair
Better than 0% of HVAC contractors · #67 of 67
4.6★50 Google reviewsGoogle star rating as shown on Google Maps.
4.75★last 12 monthsAverage stars on reviews from the last 12 months only.
9.1%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
40%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
Peabody Heating and AC Repair for plumbing pipe repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$303–$1.4k
All 2 Google reviews tagged “Plumbing pipe repair”
Melissa11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Earl was on time, efficient, and showed us exactly what the problem was. He was neat, and when he was done working it was like no one had even been in the house. Very high level of service.
Plumbing leak detectionFaucet repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
steve2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
They did a great job. So personable both of them and explained exactly what the problem was and how they fixed it. We will def be using them for any future problems and will recommend them to anybody in our neighborhood that has any plumbing problems. We were very impressed
Plumbing leak detectionPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
vs category
Blue = Peabody, grey = HVAC contractors average
Rating over time
Price
Not enough reviews with a price yet.
Great price 33%Reasonable 33%Overpriced 0%Not sure 33%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%2+0.7Reliability 15%2+0.3Craft & service 20%26+5.2Value 10%2+0.2Momentum 8%89+7.1Track record 7%5+0.4Accountability 5%22+1.1Experts Score= 15Grade F: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
2
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
2
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
26
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
2
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
89
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
5
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
22
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+11 / −2
Professionalism
+18 / −2
Responsiveness
+13 / −2
Punctuality
+13 / −1
Value
+8 / −1
