House cleaning service · East Peoria, IL · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%90+52.8Reliability 26%86+22.4Value 15%69+10.5Momentum penalty74−2.6Experts Score= 83Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#50 of 64 apartment cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 22%
4.9★★★★★111 Google reviews · 24 photos
98%five-star reviews
4.76★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Peoria Cleaning Pros 4.9 out of 5 based on 111 reviews, with the owner responding to 95% of them. Clients frequently describe the house cleaning services as thorough and detail-oriented, noting that staff members are punctual, professional, and efficient. The business is also praised for its easy communication, flexible scheduling, and reasonable pricing. No common criticisms appear in the provided excerpts, which consist entirely of five-star feedback highlighting satisfaction with the overall experience.
Google rating: 4.9 out of 5 from 111 reviews (98% five-star).
Reviews on this page: 111 Google reviews (100 with written comments, 2 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: October 14, 2026.
Service: Apartment Cleaning Service serving East Peoria, Illinois.
Data from Google, last updated October 31, 2026.
Score profile vs other apartment cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: value.
Peoria Cleaning ProsApartment Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Peoria Cleaning Pros: 90/100 on this factor. Category median: 93.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Peoria Cleaning Pros: 86/100 on this factor. Category median: 92.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 94.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Peoria Cleaning Pros: 69/100 on this factor. Category median: 100.B
69
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Peoria Cleaning Pros: 74/100 on this factor. Category median: 100.B
74
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 77.–
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Bar = this company · dark tick = category median.
Star ratings
111 Google reviews we collected
4.9of 5
5 stars10998%
4 stars00%
3 stars00%
2 stars00%
1 star22%
Praise vs complaints
Phrases our text analysis found in 100 written reviews
100%praise
Praise201100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price00%
Reasonable480%
Overpriced00%
Not sure120%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results5326%
Staff & attitude3819%
Speed & response3417%
Would recommend3417%
Communication168%
Honesty & trust157%
Price & value115%
What customers talk about
We read 100 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Casi and Crystal did a nice job and were thorough in our home.”
“The cleaner they sent was thorough and professional.”
“Crystal is thorough and fast, and always lovely to greet.”
“Highly recommend if you want the job done right without having to micromanage.”
“Peoria Cleaning Pros were easy to work with and did a great job.”
“Booked Peoria Cleaning Pros for the first time and was genuinely impressed.”
“The pricing was reasonable and they were so easy to work with.”
People customers mention
Crystal5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Peoria Cleaning Pros for 3 kinds of job. Pick one to see what they paid and said.
DDante2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Cleaning was great. Larry was on time and professional. I will be bringing them on board for regularly scheduled cleanings.
LLynnLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Peoria Cleaning Pros have done one cleaning for us and we were satisfied. Casi and Crystal did a nice job and were thorough in our home.
AAaron1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Kenna and Crystal did a terrific job getting the apartment ready for move in. Highly recommend!
Reasonable price
CChandraLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
I had a great experience with Peoria Cleaning Pros for my move in deep clean. They were very responsive and got me booked quickly. The cleaner they sent was thorough and professional. I think I found my new cleaning company!
ZZakaria9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Booked Peoria Cleaning Pros for the first time and was genuinely impressed. The team was punctual, thorough, and paid attention to details I didn't even think to mention: baseboards, light switches, behind the faucet handles. The place smelled fresh and looked spotless when they left. Communication was easy from…
SShari10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Peoria Cleaning Pros were easy to work with and did a great job. Crystal was kind, helpful, and we’re very happy with her cleaning!
Cleaning was great. Larry was on time and professional. I will be bringing them on board for regularly scheduled cleanings.
Response from the owner · 2 weeks ago
Thank you so much for the great review, Dante. We are glad Larry was on time and professional, and we look forward to providing your regularly scheduled cleanings. We appreciate your trust and are committed to keeping up the great service.
L
Lynn FLocal Guide · 24 reviewsiTotal number of Google reviews Lynn has written across all businesses on Google Maps, not just this one.
