iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%98+25.6Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 22 retaining wall contractorsiPosition by Experts Score among all companies we track in this category. · better than 95%
5.0★★★★★124 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers consistently highlight punctuality, clear communication, and competitive pricing as key strengths of the company. Reviewers describe the crew as professional and respectful, noting that projects such as retaining walls, driveways, and landscaping were completed on schedule and within quoted estimates. The business is frequently praised for its responsiveness, including same-day visits and quick estimates, with no recurring criticisms evident in the provided excerpts.
Google rating: 5.0 out of 5 from 124 reviews (100% five-star).
Reviews on this page: 124 Google reviews (107 with written comments, 14 with photos).
Owner responses: the business replied to 90% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.
This companyRetaining Wall Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Penny Creek Landscape & Construction: 100/100 on this factor. Category median: 96.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Penny Creek Landscape & Construction: 98/100 on this factor. Category median: 94.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Penny Creek Landscape & Construction: 100/100 on this factor. Category median: 99.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Penny Creek Landscape & Construction: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 87.–
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Bar = this company · dark tick = category median.
Star ratings
124 Google reviews we collected
5.0of 5
5 stars124100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 107 written reviews
100%praise
Praise238100%
Complaints10%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price467%
Reasonable233%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results6828%
Would recommend4519%
Speed & response3414%
Staff & attitude3013%
Communication2711%
Price & value2611%
Honesty & trust94%
What customers talk about
We read 107 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We did a lot of research to find a reputable company and also do a great job.”
“Don't let his youthful looks fool you, he knows what he is doing and I would highly recommend!”
“We contacted Penny Creek for an estimate, and Matthew contacted us immediately.”
“Matthew and his crew did a fantastic job, were polite, and always showed up when they said they would.”
“He listened to what I wanted, offered suggestions and together we came up with a plan that was within my budget.”
“We had several bids, PC was mid range and well worth it.”
“You can tell they genuinely care about their work and take pride in doing things right.”
People customers mention
Matthew17 reviews
Care7 reviews
Lawncare5 reviews
City4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
KkimberlyLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We did a lot of research to find a reputable company and also do a great job. We had several bids, PC was mid range and well worth it. Matthew is upstanding, smart and a go getter. He’s young and already has a great company with fantastic workers to brag about. He listened to what I wanted, offered suggestions and…
Llaura9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I used Penny Creek for staining my deck and adding a porch and landscaping to my front yard. Matthew and his crew did a fantastic job, were polite, and always showed up when they said they would. Don't let his youthful looks fool you, he knows what he is doing and I would highly recommend!
Reasonable price
EElizabeth5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
We were in a terrible dilemma. We purchased some gorgeous catalpa trees from Suburban Lawn and Garden which my octogenarian husband thought he could plant. We later learned the trees had a root ball of over 500 pounds. I called Matthew and they saved us. He came the same day in between projects with a helper and…
Vvictoria9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Would give more if I could.
Matthew is great very personable and listens to the homeowner. Best thing he shows up when he says he will. The men who work for him are very pleasant, and very respectful. They did a great job at my home.
Great price
TTerry2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
They did an excellent job. Crew was professional and curious. Our neighbor made comments about how good the crew was.
Great price
CCandi5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We had such a great experience with this landscaping company. From the beginning, they really listened to what we wanted and helped us turn our ideas into something even better than we imagined.
They were incredibly detail-oriented, creative, and easy to communicate with throughout the whole process. You can tell…
We did a lot of research to find a reputable company and also do a great job. We had several bids, PC was mid range and well worth it. Matthew is upstanding, smart and a go getter. He’s young and already has a great company with fantastic workers to brag about. He listened to what I wanted, offered suggestions and together we came up with a plan that was within my budget. I’m very pleased with the work that was done, though to save on cost we are finishing it off ourselves (adding dirt, compost, plants, and mulch). The photos I’ve posted are for the hardscape his company did - which is fantastic and what we wanted. First 4 are “before” photos. Did I mention this was completed in 5 hours?! Any future work we have or need, I’m definitely calling Penny Creek. Thank you, Matthew and crew!
