Physical therapist · Cincinnati, OH · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%100+69.2Reliability 31%99+30.5Experts Score= 100Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 161 physical therapistsiPosition by Experts Score among all companies we track in this category. · better than 96%
5.0★★★★★137 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate this Cincinnati physical therapy practice five stars based on 137 reviews, highlighting effective treatment for conditions like plantar fasciitis, back pain, and sports injuries. Patients frequently cite manual therapy, shockwave therapy, and laser treatments as key components of their care, noting that practitioners explain techniques thoroughly and create individualized plans. The clinic is described as accessible without requiring referrals, and the staff is praised for being knowledgeable, empathetic, and attentive to patient needs during sessions.
Google rating: 5.0 out of 5 from 137 reviews (100% five-star).
Reviews on this page: 137 Google reviews (123 with written comments, 1 with photos).
Owner responses: the business replied to 18% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and craft & service; weakest: reliability.
This companyPhysical Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Peak Performance Sports Therapy: 100/100 on this factor. Category median: 96.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Peak Performance Sports Therapy: 99/100 on this factor. Category median: 96.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Peak Performance Sports Therapy: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Peak Performance Sports Therapy: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 74.–
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Bar = this company · dark tick = category median.
Star ratings
137 Google reviews we collected
5.0of 5
5 stars137100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 123 written reviews
98%praise
Praise12598%
Complaints22%
Topic share
How often each topic comes up in the written reviews
6topics
Would recommend4031%
Staff & attitude3427%
Quality & results2217%
Speed & response1411%
Communication129%
Honesty & trust54%
What customers talk about
We read 123 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I am so thankful for them literally getting me back on my feet and recommend them before trying anything invasive!”
“Andy is an extremely knowledgeable clinician and is very caring.”
“He does wonderful work and has really helped improve my pain and mobility.”
“After having a hip replacement I had terrible nerve damage, pain for 10 months.”
“Andy helped my daughter recover quickly from a hamstring injury and she is now back to running at an elite level as a collegiate athlete.”
“He also takes the time to explain the techniques he is using as well as the “how” and “why.”
“…h peace of mind knowing that if something comes up, I have someone I trust to help me work through it.…”
People customers mention
Andy54 reviews
Shetterly12 reviews
Joe7 reviews
Jason3 reviews
Kat3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Suzie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Andy is an extremely knowledgeable clinician and is very caring. He takes the time to listen to you and does not make you feel rushed through the session. He also takes the time to explain the techniques he is using as well as the “how” and “why.” I had shockwave therapy as well a couple other modalities for a…
Joni1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Andy was very knowledgeable and able to target specific knots and explained what needed to be done. He was very empathetic with his clients. Definitely recommend!
Noah4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Came in with a tweaked back issue. Likely a muscle spasm. Worked it out just before my climb. 10/10. Great attention to detail.
mark4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
After six months of persistent heel pain from plantar fasciitis, Joe and his devices and exercises got me essentially healed in just 4 sessions! Keep up the good work!
MaureenLocal Guide · 72 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★
I recently moved to North Carolina and after the move, I had all of the hip and leg pain from previous years return. I tried a physical therapist in NC and it was nothing like what Andy and his team provide. I drove to Cincinnati just to be treated by him and with one visit of pressure point therapy, I felt better…
JerssonLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Andy has been my go to person for emergency treatment time and time again. He is very knowledgeable about the body and great at finding trigger points to work on and eliminate the source of the pain. As a competitive runner, Andy has saved me from dropping out of races many times. I can’t recommend him enough. He…
Andy is an extremely knowledgeable clinician and is very caring. He takes the time to listen to you and does not make you feel rushed through the session. He also takes the time to explain the techniques he is using as well as the “how” and “why.” I had shockwave therapy as well a couple other modalities for a hamstring injury I sustained about 4 weeks before a marathon. Andy was instrumental in helping me get back to being able to run my race. Despite the heat and international travel, I was able to run my fastest race in 5 years. Thank you, Andy!
Response from the owner · 2 weeks ago
Thank you so much for your kind words, Suzie! We’re so glad Andy could help you recover from your hamstring injury and get back to running. Congratulations on completing your marathon and running your fastest race in five years!
- PPST
Joni Sharp1 reviewiTotal number of Google reviews Joni has written across all businesses on Google Maps, not just this one.
Andy was very knowledgeable and able to target specific knots and explained what needed to be done. He was very empathetic with his clients. Definitely recommend!
Response from the owner · a month ago
Hey Joni, thank you for your kind words! We’re glad Andy made you feel comfortable and provided clear, knowledgeable care. We truly appreciate your recommendation!
- PPST
Megan Roberts2 reviewsiTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
I had foot surgery in November 2025, and six months later I was still dealing with debilitating pain and potentially looking at a second surgery. I couldn’t do basic things around the house or activities that required me to be on my feet without pain - as a 29 year old, my independence was totally gone. My doctor mentioned in passing that I could try seeing Andy as a last ditch effort, and I’m so glad I did.
I had fallen into a fairly pessimistic mindset about my foot, and when Andy seemed confident we could get it under control, I was very hesitant. I’ve had multiple sessions, but after just my first appointment, I was almost in tears leaving because I was able to walk normally for the first time since my surgery. I’ve never worked with a practitioner who cares as deeply as Andy does about how you’re feeling and helping you get better.
The difference he has made for me has been incredible. I now know that before considering another major medical procedure or expense for pain / injury, I’m going to Peak Performance first. I hope to stay pain-free and injury-free, but it gives me so much peace of mind knowing that if something comes up, I have someone I trust to help me work through it.