Peoria Cleaning Pros have done one cleaning for us and we were satisfied. Casi and Crystal did a nice job and were thorough in our home.
Response from the owner · 3 weeks ago
Thank you, Lynn, for your kind review. We are so glad Casi and Crystal did a thorough job and that you were satisfied with your first cleaning. We appreciate your trust and look forward to serving your home again.
D
Diana Carolina Rojas1 reviewiTotal number of Google reviews Diana has written across all businesses on Google Maps, not just this one.
Hi Diana, we’re sorry to see this rating. We’re unable to locate a customer or booking under this name in our records, and no details were included with the review for us to investigate. If you have used our services, please contact us directly with the name the booking was under so we can look into your concerns.
K
Kesha GuerrierLocal Guide · 24 reviewsiTotal number of Google reviews Kesha has written across all businesses on Google Maps, not just this one.
Thank you, Kesha, for the wonderful review. We are thrilled to hear you had a great experience and appreciate your recommendation. We look forward to serving you again.
A
Aaron Stoessel1 reviewiTotal number of Google reviews Aaron has written across all businesses on Google Maps, not just this one.
Kenna and Crystal did a terrific job getting the apartment ready for move in. Highly recommend!
Price assessment: Reasonable price
Response from the owner · 2 months ago
Thank you, Aaron! We’re thrilled Kenna and Crystal did a terrific job getting your apartment ready for move-in. We appreciate the recommendation and please let us know if you need anything as you settle in.
P
Prinsess TårtaLocal Guide · 12 reviewsiTotal number of Google reviews Prinsess has written across all businesses on Google Maps, not just this one.
Crystal is thorough and fast, and always lovely to greet.
Price assessment: Not sure
Response from the owner · 2 months ago
Thank you so much for your kind words, Prinsess Tårta. We're thrilled Crystal provided thorough, fast service and a lovely greeting. We'll be sure to share your praise with her and look forward to serving you again soon.
C
Chandra NOTTAGELocal Guide · 20 reviewsiTotal number of Google reviews Chandra has written across all businesses on Google Maps, not just this one.
I had a great experience with Peoria Cleaning Pros for my move in deep clean. They were very responsive and got me booked quickly. The cleaner they sent was thorough and professional. I think I found my new cleaning company!
Response from the owner · a year ago
Thank you for your wonderful review, Chandra! We're thrilled to hear that you had a great experience with our team during your move-in deep clean. Your satisfaction is our priority, and we look forward to being your go-to cleaning company in the future!
Z
Zakaria Diarra9 reviewsiTotal number of Google reviews Zakaria has written across all businesses on Google Maps, not just this one.
Booked Peoria Cleaning Pros for the first time and was genuinely impressed. The team was punctual, thorough, and paid attention to details I didn't even think to mention: baseboards, light switches, behind the faucet handles. The place smelled fresh and looked spotless when they left. Communication was easy from booking to completion. Will definitely be using them again and already recommended them to a neighbor. Highly recommend if you want the job done right without having to micromanage.
Response from the owner · 3 months ago
Thank you, Zakaria, for the fantastic review. We're glad our team was punctual and thorough, and that the attention to details like baseboards, light switches, and behind faucet handles made a difference. It's great to hear the home smelled fresh and communication was easy from booking to completion. We appreciate you recommending us to your neighbor and look forward to cleaning for you again.
S
Shari Sullivan10 reviewsiTotal number of Google reviews Shari has written across all businesses on Google Maps, not just this one.
Peoria Cleaning Pros were easy to work with and did a great job. Crystal was kind, helpful, and we’re very happy with her cleaning!
Response from the owner · 3 months ago
Thank you so much, Shari! We're thrilled Crystal was kind and that you were very happy with her cleaning. We appreciate you choosing Peoria Cleaning Pros and taking the time to share your feedback. We look forward to serving you again.
T
Tina Johnson3 reviewsiTotal number of Google reviews Tina has written across all businesses on Google Maps, not just this one.
