How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCOREPeppers Heating & Air
Stonecrest, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #75Position by Experts Score among all companies we track in this category. of 119 HVAC contractors · 4.9★ from 895 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Peppers Heating & Air for 8 kinds of job.
Peppers Heating & Air for a/c system maintenance
Clear ✕All 119 Google reviews tagged “A/C system maintenance”
I recently contacted Peppers Heating & Air due to a stopped up AC drain line. They responded fairly quick as it was on a Saturday. They resolved the issue. Then I started and Annual maintenance plain. The service provided addressed all the questions/ concerns that I had. After the service was completed I received a…
Peppers Heating & Air came out to replace some parts on my AC for the first time about a month ago. The price for repair was half of what another company had quoted, and they got it done quickly and efficiently. Unfortunately that wasn’t the only problem with my system, so they’ve been out a number of times since…
The Gentleman was very courteous and knowledgeable. Did an excellent job. Would definitely recommend
Semi-annual HVAC inspection. Robert was very professional.
I have used Peppers for the last 5 years at my house. They are always on time, very friendly and professional and knowledgeable. In fact, the tech yesterday was even earlier than his scheduled time! Very good quality of work and always good about scheduling the service visits at a time that works with my schedule. I…
We were hopeful our 25 year old HVAC system could be repaired, but the Peppers maintenance tech advised that we needed a new system. So, by the time our new HVAC unit was installed, but we had the opportunity to not only meet their maintenance tech but we were introduced to Peppers’ sales, installation, quality…
I have been using their services for many years and they are always on top of issues, very responsive and respectful of my time. The HVAC tuning they do twice a year is spot on and very affordable and the call for reminders and making appointments. Mike, our technician is very professional and courteous and…
Very professional as well as personable. Explained the repair required and completed quickly. Had the required part in the truck so there was no delay. Communicated arrival time and arrived spot on. Appreciate how Mike has serviced my HVAC for the last few years and he even came to my new home when I moved in the…
I love working with the good folks at Peppers. They inform me ahead of time for appointments and are very personable which means a lot to me.
I’m perfectly satisfied with this company & its personnel.
The technician quickly diagnosed our problem with the air conditioning unit and resolved it. We’re looking forward to our next service.
When the rep arrived, I met him on the driveway and paid for the service. Then I asked the rep if he would show me how to replace the system filter when he did the maintenance. He said he didn't know if he would replace the filter. It might not be dirty enough. In addition, he didn't know if had the correct…
We called Peppers because one of our outdoor AC units broke in a storm. They came out same day and didn't try to sell us a new unit unnecessarily, which is unusual so mad respect. Ricky had the necessary part on hand and fixed immediately for very reasonable rates. We will be using this company for all our HVAC…
Robert was a friendly, down-to-earth professional technician, he was very knowledgeable of his job. He answered all of my questions. Great job.
Technician was professional, knowledgeable, and friendly.
Everyone was so professional, the two young men that installed my unit were so polite and courteous. Amazing job guys. I will definitely recommend you guys to everyone I know. Price was on point
Awesome service provider! Gets right to it - helps find cost effective solutions and delivers outstanding results!
They showed up when they said they would, had excellent communication. The tech even went above and beyond.
We have been longtime customers of Peppers Heating & Air. We always receive excellent service, prompt repairs, and they have knowledgeable and professional technicians who you can trust. We highly recommend them for all your heating and air needs.
Outstanding service great technicians and great value for your money.
Also very responsive and professional. Always looking out for the best interest of the customer. They are an amazing company to work with and have great employees.
Jeremy was our technician today and we were very pleased with his service. He spent about 1 hour here and he provided us with a written report stating the services he provided including pictures of his test results. I've had some trouble over the last few years finding competent service technicians but I would…
Stop looking now! These guys are the real deal. Had to have my A/C replaced this summer. Fair price/quick installation....also heating maintenance this fall was flawless. Not once did I doubt anything they told me I needed to do. I keep these guys contact info close and you should too!!
Calvin was excellent! We had no idea what to expect but he took time to explain things with no problem. He was very professional and polite. So glad we found Peppers!
To the Management of Peppers Heating and Air: I would like to take the time to recognize 2 of your employees who went above and beyond to assist me in my time of need. In brief, my upstairs A/C unit was not properly cooling, and my son was scheduled to visit for the weekend. Unfortunately I became aware of the…
Excellent and efficient service. Very professional! Kudos!
Calvin provided excellent service and shared valuable knowledge about maintenance and operations associated with my HVAC service. His sharing will allow my family to ensure our HVAC system operates an a high level. Thank you.
Calvin was very helpful and knowledgeable. He explained everything clearly and answered all questions I had during my maintenance visit.
Calvin was very thorough and professional. He showed me a visual of the work he was going to do before he did it and thoroughly explained it. I have had two Superior experiences with Peppers Heating and Air in recent months.
We have used Peppers Heating and Air for over 6 years and they are truly the best company we have ever used. I would give them 10 stars! They have installed a new heating and air system, came back several months later at no charge to make sure everything was working properly. They are our twice a year maintenance…
I called right at business opening, Lisa was on time, extremely friendly, helpful and scheduled a technician right away! Mike even called to let me know he was running ahead of schedule. I've used them twice for installation and there's no better quality and customer service than Peppers. I highly recommend them and will call them every time!
changed out filters and tested system before leaving. courteous
Called Peppers about my outdoor AC unit making a strange noise. Receptionist was very friendly and attentive to my concerns. Was able to schedule me for a service call very quickly. Thomas the tech was great. Called to inform me of his arrival time and showed up just as he said. Upon arrival, listened to my concern…
We had a very positive experience with this company and would highly recommend them to our friends
Had to call on the weekend. They quoted me a price for emergency service and that is exactly what they charged. I will definitely use them again for future service.
