Experts Reviews · Company report
Peppers Heating & Air logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Peppers Heating & Air

Stonecrest, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #75Position by Experts Score among all companies we track in this category. of 119 HVAC contractors · 4.9★ from 895 Google reviews

Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Peppers Heating & Air is better than 92% of HVAC contractors.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Peppers Heating & Air is better than 88% of HVAC contractors.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Peppers Heating & Air is better than 92% of HVAC contractors.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Peppers Heating & Air is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Peppers Heating & Air is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Peppers Heating & Air is better than 100% of HVAC contractors.A
100

Reviews for your job

Customers hired Peppers Heating & Air for 8 kinds of job.

Peppers Heating & Air for HVAC system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.144
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.$1,200–1,400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$37–$295
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#34 / 104

All 144 Google reviews tagged “HVAC system maintenance” · showing 40

James12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I recently contacted Peppers Heating & Air due to a stopped up AC drain line. They responded fairly quick as it was on a Saturday. They resolved the issue. Then I started and Annual maintenance plain. The service provided addressed all the questions/ concerns that I had. After the service was completed I received a…

Paid $1,200–1,400Reasonable priceHVAC system maintenanceA/C system maintenanceCleaning
Wendell10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I have been utilizing Peppers services for a year. I am totally satisfied with their services. When I questions pertaining to a visit, it was quickly resolved with Aaron the manager. Aaron is a man of his word and has good business ethics. In addition, Robert, a repairman, was very thorough and informative…

HVAC system maintenanceHeating system repair
Kim15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Semi-annual HVAC inspection. Robert was very professional.

HVAC system maintenanceA/C system maintenance
Jane12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

As always my technician was on time, polite, and worked well.

HVAC system maintenance+ Value
Robin15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Nolan came inside and went right to work. He checked out my units and changed the air filter. He was polite and courteous. He was professional.

HVAC system maintenanceInstallationHeating system installation+ Responsiveness+ Punctuality+ Quality
BradLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great service,love that they send the same technician everytime.

HVAC system maintenance+ Responsiveness+ Punctuality+ Quality
AuntieLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Wonderful company! After 50+ years in the HVAC industry, the owner of my house was extremely impressed by their thoroughness and professionalism. We highly recommend Peppers Heating and Air! (Today is 11/5/24 and they serviced our system biannually as usual a few moments ago. They're still doing a great job! The…

HVAC system maintenanceCleaningInstallation+ Responsiveness+ Punctuality+ Quality
kathyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Will was on time and very helpful explaining about the unit. I told him i had just changed the filter in the unit on Oct 8th. So he left the filter he had with me. He was very nice and asked him if would mind bringing my Christmas tree bag in from my garage for me and he was so sweet to do that for me. I am 75 and…

HVAC system maintenance
Sherry10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

They did a grest job servicing our heat. He also found information on having our ducts cleaned of dust. We really appreciated the information.

HVAC system maintenance+ Responsiveness+ Punctuality+ Quality
M7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Mike is consistent and has been serving my homes for a few visits now. He always lets me know when he’s on his way. When he arrives he is very pleasant, friendly & professional. He gets to work & lets me know if there is a concern! I appreciate his workmanship! Mike is an asset to the company Thanks Mike C.

HVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great Service and Professional Attitude. Thankful for the Service.

HVAC system maintenance+ Responsiveness+ Punctuality+ Quality
DianeLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Very professional as well as personable. Explained the repair required and completed quickly. Had the required part in the truck so there was no delay. Communicated arrival time and arrived spot on. Appreciate how Mike has serviced my HVAC for the last few years and he even came to my new home when I moved in the…

A/C system maintenanceHVAC system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
Thelma7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

We've been using Peppers Heating & Air for many years now and I must say all services & experiences have been just excellent. I highly recommend them Today Robert serviced our systems and again, just the best. Robert is thorough, friendly and professional.

Heating system maintenanceHVAC system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
Sharon6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Very professional !

HVAC system maintenance
Phil9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Mike conducted a comprehensive inspection of my three units, taking the time to explain each step. I highly recommend this maintenance plan to everyone. It provides genuine peace of mind to know the current state of your units, rather than just replacing filters on your own.

HVAC system maintenance+ Responsiveness+ Professionalism+ Value
StacieLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Thomas Shaw was amazing. Not only did he take care of my furnace maintenance, he also spent a long time troubleshooting my ceiling fan remote. He went above and beyond and was so helpful. I cannot say enough good things about him and Peppers. I continue to use them for my HVAC needs because of their outstanding…

HVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Duane2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Professional service call by Mike - he is the best!

HVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Lynn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Mike did an excellent job, explained the problem, and was courteous and friendly.

