How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCOREPeppers Heating & Air
Stonecrest, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #75Position by Experts Score among all companies we track in this category. of 119 HVAC contractors · 4.9★ from 895 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Peppers Heating & Air for 8 kinds of job.
Peppers Heating & Air for a/c system repair
Clear ✕All 95 Google reviews tagged “A/C system repair” · showing 80
I recently contacted Peppers Heating & Air due to a stopped up AC drain line. They responded fairly quick as it was on a Saturday. They resolved the issue. Then I started and Annual maintenance plain. The service provided addressed all the questions/ concerns that I had. After the service was completed I received a…
Peppers Heating & Air came out to replace some parts on my AC for the first time about a month ago. The price for repair was half of what another company had quoted, and they got it done quickly and efficiently. Unfortunately that wasn’t the only problem with my system, so they’ve been out a number of times since…
Very professional employee. Great customer service.
Best HVAC out there. Reputable. Dependable. Professional. Friendly.
Very professional as well as personable. Explained the repair required and completed quickly. Had the required part in the truck so there was no delay. Communicated arrival time and arrived spot on. Appreciate how Mike has serviced my HVAC for the last few years and he even came to my new home when I moved in the…
Peppers Heating & Air is the best. Always on time with a call before they arrive. Always explains and answers your questions on any work performed. Great business and wonderful staff.
Was not a current customer of Peppers, but they got me their schedule and had a technician at my house within 2 hours. Mike was very professional and took care of the issue in no time. I will definitely call Peppers again if I ever have HVAC issues in the future and would highly recommend them to all.
Mike was courteous, informative and took care of our problem quickly. Thank you!
Awesome service provider! Gets right to it - helps find cost effective solutions and delivers outstanding results!
Perfect all around service professionals
Thomas your Service Manager was very nice, pleasant and knowledgable!!! Thank You again!! Our AC is working Great!
Mike came out a restored our ac so that now we can live comfortably in our home.
Always on time and very professional. Great service.
Entire staff was great. I highly recommend their service. Special thanks to Kaitlyn (CSR), Calvin (service tech) and the 2 installment techs
I have never been happier with the service Calvin provided on yesterday. He found and solved Multiple issues with our system. I could not understand why my office was always so cold and he solved that issue and I am truly grateful. He exemplified a high level of professionalism and 5 star service. Thank you
Mike Chapman was my technician, and he was fantastic. He was prompt, communicated well, and gave some great advice. Peppers Heating & Air has a gem in him!
Great Service! Would recommend again!
We had to have a whole new AC unit installed and Alan and Will came out yesterday and they did a awesome job!!! The girls in the office are also awesome and we have used this company in the past and present and in the future for their services. You all are great !!!!
5 stars from me. My A/C Tech Calvin, did a Super job. If I could ask for him everytime, I would.
Technician Calvin McClean performed an amazing job! He was both personable and professional, explaining everything to our satisfaction. We are overjoyed with such exceptional service!
I had my air condition unit repaired with another company, and two days later there was a leak in my kitchen from the A/C. I knew from past experience the coil was clogged, but I did not want to call the company that did the repair work prior because it was a different location than what was repaired. Plus I was not…
Calvin McClean with Peppers Heating & Air arrived to repair my AC unit and was very friendly, knowledgeable, and personable. He went above and beyond to quickly assess and recognize the problem, explained what needed to be done, and efficiently made the necessary adjustments. He was wonderful to thoroughly reassess…
Calvin was very thorough and professional. He showed me a visual of the work he was going to do before he did it and thoroughly explained it. I have had two Superior experiences with Peppers Heating and Air in recent months.
Thank you for excellent service. The tech was very knowledgeable, able to explain details and provide photos about the service. He was also able to answer questions about the system. I feel comfortable knowing you provide a warranty and stand behind your quality service. Thanks Thomas for a job well done.
My AC unit stopped working within hours of me hosting an event. Pepper's was so responsive and serviced me within hours of my distressed calls. My service technician was professional and very knowledgeable, not to mention the cost was reasonable for an emergency service call. Thank you again!
Technician arrived On time. Very professional and courteous. Showed some preventative maintenance items. Overall, very satisfied. Will used them again.
Experienced, prompt, polite and arrived at the appointed time. Cannot say enough good things about Peppers and, especially, their Service Techs. Best service company I’ve hired in Atlanta!
On time,professional and complete services. I highly recommend this company 👌.
Peppers Technicians are always Professional & Courteous. Today Mike was our technician came in did his job and told us what the problem was and he notify the owner what needs to be done. Thank you Mike job well done. Gwen Alleyne.
Peppers have a professional team, they keep you informed and my experience with their team is a 100. Thank you
Great service! On time with appointment. Really nice people. Would definitely use them again. Will recommend to friends.
Thomas Shaw was very professional and diagnosed the problem very quickly.
