Experts Reviews · Company report
Peppers Heating & Air logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Peppers Heating & Air

Stonecrest, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #75Position by Experts Score among all companies we track in this category. of 119 HVAC contractors · 4.9★ from 895 Google reviews

Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Peppers Heating & Air is better than 92% of HVAC contractors.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Peppers Heating & Air is better than 88% of HVAC contractors.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Peppers Heating & Air is better than 92% of HVAC contractors.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Peppers Heating & Air is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Peppers Heating & Air is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Peppers Heating & Air is better than 100% of HVAC contractors.A
100

Reviews for your job

Customers hired Peppers Heating & Air for 8 kinds of job.

Peppers Heating & Air for HVAC duct & vent cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.19
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$192–$1.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC duct & vent cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 49

All 19 Google reviews tagged “HVAC duct & vent cleaning”

Jim5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Robert did an excellent job. Installed a union to allow the condensate drain to be flushed out and installed some insulation missing on one of the copper lines.

HVAC duct & vent cleaning+ Punctuality+ Professionalism
jake3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Also very responsive and professional. Always looking out for the best interest of the customer. They are an amazing company to work with and have great employees.

A/C system maintenanceHVAC duct & vent cleaningHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Morgan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

My initial experience with Peppers was fantastic, and it has not diminished since! I was told by another HVAC company that my HVAC units (indoors and out) were not actually 10 years old (we were told by our home inspector when we purchased in 2012 that they were 1 year old, and apparently he read the manufacture…

HVAC duct & vent cleaningHVAC system maintenanceInstallation+ Responsiveness+ Punctuality+ Quality
TerranceLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great duct cleaning,never knew that the system would hold that much dirt

HVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
Angel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

On time and professional.

HVAC duct & vent cleaningHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Torsha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Technician Calvin McClean performed an amazing job! He was both personable and professional, explaining everything to our satisfaction. We are overjoyed with such exceptional service!

HVAC duct & vent cleaningA/C system repair+ Responsiveness+ Punctuality+ Quality
JudyLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Wonderfully professional experience, will suggest them wholeheartedly.

HVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
Amanda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Excellent work! Thomas, Dalton, Alan and Mike were all great throughout the entire installation process of our new hvac system. They all were very polite and courteous answering any questions I had along the way and explained the entire process thoroughly. Christy at the office was also very helpful with all of my questions. Would very highly recommend.

HVAC duct & vent cleaningInstall ACInstall thermostat
Sam4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Thomas Shaw was professional and did an excellent job!

HVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
CaroleLocal Guide · 60 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Highly recommend this company for AC/Heating needs. Our unit was installed in 2007 by them and has worked great ever since. The only problem we've encountered was a capacitor replacement after several years. Parts do wear out over time. We are very pleased with the response time and service received. Update: have,…

HVAC duct & vent cleaningA/C system repair+ Responsiveness+ Punctuality+ Quality
Karan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They always arrive on time and give plenty of notice. They do a great job and always make sure it's done correctly. They have a great office manager Kayla and if you have any questions she will take care of it. This is a well-run company with good people working.

HVAC duct & vent cleaningCleaningA/C system repair
Herna9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

All, I found Pepper Heating and Air from someone's Nextdoor post. Before Pepper, I was with a local one , two person companies. Since I know Pepper, my fears of heating/HVAC/etc have lifted up. I plan to be their forever clients since then. They are trustworthy and stand behind their work. They don't give up until…

A/C system maintenanceHVAC duct & vent cleaningCleaning+ Responsiveness+ Punctuality+ Quality
Eric4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 years ago★★★★★

Very professional and knowledgeable.

A/C system maintenanceHVAC duct & vent cleaningCleaning+ Responsiveness+ Quality+ Professionalism
Destin2bemeLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

A/C system maintenanceHVAC duct & vent cleaningHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
JonathanLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

HVAC duct & vent cleaningHeating system maintenanceHVAC system maintenance+ Quality
tiffanyLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

A/C system maintenanceHVAC duct & vent cleaningHeating system installation+ Responsiveness+ Punctuality+ Quality
Gertrude7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

HVAC duct & vent cleaningHeating system installation+ Professionalism
Daniel10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

HVAC duct & vent cleaningHeating system maintenance
Kay1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

A/C system maintenanceHVAC duct & vent cleaningHeating system maintenance+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 100%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance144$37–$295
A/C system maintenance119$39–$393
A/C system repair95$209–$793
Heating system maintenance94$37–$251
Repair HVAC72$224–$535
Heating system repair57$161–$1.2k
Installation48$1.2k–$2.8k
Install AC48$1.5k–$3.2k

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