Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%68+37.1Reliability 24%65+15.8Value 14%73+10.3Replies to reviews 7%57+4Craft & service penalty32−6.8Experts Score= 60Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.60SCOREPeabody Heating and AC Repair
Peabody, MA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #101Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.6★ from 50 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: craft & service.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Peabody Heating and AC Repair is better than 68% of HVAC contractors.B
68
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Peabody Heating and AC Repair is better than 65% of HVAC contractors.B
65
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Peabody Heating and AC Repair is better than 32% of HVAC contractors.D
32
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Peabody Heating and AC Repair is better than 73% of HVAC contractors.B
73
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Peabody Heating and AC Repair is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Peabody Heating and AC Repair is better than 57% of HVAC contractors.C
57
Reviews for your job
Customers hired Peabody Heating and AC Repair for 8 kinds of job.
Peabody Heating and AC Repair for chimney cleaning
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.0
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).—
Usually paidThe price range customers picked most often for this job.—
No written reviews mention this job yet.
No written reviews about this job yet.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 33%Reasonable 33%Overpriced 0%Not sure 33%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC duct & vent installation | 6 | $1.1k–$2.8k |
| A/C system maintenance | 3 | $39–$393 |
| HVAC system repair | 3 | $205–$933 |
| Heating system installation | 3 | $1.4k–$2.8k |
| Ductless heating & A/C services | 3 | $827–$2.1k |
| HVAC system maintenance | 2 | $37–$295 |
| Install AC | 2 | $1.4k–$3.2k |
| Heating system maintenance | 2 | $39–$251 |