HVAC system maintenanceHeating system repair+ Responsiveness+ Punctuality+ Quality
Diann14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Was easy to set up appointment for my maintenance..was notified my time frame and who would come out. Told me who my technician would be. Very professional. Robert even put up with my pesky cat while we were talking!

HVAC system maintenance+ Responsiveness+ Punctuality+ Quality
SylviaLocal Guide · 88 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I’ve been using this company for over 20 years. They are very responsive and reliable. They definitely deserve a 5 star rating.

HVAC system maintenanceHeating system repair+ Responsiveness+ Punctuality+ Quality
Viviano3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★

Service technicians are very knowledgeable and explain problems and what they did to repair it in detail.

Heating system maintenanceHVAC system maintenance
imz14u2nv3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I love working with the good folks at Peppers. They inform me ahead of time for appointments and are very personable which means a lot to me.

A/C system maintenanceHVAC system maintenanceInstallation+ Quality+ Professionalism
Margaret3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Pepper’s hires only the best people. Mike Doss was professional and knowledgeable and did a great job. We wouldn’t use any other company for our HVAC needs.

HVAC system maintenanceHeating system repair
Bonnie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

All the technicians are very knowledgeable and courteous.

HVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Dan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mike and William did a great job on maintenance of our HVAC system ... on time, efficient, knowledgeable, and friendly! Thanks, guys!

HVAC system maintenance+ Responsiveness+ Punctuality+ Quality
TERRY2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

On time and efficient. Please use pleated filters as they capture more allergens. Thanks.

HVAC system maintenance+ Punctuality+ Professionalism+ Value
Jack7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Thomas Shaw showed up today to do my yearly winter maintenance on my furnace and did an excellent job on checking the furnace for any problems. He also provided notes and pictures of work done.

HVAC system maintenance+ Professionalism
BrenLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★

When the rep arrived, I met him on the driveway and paid for the service. Then I asked the rep if he would show me how to replace the system filter when he did the maintenance. He said he didn't know if he would replace the filter. It might not be dirty enough. In addition, he didn't know if had the correct…

A/C system maintenanceHVAC system maintenance
Karin14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They give me a really good service. Went to my house on Saturday and fix my ac quick. . Very recommend!!

HVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Sam5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Robert was a friendly, down-to-earth professional technician, he was very knowledgeable of his job. He answered all of my questions. Great job.

A/C system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
George6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Everyone was so professional, the two young men that installed my unit were so polite and courteous. Amazing job guys. I will definitely recommend you guys to everyone I know. Price was on point

A/C system maintenanceHVAC system maintenanceHeating system repair+ Responsiveness+ Punctuality+ Quality
Erik10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Awesome service provider! Gets right to it - helps find cost effective solutions and delivers outstanding results!

A/C system maintenanceCleaningHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Anne9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jeremy M. was very knowledgeable and did an excellent job!

HVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Thomas5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They showed up when they said they would, had excellent communication. The tech even went above and beyond.

A/C system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Louisa10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

We have been longtime customers of Peppers Heating & Air. We always receive excellent service, prompt repairs, and they have knowledgeable and professional technicians who you can trust. We highly recommend them for all your heating and air needs.

A/C system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
CraigLocal Guide · 100 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

The best!!!!! Wouldn't use anyone else!!!!! Have used them for years. Bravos to the office staff!!!! Had them back for Duct cleaning. This company and both the technicians and office are the BEST. Thank y'all for being who you are. I will recommend you to anyone who need your services.

CleaningHVAC system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
Rufus2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Technician very competent and cordial. Very knowledgeable

Ductless heating & A/C servicesHeating system maintenanceHVAC system maintenance
JuanLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Outstanding service great technicians and great value for your money.

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Linda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Technician Jeremy has the Best Customer Service! He was friendly and knowledgeable. Not only did he answer my questions about my system, but he offered advice on how to fix my outside door that I was struggling to fix . He told me of a solution to my problem door and I thought I had already tried everything (you…

HVAC system maintenanceA/C preventive maintenance+ Responsiveness+ Punctuality+ Quality
jake3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Also very responsive and professional. Always looking out for the best interest of the customer. They are an amazing company to work with and have great employees.

A/C system maintenanceHVAC duct & vent cleaningHVAC system maintenance+ Responsiveness+ Punctuality+ Quality

Show more HVAC system maintenance reviews (104 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 100%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance144$37–$295
A/C system maintenance119$39–$393
A/C system repair95$209–$793
Heating system maintenance94$37–$251
Repair HVAC72$224–$535
Heating system repair57$161–$1.2k
Installation48$1.2k–$2.8k
Install AC48$1.5k–$3.2k

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