Response from the owner · 2 weeks ago
Kimberly, we had a great time working with you! We look forward to completing more projects in the future. Thank you for the review!
L
laura mitchell9 reviewsiTotal number of Google reviews laura has written across all businesses on Google Maps, not just this one.
I used Penny Creek for staining my deck and adding a porch and landscaping to my front yard. Matthew and his crew did a fantastic job, were polite, and always showed up when they said they would. Don't let his youthful looks fool you, he knows what he is doing and I would highly recommend!
Price assessment: Reasonable price
Response from the owner · 2 weeks ago
Laura, thank you for the review!
S
Steven Brown1 reviewiTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
We had a retaining wall that was in terrible need of repair or replacement. We contacted Penny Creek for an estimate, and Matthew contacted us immediately. He then came out within a day or two to do the estimate. After getting bids from 5 different companies whose estimates varied up to a $5,000 difference we chose Penny Creek who was going to use all new material versus some of the contractors who bid higher and were going to use the same stones we already had.
After signing the contract, Matthew said it would be a few weeks before they could start, and then he got back to us and told us he could start that next week! The crew arrived exactly on time everyday, kept the work area extremely clean, and Matthew gave us updates throughout the entire process which we were told would be 3 days, and it was actually 2-1/2!
Matthew and his team are professional, courteous, and went above and beyond our expectations. We were so impressed with their work ethic and attention to detail that we are planning on using them again to do the landscaping inside of the flower bed that now has a beautiful new retaining wall!
See before and after photos.
Price assessment: Reasonable price
Response from the owner · 3 weeks ago
Steven, thank you for the review! We had a great time bringing this wall project together for you. We look forward to doing more work for you in the future!
E
Elizabeth Watson5 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
We were in a terrible dilemma. We purchased some gorgeous catalpa trees from Suburban Lawn and Garden which my octogenarian husband thought he could plant. We later learned the trees had a root ball of over 500 pounds. I called Matthew and they saved us. He came the same day in between projects with a helper and got the trees in the ground and saved our beautiful trees.
Response from the owner · 3 weeks ago
Elizabeth, thank you for the review! We were happy to help. Thank you for calling Penny Creek.
C
Cinda Kessler10 reviewsiTotal number of Google reviews Cinda has written across all businesses on Google Maps, not just this one.
Would give more if I could.
Matthew is great very personable and listens to the homeowner. Best thing he shows up when he says he will. The men who work for him are very pleasant, and very respectful. They did a great job at my home.
Price assessment: Great price
Response from the owner · 3 weeks ago
Vicki, thank you for the review! We had a great time bringing your project together. We look forward to working with you again in the future!
T
Terry Humphries2 reviewsiTotal number of Google reviews Terry has written across all businesses on Google Maps, not just this one.
We had such a great experience with this landscaping company. From the beginning, they really listened to what we wanted and helped us turn our ideas into something even better than we imagined.
They were incredibly detail-oriented, creative, and easy to communicate with throughout the whole process. You can tell they genuinely care about their work and take pride in doing things right.
We absolutely love how everything turned out and would recommend them to anyone looking for a landscaping team that truly cares about their customers. We’re so glad we found them!
Response from the owner · a month ago
Candi, Thank you for the review!
L
Laura Wilkerson7 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
We had multiple bushes removed and are very happy with the service! Communication was quick and smooth from start to finish. They also complete the job well within the timeline I was quoted!
Response from the owner · 2 months ago
Laura, thank you for the review!
T
Tammy Billharz6 reviewsiTotal number of Google reviews Tammy has written across all businesses on Google Maps, not just this one.
Matthew and his crew did excellent work on our driveway. His communication throughout the project was top notch. He was thorough and knowledgeable. We will use him again on our next project!
