Air conditioning repair service · Stonecrest, GA · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#75 of 119 HVAC contractorsiPosition by Experts Score among all companies we track in this category. · better than 37%
4.9★★★★★895 Google reviews · 24 photos
96%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite punctuality, professional communication, and detailed post-service reports as positive aspects of Peppers Heating & Air's maintenance and repair services. Recurring themes include efficient scheduling and clear explanations of necessary HVAC work. However, lower-rated reviews indicate dissatisfaction with high repair costs, recommendations to replace entire units for minor issues, and perceived lack of accountability when service outcomes do not meet expectations.
Google rating: 4.9 out of 5 from 895 reviews (96% five-star).
Reviews on this page: 895 Google reviews (642 with written comments, 5 with photos).
Owner responses: the business replied to 98% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Peppers Heating & AirHVAC Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Peppers Heating & Air: 92/100 on this factor. Category median: 95.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Peppers Heating & Air: 88/100 on this factor. Category median: 94.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Peppers Heating & Air: 92/100 on this factor. Category median: 96.A
92
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Peppers Heating & Air: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Peppers Heating & Air: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Peppers Heating & Air: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
895 Google reviews we collected
4.9of 5
5 stars85696%
4 stars182%
3 stars71%
2 stars20%
1 star121%
Praise vs complaints
Phrases our text analysis found in 642 written reviews
99%praise
Praise1,24699%
Complaints181%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude38330%
Speed & response26921%
Quality & results21217%
Would recommend15012%
Price & value1028%
Communication998%
Honesty & trust494%
What customers talk about
We read 642 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…the system not working, but they still showed up so quickly and were friendly, generous with their knowledge and explanations, and gracious despite an…”
“The office manager was very rude.”
“They responded fairly quick as it was on a Saturday.”
“The price for repair was half of what another company had quoted, and they got it done quickly and efficiently.”
“Because u checked my upstairs heater and told me that motor was not working and all u wanted me to change whole unit even though when that unit has ve…”
“This is one of the many reasons that Peppers Heating & Air is Highly Recommended!”
“Had to go back and give 5 stars or as she said they would not come back to fix it and guess what they still didn't fix it#!”
“Pricing estimate were fair with the quality of American Standard I am very confident I made the right decision.”
“Didn't use because of price they wantedtoreplace whole unit!”
“He was patient listening to my concerns, and explained clearly what needed to be done.”
“They keep you informed they are honest and upfront with everything.”
“So basically u guys are not honest with your job neither customers, all u want is u want to make more and more money by changing the whole unit”
People customers mention
Mike19 reviews
Thomas14 reviews
Shaw13 reviews
Dalton13 reviews
Chris13 reviews
Aaron12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Peppers Heating & Air for 8 kinds of job. Pick one to see what they paid and said.
JJames12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I recently contacted Peppers Heating & Air due to a stopped up AC drain line. They responded fairly quick as it was on a Saturday. They resolved the issue. Then I started and Annual maintenance plain. The service provided addressed all the questions/ concerns that I had. After the service was completed I received a…
Paid $1,200–1,400Reasonable priceHVAC system maintenanceA/C system maintenanceCleaning
I recently contacted Peppers Heating & Air due to a stopped up AC drain line. They responded fairly quick as it was on a Saturday. They resolved the issue. Then I started and Annual maintenance plain. The service provided addressed all the questions/ concerns that I had. After the service was completed I received a detailed report of the visit with pictures. They also identified an issue with one blower motor and handled the warranty claim for me and then carried out the repair. I would highly recommend them.
Price assessment: Reasonable price
Price: $1,200–1,400
Services: HVAC system maintenance, A/C system maintenance, Cleaning, A/C system repair, A/C preventive maintenance
T
Taylor Hoggood9 reviewsiTotal number of Google reviews Taylor has written across all businesses on Google Maps, not just this one.
Peppers Heating & Air came out to replace some parts on my AC for the first time about a month ago. The price for repair was half of what another company had quoted, and they got it done quickly and efficiently. Unfortunately that wasn’t the only problem with my system, so they’ve been out a number of times since then and have replaced the duct work, moved my filter inside, cleaned everything, and fix parts that I couldn’t even begin to accurately name. My HVAC system has been a difficult one to live with, and I’m sure for them to repair, though they did the seemingly impossible! I imagine they were as sick of hearing from me in the end as I was of calling with bad news about the system not working, but they still showed up so quickly and were friendly, generous with their knowledge and explanations, and gracious despite an incredibly frustrating situation for all of us! Probably every technician they have ended up working here at some point, and they are all so lovely! Their office staff is wonderful, and Jeanie in particular made it her personal mission to get my AC sorted out! I’ve worked with tons of contractors over the years of owning homes, and from their thorough work to amazing staff, Peppers is legitimately the best of the best!
Price assessment: Reasonable price
Price: $2,000+
Services: A/C system maintenance, A/C system repair, HVAC duct & vent installation
M
Maxine Perry2 reviewsiTotal number of Google reviews Maxine has written across all businesses on Google Maps, not just this one.
I have been utilizing Peppers services for a year. I am totally satisfied with their services. When I questions pertaining to a visit, it was quickly resolved with Aaron the manager. Aaron is a man of his word and has good business ethics. In addition, Robert, a repairman, was very thorough and informative about the heating repair. Grade A company!!!
Services: HVAC system maintenance, Heating system repair
Response from the owner · 4 years ago
Thank you for taking the time to leave such a great review! We appreciate customers like you.
C
ChristineLocal Guide · 48 reviewsiTotal number of Google reviews Christine has written across all businesses on Google Maps, not just this one.
I had them come out to replace thermostat & condenser. First guy said the thermostat I had bought from GA power was crap, so I let him put the other one he had in. My daughter was furious he did that as she worked for HVAC companies & knows mine was good one. That night, we heard a pop under the house. I had to crawl under the house & found water everywhere in my PJ’s! Next day, they came out & put my thermostat in & fixed under the house & reimbursed me! Very great company! Was very surprised how they handled my situation! Would highly recommend them!
W
William Ross8 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
I was having problems with my ac so I called Peppers for the first time. Well I must say, I made the right decision, my technician, Thomas Shaw, arrived on time, was very professional in handling the issue. He was patient listening to my concerns, and explained clearly what needed to be done. Professionals like him are the reason companies stay in business, he represents well. I would highly recommend him, and Peppers.
K
Kim Crawford15 reviewsiTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
