Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Peppers Heating & Air logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Peppers Heating & Air

Stonecrest, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #75Position by Experts Score among all companies we track in this category. of 119 HVAC contractors · 4.9★ from 895 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Peppers Heating & Air is better than 92% of HVAC contractors.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Peppers Heating & Air is better than 88% of HVAC contractors.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Peppers Heating & Air is better than 92% of HVAC contractors.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Peppers Heating & Air is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Peppers Heating & Air is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Peppers Heating & Air is better than 100% of HVAC contractors.A
100

Reviews for your job

Customers hired Peppers Heating & Air for 8 kinds of job.

Peppers Heating & Air for ductless heating & a/c services

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$877–$2.4k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Ductless heating & A/C services”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 57

All 13 Google reviews tagged “Ductless heating & A/C services”

Rufus2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Technician very competent and cordial. Very knowledgeable

Ductless heating & A/C servicesHeating system maintenanceHVAC system maintenance
coralie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

OUTSTANDING COMPANY AND EMPLOYEES!!!HIGHLY RECOMMEND!! Mike came out the very next day when I called with a problem that a previous HVAC company could NOT fix!! The other company had come out 4 times, done some work, charged me $1700 but still no AC and then tried to blame us for their work & not fixing problem!!I…

Ductless heating & A/C services+ Responsiveness+ Punctuality+ Quality
royce1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

From start to finish the service was excellent. Thomas Shaw was very knowledgeable and courteous. Awesome experience

Ductless heating & A/C services+ Responsiveness+ Punctuality+ Quality
Robyn9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This business provided top notch service! Scheduling was super convenient by text and I was able to get a next day appointment. Thomas, the technician, was prompt and professional and gave a 30 min call before arriving. Once here, he was friendly and efficient and had the AC issue fixed with 30 min! Couldn't have asked for any better!

Ductless heating & A/C servicesHVAC system maintenance
Neville5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The technician demonstrated a high level of professionalism, knowledge of his trade, and patience in answering all the various questions I asked. I was very pleased with the service. Thank you.

Ductless heating & A/C services+ Professionalism
Troy10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

For me services are best in industry Christy very helpful and work with you any way possible again they get five stars for me and will continue to use them for years to come

Ductless heating & A/C servicesInstallation
Kristian5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have used Peppers at my business and home. Each time, they are quick to respond, arrive on time, and fix the problem. There is no "you need a new unit" each time they come. They give me options. I would highly recommend them to anyone that asks.

CleaningDuctless heating & A/C servicesInstall AC+ Quality
Herna9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

All, I found Pepper Heating and Air from someone's Nextdoor post. Before Pepper, I was with a local one , two person companies. Since I know Pepper, my fears of heating/HVAC/etc have lifted up. I plan to be their forever clients since then. They are trustworthy and stand behind their work. They don't give up until…

A/C system maintenanceHVAC duct & vent cleaningCleaning+ Responsiveness+ Punctuality+ Quality
darlene2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Don't know where to start. My heating and air went out downstairs. I was not prepared for this. But ended up calling Peppers and very grateful I did. Spoke with Christy, who is very kind, professional and understanding. She sent out a tech Aaron who was great. Confirmed that everything was a goner. Could not be…

Ductless heating & A/C servicesRepair HVAC+ Responsiveness+ Punctuality+ Quality
Eric4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 years ago★★★★★

Very professional and knowledgeable.

A/C system maintenanceHVAC duct & vent cleaningCleaning+ Responsiveness+ Quality+ Professionalism
Bob2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

The tech arrived VERY quickly, located, diagnosed the problem, and repaired it. I WILL reccomrnd Chris and Peppers HVAC in the future. Very good, polite, professional. and quick service. Bob Bruening Conyers. Ga.

Ductless heating & A/C servicesHVAC system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
JenniferLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Ductless heating & A/C servicesHeating system maintenanceHeating system installation+ Responsiveness+ Punctuality+ Quality
DianaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Ductless heating & A/C servicesInstall AC+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 100%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance144$37–$295
A/C system maintenance119$39–$393
A/C system repair95$209–$793
Heating system maintenance94$37–$251
Repair HVAC72$224–$535
Heating system repair57$161–$1.2k
Installation48$1.2k–$2.8k
Install AC48$1.5k–$3.2k

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