Technician contacted me to let me when he would arrive. He was friendly and respectful. No issues.
I highly recommend Peppers heating and air! They are very responsive and alway provide the best customer service. The tech came out for my semi annual HVAC maintenance to prepare my home for the winter season. The service was fast and efficient and they also offer a saving program for their maintenance services.
These guys are great! They do what they say they are going to do, WHEN they say they’re going to do it. Very professional, and I just could not say enough good things about my whole experience. Great people!!
the technician came on time, solved the issue and provided great service, very professional company, they sent pictures of everything they did as well
Our technician was friendly and professional. He was able to fix an issue hat we had for years in just a snap! We will continue to use Pepper's from here out!
On time,professional and complete services. I highly recommend this company 👌.
Peppers Technicians are always Professional & Courteous. Today Mike was our technician came in did his job and told us what the problem was and he notify the owner what needs to be done. Thank you Mike job well done. Gwen Alleyne.
Very friendly, polite, professional…both on the phone when setting up the appointment and in person during service.
Thomas Shaw was very professional and diagnosed the problem very quickly.
The guys at Pepper Heating & Air are very professional, punctual, and knowledgeable. Highly recommended.
Rapid response. Honored warranty on AC unit.
Everyone at the company is very nice and helpful. I especially like dealing with Rodney.
Mr Thomas was very Patient Very through Explained everything that needed to be done did an Excellent Job Had a Great Attitude Before and After crawling in the crawl space Tried very hard to get System to working again , Thank You .Lenox was the Old System
He came got the job done in a timely manor and I definitely recommend for future use
Highly recommended. We’ve been using Peppers for years. They’re quick to respond, fairly priced, and do quality work.
They were very polite and made sure that everything was working well before they left.
Late on a Friday night we noticed it was a little warm in the house. Went to check the thermostat and sure enough, no AC. After sweating through the night I hopped on Google, hoping there was somebody who could come out on a Saturday. Peppers popped up and had the good reviews to get a call. I spoke with Lisa, who…
Technician arrived on time. Did a great job on our summer service. Took his time and did everything the correct way. Great attention to detail. Nice job Chris
Our ac went out. This company came the same day we called.
Michael was great- knowledgeable, professional, and kind.
The technician rapidly assessed and reversed the damages being caused. His experience and expertise were very evident.
Had water in our drip tray, they were able to come out the next day, diagnose and repair quickly and efficiently. Highly recommend!
Michael did a very good job in servicing our air conditioner. He found 2 problems & fixed them & also provided additional information for our crawl space concerns (dryness, etc).
Katy is always a pleasure to work with. Our technician, Chad, was very polite and friendly. I highly recommend Peppers.
Peppers has been providing service to me for over30 years. Always on time, excellent knowledgeable technicians, reasonable costs, and always a good servicing result.
Great team. Thorough system checks. Patience with explaining findings and details. They keep my home comfortable in all seasons.
Very professional team, they really do a fantastic job. I have been using this Company for the past seven years, they've have service all my properties in Conyers . To say the least, I am really please with their service, great team , very experienced and knowledgeable...
Had a routine service today, the technician Chris was great...very customer service oriented
Prompt service, very polite and knowledgeable
Great work on time very knowledgeable
The technician Chris, call me to inform me that he was on the way to my house. He was prompt and polite. He did a thorough maintenance check and shared information after he finished his inspection check. I will definitely call Peppers again. Chris, thank you for your outstanding service. R. Gilstrap
Michael greeted me with a smile and started work immediately. He explained specifics to me and taught me as he perfected our two air conditioning/heating system. Thank you Peppers heating and Air for 25 years of quality service that I have enjoyed with your company! And thank you for having Michael, a very capable…
Michael was very professional and knowledgeable. I was curious about the system and asked many questions and he patiently explained every detail to me in terms I could understand. He did a thorough diagnostic evaluation of our hearing and AC system and made recommendations that suited our needs. Highly recommend!
They were professional and I was impressed with their thoroughness and competence. My furnace is old and a mess. Had to leave the house for 2 days because it was so cold. It didn't take long for them to fix the problem and get my house warm again !
All, I found Pepper Heating and Air from someone's Nextdoor post. Before Pepper, I was with a local one , two person companies. Since I know Pepper, my fears of heating/HVAC/etc have lifted up. I plan to be their forever clients since then. They are trustworthy and stand behind their work. They don't give up until…
Two young men Jabryell and Brandon was very professional
Very professional and knowledgeable.
Excellent. The entire company is kind, thoughtful and customer service oriented. Michael, our technician and his co-workers Kenny & Chris went above and beyond for us. Thank you!
I wanted to review my recent exceptional experience with Peppers Heating and Air. Our Ac unit quit blowing cold air. When I called Peppers their first response was to cut the unit off. This was to prevent any damage to the unit. They were able to offer same day service and get our unit functioning properly. Jarrell…
My AC went out so I called Peppers Heating and Air and they came out the next day. Kenny was awesome as well as Tyler and Marvin that came out to replace my unit. Great customer service and would highly recommend to any of my family or friends.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 144 | $37–$295 |
| A/C system maintenance | 119 | $39–$393 |
| A/C system repair | 95 | $209–$793 |
| Heating system maintenance | 94 | $37–$251 |
| Repair HVAC | 72 | $224–$535 |
| Heating system repair | 57 | $161–$1.2k |
| Installation | 48 | $1.2k–$2.8k |
| Install AC | 48 | $1.5k–$3.2k |
