Experts Reviews · Company report
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%2+0.7Reliability 15%2+0.3Craft & service 20%26+5.2Value 10%2+0.2Momentum 8%89+7.1Track record 7%5+0.4Accountability 5%22+1.1Experts Score= 15Grade F: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.15SCOREPeabody Heating and AC Repair
Peabody, MA · Grade FLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #67Position by Experts Score among all companies we track in this category. of 67 HVAC contractors · 4.6★ from 50 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: momentum and craft & service; weakest: value.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Peabody Heating and AC Repair is better than 2% of HVAC contractors.F
2
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Peabody Heating and AC Repair is better than 2% of HVAC contractors.F
2
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Peabody Heating and AC Repair is better than 26% of HVAC contractors.D
26
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Peabody Heating and AC Repair is better than 2% of HVAC contractors.F
2
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Peabody Heating and AC Repair is better than 89% of HVAC contractors.A
89
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Peabody Heating and AC Repair is better than 5% of HVAC contractors.F
5
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Peabody Heating and AC Repair is better than 22% of HVAC contractors.D
22
Reviews for your job
Customers hired Peabody Heating and AC Repair for 8 kinds of job.
Peabody Heating and AC Repair for HVAC system repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$192–$955
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 57/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#58 / 60
All 3 Google reviews tagged “HVAC system repair”
Loriann4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Joe is Great and always communicates any issues and repairs.
Not sureHVAC system repair
Vernon4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Great service and very friendly and reliable staff. Highly recommended.
HVAC system repairA/C system repair+ Responsiveness+ Punctuality+ Quality
Patrick1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Rating only, no written review.
Reasonable priceHVAC system repair
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 33%Reasonable 33%Overpriced 0%Not sure 33%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC duct & vent installation | 6 | $526–$2.5k |
| A/C system maintenance | 3 | $54–$441 |
| HVAC system repair | 3 | $192–$955 |
| Heating system installation | 3 | $1.4k–$2.8k |
| Ductless heating & A/C services | 3 | $652–$2.1k |
| HVAC system maintenance | 2 | $37–$292 |
| Install AC | 2 | $1.5k–$3.2k |
| Heating system maintenance | 2 | $54–$292 |