I truly can’t recommend Andy and his team enough.
Response from the owner · 2 months ago
Hey Megan! Thank you so much for your thoughtful review. We're honored you trusted Andy and our team during such a difficult time. Seeing you regain your confidence and get back to doing the things you love is exactly why we're passionate about what we do. We truly appreciate your kind words and look forward to being here whenever you need us.
- PPST
Noah Finney4 reviewsiTotal number of Google reviews Noah has written across all businesses on Google Maps, not just this one.
Came in with a tweaked back issue. Likely a muscle spasm. Worked it out just before my climb. 10/10. Great attention to detail.
Response from the owner · 2 months ago
Thank you, Noah! We're so glad we could help get your back feeling better before your climb. We appreciate your kind words and are happy to hear you had a great experience. Best of luck on your future adventures, and we're here anytime you need us!
- PPST
mark Zalla4 reviewsiTotal number of Google reviews mark has written across all businesses on Google Maps, not just this one.
After six months of persistent heel pain from plantar fasciitis, Joe and his devices and exercises got me essentially healed in just 4 sessions! Keep up the good work!
Response from the owner · 3 months ago
Thank you so much for your kind words, Mark! We're so happy to hear you've found relief after dealing with heel pain for so long. It was a pleasure being part of your recovery, and we appreciate you trusting Dr. Joe and our team with your care.
-PPST
Maureen YoungLocal Guide · 72 reviewsiTotal number of Google reviews Maureen has written across all businesses on Google Maps, not just this one.
I recently moved to North Carolina and after the move, I had all of the hip and leg pain from previous years return. I tried a physical therapist in NC and it was nothing like what Andy and his team provide. I drove to Cincinnati just to be treated by him and with one visit of pressure point therapy, I felt better than I had in months. Thinking about all of the doctors that wanted to do surgery on my hip and leg and lower back and Andy and his crew, were able to get me back to a place where I was pain free without drugs or surgery. I truly can't say enough about them....they are miracle workers.
Response from the owner · 5 months ago
Maureen, thank you so much for sharing this. The fact that you drove all the way back to Cincinnati to see our team truly means a lot to us! After dealing with that level of pain and hearing surgery recommendations, we’re so happy you were able to find relief and feel like yourself again. Your trust, support, and kind words mean more than you know.
- PPST
Jersson PacharLocal Guide · 11 reviewsiTotal number of Google reviews Jersson has written across all businesses on Google Maps, not just this one.
Andy has been my go to person for emergency treatment time and time again. He is very knowledgeable about the body and great at finding trigger points to work on and eliminate the source of the pain. As a competitive runner, Andy has saved me from dropping out of races many times. I can’t recommend him enough. He also has some very high quality physical therapy devices like shockwave therapy that pairs really well with his manual therapy.
Response from the owner · 5 months ago
Jersson, thank you for your continued trust and for taking the time to share this! It means a lot that you’ve continued to rely on Andy over the years whenever training setbacks come up. We’re glad we’ve been able to help keep you competing and ready for race day, and it’s been exciting to be part of that journey. We also appreciate your kind words about our treatment approach and technology.
- PPST
Jonathan HayLocal Guide · 43 reviewsiTotal number of Google reviews Jonathan has written across all businesses on Google Maps, not just this one.
He was excellent. Good listener. Beyond just exercising. I would recommend.
Response from the owner · 6 months ago
Hey Jonathan, thank you for your kind review. We strive to make sure all of our patients feel heard and receive care that goes beyond just exercise. We truly appreciate your recommendation and thank you for trusting our team with your care.
- PPST
Lisa C8 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
I had seen the top brain and spine practice in Cincinnati after suffering from sciatica (and injuries from compensating) for almost 3 years - They gave me two epidurals after which I had a tremendous amount of pain and increased symptoms. I even left their office “dragging my right leg Itrying to limp out after a physio session. My therapist looked at me and shrugged- like “I don’t care/ I don’t know what to do” but there was no empathy or follow up. Disgusting! I had seen chiropractors, massage therapists with another physio practice, done stretch therapy - all the things. The only thing that helped was when I came to Peak Performance. Their shockwave therapy, laser and electromagnetic regimen got me to place where I could walk up and downstairs without shooting pain. Andy is the MOST empathetic therapist, caring, personable and very skilled in manual release. Dude knows what he’s doing!! I also see Joe - super friendly and knowledgeable about shockwave therapy. I am so thankful for them literally getting me back on my feet and recommend them before trying anything invasive!!
Response from the owner · 6 months ago
Lisa, thank you so much for taking the time to share this and for trusting us with your care. After everything you had gone through over the last few years, we’re so happy to hear you found relief and were able to go up and down stairs again without that shooting pain. Your kind words about Andy and Joe mean a lot, and we’re honored to have been part of your recovery journey.
- PPST
Laura Klekamp5 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
After having a hip replacement I had terrible nerve damage, pain for 10 months. After one visit to the team at peak performance I had relief! Shockwave therapy relieved the tightness in my leg. I had been doing deep tissue massages with temporary relief.
The results from this therapy are amazing!!
Response from the owner · 6 months ago
Laura, thank you for taking the time to share this! Dealing with that kind of pain for so long can be incredibly frustrating, so we’re glad you were able to feel a difference so quickly. It’s great to hear the treatment helped reduce the tightness in your leg, and we appreciate you trusting our team with your care.
- PPST
