HVAC contractor · Stonecrest, GA · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 119 HVAC contractorsiPosition by Experts Score among all companies we track in this category. · better than 95%
5.0★★★★★200 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$548typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers consistently describe PM Service Company LLC as professional, responsive, and knowledgeable, frequently noting same-day or next-day appointments for AC repairs and installations. Recurring themes include clear communication, fair pricing without hidden fees, and the ability to diagnose issues accurately, sometimes identifying unnecessary replacements suggested by other contractors. With a perfect 5.0 rating from 200 reviews and high owner engagement, no common criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 200 reviews (100% five-star).
Reviews on this page: 200 Google reviews (192 with written comments, 9 with photos).
Owner responses: the business replied to 99% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and craft & service; weakest: reliability.
PM Service Company LLCHVAC Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.PM Service Company LLC: 100/100 on this factor. Category median: 95.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.PM Service Company LLC: 99/100 on this factor. Category median: 94.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.PM Service Company LLC: 100/100 on this factor. Category median: 96.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.PM Service Company LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.PM Service Company LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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Bar = this company · dark tick = category median.
Star ratings
200 Google reviews we collected
5.0of 5
5 stars200100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 192 written reviews
99%praise
Praise54199%
Complaints51%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price4260%
Reasonable2840%
Overpriced00%
Not sure00%
$548+61% vs typical HVAC contractors
Middle half of what 37 customers paid ($209–$1.6k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response11221%
Staff & attitude11020%
Would recommend9016%
Quality & results7714%
Price & value7714%
Honesty & trust479%
Communication336%
What customers talk about
We read 192 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The service was professional, prompt, and reliable from start to finish.”
“Perez was very patient in answering ALL of our questions, and provided us with multiple options for us to choose from based on our home needs.”
“If you’re looking for an honest, dependable, and professional HVAC company, I definitely recommend P.”
“Perez is highly professional, knowledgeable, and committed to providing dependable, high-quality service.”
“The following day he was able to install a new unit and I was up an running a a couple of hours at a reasonable price.”
“It’s hard to find trustworthy licensed contractors nowadays who truly do the job correctly instead of trying to overcharge or cut corners.”
“Check them out if you're in need of prompt and reliable heating and air service.”
“They were very knowledgeable, took the time to explain everything clearly, and made sure the job was done correctly.”
People customers mention
Perez39 reviews
Moody13 reviews
Josh4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired PM Service Company LLC for 8 kinds of job. Pick one to see what they paid and said.
MMargan2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had a great experience with P.M. Service LLC! The service was professional, prompt, and reliable from start to finish. They were very knowledgeable, took the time to explain everything clearly, and made sure the job was done correctly. I really appreciated their attention to detail and great customer service.
If…
Paid $200–400
SShanise7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Quick response and quick service. I called today and was able to have PM Service to come out and fix my AC unit. Very professional service and thorough work. My family noticed an immediate difference in our home. We highly recommended
Paid $1–200Great priceHVAC system repair
FFlip3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Perez has always been responsive, takes his time to figure out the problem and fix it at a reasonable price. Highly recommended.
Paid $600–800Reasonable priceHVAC system repair
JJoanne6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
PM Service was amazing! Was able to help so quickly. Greatly appreciated his knowledge and honesty. If you have multiple problems he lets you know what needs to be done right away and what can wait. Everyone in our neighborhood uses him and now I know why.
Paid $1–200Great priceA/C system repair
DDwayne8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Fantastic Service. PM Service Company is a definite 10/10. Prompt, Transparent and very Professional. Very Knowledgeable as well. No hidden fees. Installed my New A/C unit and reinstalled my Hot Water Heater. Thanks again Perez and Josh.
Paid $2,000+Great priceHeating system installationInstall AC
CCraig6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I broke the freon line on my A/C unit. So, we had no A/C and it was 90°. I called PM Service Company and they had me back up and running within 2 hours of my call. Professional, fast, and great service!
I had a great experience with P.M. Service LLC! The service was professional, prompt, and reliable from start to finish. They were very knowledgeable, took the time to explain everything clearly, and made sure the job was done correctly. I really appreciated their attention to detail and great customer service.
If you’re looking for an honest, dependable, and professional HVAC company, I definitely recommend P.M. Service LLC. I’ll definitely be using them again for any future HVAC needs!
Yanike Harrell
Price: $200–400
M
Marko Gospojevic8 reviewsiTotal number of Google reviews Marko has written across all businesses on Google Maps, not just this one.
Two weeks ago, our one of our home AC units went dead due to age and wear/tear. PM Service team (Mr. Perez) were one of the few services we contacted for support. They were the only ones that responded in 24 hours, and wishing 72 hours were out to our house to diagnose the problem, and provide us with a scope of work ( we wanted to replace the entire unit). Mr. Perez was very patient in answering ALL of our questions, and provided us with multiple options for us to choose from based on our home needs. After the initial visit, within less than 24 hours we received our quote, financing options if we wanted to pursue, and by the end of the week we had our installation date. The installation was smooth, Josh was incredibly careful with our home, removed all of the old unit and equipment. We are very pleased with their service and hope to continue to use them for other home HVAC projects in the future.
Price assessment: Reasonable price
Services: Install AC
Response from the owner · a month ago
Thank you for trusting and choosing PM Service Company
O
Orestes Orbe1 reviewiTotal number of Google reviews Orestes has written across all businesses on Google Maps, not just this one.
My compressor went out on my old AC unit and during this summer heat I couldn't function with out air for more than a few days. I contacted PM Services LLC from the Google reviews I read and thank God they were accurate. Perez came on time to look at the old unit and assess what was needed. The following day he was able to install a new unit and I was up an running a a couple of hours at a reasonable price. Check them out if you're in need of prompt and reliable heating and air service.
Response from the owner · a month ago
Thank you for trusting PM Service Company, thank you.
C
Chyna3 reviewsiTotal number of Google reviews Chyna has written across all businesses on Google Maps, not just this one.
I highly recommend PM Service Company. Perez is highly professional, knowledgeable, and committed to providing dependable, high-quality service. You can trust him to handle the job with expertise and reliability. I would gladly recommend his services to others.
Response from the owner · a month ago
Thank you for trusting PM Service Company, thank you.
S
Shanise Walker7 reviewsiTotal number of Google reviews Shanise has written across all businesses on Google Maps, not just this one.
Quick response and quick service. I called today and was able to have PM Service to come out and fix my AC unit. Very professional service and thorough work. My family noticed an immediate difference in our home. We highly recommended
Price assessment: Great price
Price: $1–200
Services: HVAC system repair
Response from the owner · a month ago
Thank you for trusting PM Service Company, thank you.
K
Kristen Williams19 reviewsiTotal number of Google reviews Kristen has written across all businesses on Google Maps, not just this one.
Great experience! My HVAC unit stopped working. I called Perez and he came by the same day, immediately figured out the issue, and fixed it quickly. Very professional and efficient. Definitely recommend!
Services: HVAC system repair
Response from the owner · a month ago
Thank you for trusting PM Service Company, thank you.
D
Debbie Morris2 reviewsiTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
Perez is awesome. He’s been my go-to for all my HVAC needs for several years. He’s responsive, timely and reliable. When there have been issues, he comes out immediately and diagnoses and fixes problems quickly.
Response from the owner · a month ago
Thank you for trusting PM Service Company, thank you.