The technician Chris was very good. Had me up and working in no time
Peppers scheduled fast, did the job right, and for a fair price. We highly recommend!!!
Thomas to the rescue! He did an amazing job! He very polite ,knowledgeable and got the job done quickly! Ask for Thomas when you call..
Mrs Lisa was super attentive and understanding when I called in needing a repair! Mrs Kayley is also super nice. Mr Mikey is my go-to and does a wonderful job!
Peppers came out immediately to fix c my air conditioner. They did an amazing quick service and got right down to the issue. Great company. Great service people.
Very professional and explain what is wrong with the sistem.
Rapid response. Honored warranty on AC unit.
The service Tech was very polite and showed me what was going on with my unit outside did a great job cleaning my Cole I would call him back anytime
Capacitor was replaced. Tech was quick to respond and repair. I thought the cost was a little high but was thankful with the extreme heat
This was a rental property, so Peppers had to coordinate the repair visit with the tenant for weekend emergency work, which they did. They responded.quickly, did quality work, and the invoice even included photos of what they did and the part they replaced. I had asked to be notified of the cause (a capacitor) and…
He came got the job done in a timely manor and I definitely recommend for future use
Highly recommended. We’ve been using Peppers for years. They’re quick to respond, fairly priced, and do quality work.
Our air conditioner stopped working called Peppers first time young lady said she could get a technician out right away. We had company coming in from out of town and this was 4 o’clock in the afternoon. Within 20 minutes a technician showed up and started working. Thomas Huff was knowledgeable, professional and…
I seen the business van in my neighborhood. Called the office and Kahley gave me an appointment for the next day! Very appreciative! Summers in GA are no joke!! *follow up* Robert Rocks!! Called me ahead of appointment. He was professional, educated and quick! He knew his work and got my air back running! I really…
Mike called and told me the time he would be at my house in 15 minutes. He checked both units and refilled one. We went into attic and found leak. His recommendations were very professional.
Our ac went out. This company came the same day we called.
Michael was great- knowledgeable, professional, and kind.
Had water in our drip tray, they were able to come out the next day, diagnose and repair quickly and efficiently. Highly recommend!
Chris was knowledgeable and patient as my wife and I were running 15-20 minutes behind. He was able to pinpoint the issue in minutes and explained why the problem had occurred. Absolutely satisfied with my service provided and will only use this company again.
They were friendly, tech that came explained issues and price was reasonable
Every employee we have had interactions with this company have been extremely helpful, knowledgeable and professional. Double thumbs up to Kayley and Chris
Highly recommend this company for AC/Heating needs. Our unit was installed in 2007 by them and has worked great ever since. The only problem we've encountered was a capacitor replacement after several years. Parts do wear out over time. We are very pleased with the response time and service received. Update: have,…
Very professional and knowledgeable. I will definitely use them from now on!
They always arrive on time and give plenty of notice. They do a great job and always make sure it's done correctly. They have a great office manager Kayla and if you have any questions she will take care of it. This is a well-run company with good people working.
Hands down, the best service that you can find. They came in to help after the original installer couldn’t figure out the problem, tried to blame us and basically refused to stand behind their work. Mike, our technician, was AWESOME. He listened to me, asked questions and didn’t try to dismiss my observations; he…
In an industry rife with unethical practices, Peppers came through and delivered on time, and with professionalism. Gatlin was knowledgeable and easy to work with.
Had a problem with the condenser not kicking in when AC was calling. Mike came out and tried to reset it but ended up having to change a circuit board. Excellent service and reasonably priced.
All, I found Pepper Heating and Air from someone's Nextdoor post. Before Pepper, I was with a local one , two person companies. Since I know Pepper, my fears of heating/HVAC/etc have lifted up. I plan to be their forever clients since then. They are trustworthy and stand behind their work. They don't give up until…
Great people! My #1 heating and air company!
The tech arrived VERY quickly, located, diagnosed the problem, and repaired it. I WILL reccomrnd Chris and Peppers HVAC in the future. Very good, polite, professional. and quick service. Bob Bruening Conyers. Ga.
Peppers have always responded to me when I have had issues with heating and cooling in the past. All the service people and office staff are very professional, friendly and knowledgable. I highly recommended them. 👍🏻
Excellent. The entire company is kind, thoughtful and customer service oriented. Michael, our technician and his co-workers Kenny & Chris went above and beyond for us. Thank you!
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 144 | $37–$295 |
| A/C system maintenance | 119 | $39–$393 |
| A/C system repair | 95 | $209–$793 |
| Heating system maintenance | 94 | $37–$251 |
| Repair HVAC | 72 | $224–$535 |
| Heating system repair | 57 | $161–$1.2k |
| Installation | 48 | $1.2k–$2.8k |
| Install AC | 48 | $1.5k–$3.2k |
