iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%87+21.1Value 14%99+14Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#87 of 151 electriciansiPosition by Experts Score among all companies we track in this category. · better than 43%
4.9★★★★★726 Google reviews · 24 photos
96%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
92%reviews answered by the owner
$529typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Penny Electric 4.9 out of 5 based on 726 reviews, with the owner responding to 92 percent of them. Customers frequently describe punctual arrival, clear explanations of electrical issues, and thorough cleanup after completing tasks like panel upgrades, EV charger installations, and lighting repairs. Pricing is often noted as reasonable, though some lower-rated reviews criticize high upfront fees, lack of free quotes, and occasional communication delays.
Google rating: 4.9 out of 5 from 726 reviews (96% five-star).
Reviews on this page: 726 Google reviews (670 with written comments, 39 with photos).
Owner responses: the business replied to 92% of reviews.
Most recent review: November 11, 2026.
Service: Electrician serving Henderson, Nevada.
Data from Google, last updated November 11, 2026.
Score profile vs other electricians
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Penny ElectricElectricians median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Penny Electric: 92/100 on this factor. Category median: 94.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Penny Electric: 87/100 on this factor. Category median: 93.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Penny Electric: 97/100 on this factor. Category median: 98.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Penny Electric: 99/100 on this factor. Category median: 100.A
99
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Penny Electric: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Penny Electric: 100/100 on this factor. Category median: 94.A
100
Bar = this company · dark tick = category median.
Star ratings
726 Google reviews we collected
4.9of 5
5 stars69496%
4 stars112%
3 stars20%
2 stars20%
1 star172%
Praise vs complaints
Phrases our text analysis found in 670 written reviews
98%praise
Praise1,41398%
Complaints312%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price8531%
Reasonable16159%
Overpriced62%
Not sure197%
$529+5% vs typical electricians
Middle half of what 242 customers paid ($248–$1.0k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude37726%
Speed & response30721%
Quality & results27219%
Would recommend19514%
Price & value1309%
Communication1259%
Honesty & trust383%
What customers talk about
We read 670 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was professional, polite, helped explain the electrical panel breaker replacements, why they were needed, and explained the importance of copper wi…”
“I called and the lady was very unhelpful and rude.”
“They quickly identified the problem and, after I approved the work, got right to it.”
“They NEVER called back, I would have to follow up repeatedly.”
“Ernesto did an outstanding job installing my Ring security cameras.”
“The brand new garage light got installed then it was found it didn't work so he took it down, then told me he was going to charge me again to come bac…”
“I will absolutely recommend Ernesto & Penny Electric to anyone who needs electrical work done!”
“I would highly recommend looking elsewhere for an electrical contractor whether your work consists of commercial or residential labor.”
“Clean job, quality works, cost reasonable and hard and friendly working electricians- Ernesto and Thomas”
“EVERY other company I have dealt with says the trouble shooting fee gets applied to the repair if you choose to have them do the work.”
“The company is easy to work with and stands behind its work.”
“I complained about their lack of communication.”
“I highly recommend Penny Electric, and especially William and Allan, to anyone looking for a trustworthy, professional electrical company.”
People customers mention
Flores29 reviews
Ernesto28 reviews
William19 reviews
Misael18 reviews
Thomas18 reviews
Mario16 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Penny Electric for 8 kinds of job. Pick one to see what they paid and said.
Jamie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 hours ago★★★★★
The electrician, Ernesto, was amazing. He was professional, polite, helped explain the electrical panel breaker replacements, why they were needed, and explained the importance of copper wire instead of aluminum. He was very respectful and also made sure the work areas were clean once he was done. I will absolutely…
Paid $5,000+Great priceElectrical panel repairElectrical panel replacement or upgradingService not listed
JamesLocal Guide · 8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 hours ago★★★★★
Moved circuits, Bidet circuit installation. While they were at it they remounted an outdoor outlet that’s was practically falling off the wall.
Thanks Misael and Matt!
Betty4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Ernesto M. Was knowledgeable and really thorough. I would recommend Penny Electric to anyone needing electric work
MichaelLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
William did an outstanding job. He is sharp, professional and knows his stuff. Could not ask for better.
Paid $1–500Reasonable price
Kami8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
William & Alan were EXCEPTIONAL!! Thank you for providing quick and professional solutions for my electrical needs!!
Cindy3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Jesus and Tommy were awesome. They were professional, kind, and very clean. They did exactly what they explained they would do.
The electrician, Ernesto, was amazing. He was professional, polite, helped explain the electrical panel breaker replacements, why they were needed, and explained the importance of copper wire instead of aluminum. He was very respectful and also made sure the work areas were clean once he was done. I will absolutely recommend Ernesto & Penny Electric to anyone who needs electrical work done! Thank you so much!
Price assessment: Great price
Price: $5,000+
Services: Electrical panel repair, Electrical panel replacement or upgrading, Service not listed
Response time: 1–2 hr
James MoserLocal Guide · 8 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Moved circuits, Bidet circuit installation. While they were at it they remounted an outdoor outlet that’s was practically falling off the wall.
Thanks Misael and Matt!
Price assessment: Great price
Price: $1,000–1,500
Services: Electrical fixture installation
Response time: 0–1 hr
Brittin Wolf10 reviewsiTotal number of Google reviews Brittin has written across all businesses on Google Maps, not just this one.
Penny Electric is great. We used them on our renovation years ago and every time we’ve needed work since, they are our go-to electrician. We’ve worked with Ernesto and Jesus and both have been phenomenal. The company is easy to work with and stands behind its work. I can’t recommend Penny enough.
★★★★★ Outstanding Service from Start to Finish!
I recently had an issue with my backyard landscape lights that suddenly stopped working, and I couldn't be happier with the service I received from Penny Electric.
From my very first phone call through job completion, everything was handled with professionalism and efficiency. Scheduling the appointment was effortless, and I appreciated the follow-up communications confirming the appointment, along with the notifications providing the technicians' names and estimated arrival time.
When William and Allan arrived, they were professional, courteous, knowledgeable, and respectful of my property. They clearly explained their process, letting me know they would first diagnose the issue, provide their findings, and then proceed with any repairs only after receiving my approval.
They quickly identified the problem and, after I approved the work, got right to it. The issue turned out to be more complicated than expected, but William and Allan demonstrated exceptional troubleshooting skills and technical expertise. They worked efficiently, systematically resolved the problem, and restored my landscape lighting in a timely manner.
Once the work was completed, they made sure the job site was clean, thoroughly explained what had been repaired and how they fixed it, and verified that everything was working properly before leaving.
Excellent customer service, outstanding technicians, and quality workmanship from beginning to end. I highly recommend Penny Electric, and especially William and Allan, to anyone looking for a trustworthy, professional electrical company. A true first-class operation! ⭐⭐⭐⭐⭐
Jesus was awesome! Very knowledgeable and quickly diagnosed the issues. Presented the fix clearly and at a fair price. Recommend Jesus at Penny Electric anytime!
Price assessment: Great price
Price: $1–500
Services: Electrical outlet & switch repair
Response time: 0–1 hr
Dcoaxen6 reviewsiTotal number of Google reviews Dcoaxen has written across all businesses on Google Maps, not just this one.
