How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCOREPeppers Heating & Air
Stonecrest, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #75Position by Experts Score among all companies we track in this category. of 119 HVAC contractors · 4.9★ from 895 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Peppers Heating & Air for 8 kinds of job.
Peppers Heating & Air for HVAC system maintenance
Clear ✕All 144 Google reviews tagged “HVAC system maintenance” · showing 140
I recently contacted Peppers Heating & Air due to a stopped up AC drain line. They responded fairly quick as it was on a Saturday. They resolved the issue. Then I started and Annual maintenance plain. The service provided addressed all the questions/ concerns that I had. After the service was completed I received a…
I have been utilizing Peppers services for a year. I am totally satisfied with their services. When I questions pertaining to a visit, it was quickly resolved with Aaron the manager. Aaron is a man of his word and has good business ethics. In addition, Robert, a repairman, was very thorough and informative…
Semi-annual HVAC inspection. Robert was very professional.
As always my technician was on time, polite, and worked well.
Nolan came inside and went right to work. He checked out my units and changed the air filter. He was polite and courteous. He was professional.
Great service,love that they send the same technician everytime.
Wonderful company! After 50+ years in the HVAC industry, the owner of my house was extremely impressed by their thoroughness and professionalism. We highly recommend Peppers Heating and Air! (Today is 11/5/24 and they serviced our system biannually as usual a few moments ago. They're still doing a great job! The…
Will was on time and very helpful explaining about the unit. I told him i had just changed the filter in the unit on Oct 8th. So he left the filter he had with me. He was very nice and asked him if would mind bringing my Christmas tree bag in from my garage for me and he was so sweet to do that for me. I am 75 and…
They did a grest job servicing our heat. He also found information on having our ducts cleaned of dust. We really appreciated the information.
Mike is consistent and has been serving my homes for a few visits now. He always lets me know when he’s on his way. When he arrives he is very pleasant, friendly & professional. He gets to work & lets me know if there is a concern! I appreciate his workmanship! Mike is an asset to the company Thanks Mike C.
Great Service and Professional Attitude. Thankful for the Service.
Very professional as well as personable. Explained the repair required and completed quickly. Had the required part in the truck so there was no delay. Communicated arrival time and arrived spot on. Appreciate how Mike has serviced my HVAC for the last few years and he even came to my new home when I moved in the…
We've been using Peppers Heating & Air for many years now and I must say all services & experiences have been just excellent. I highly recommend them Today Robert serviced our systems and again, just the best. Robert is thorough, friendly and professional.
Very professional !
Mike conducted a comprehensive inspection of my three units, taking the time to explain each step. I highly recommend this maintenance plan to everyone. It provides genuine peace of mind to know the current state of your units, rather than just replacing filters on your own.
Thomas Shaw was amazing. Not only did he take care of my furnace maintenance, he also spent a long time troubleshooting my ceiling fan remote. He went above and beyond and was so helpful. I cannot say enough good things about him and Peppers. I continue to use them for my HVAC needs because of their outstanding…
Professional service call by Mike - he is the best!
Mike did an excellent job, explained the problem, and was courteous and friendly.
Was easy to set up appointment for my maintenance..was notified my time frame and who would come out. Told me who my technician would be. Very professional. Robert even put up with my pesky cat while we were talking!
I’ve been using this company for over 20 years. They are very responsive and reliable. They definitely deserve a 5 star rating.
Service technicians are very knowledgeable and explain problems and what they did to repair it in detail.
I love working with the good folks at Peppers. They inform me ahead of time for appointments and are very personable which means a lot to me.
Pepper’s hires only the best people. Mike Doss was professional and knowledgeable and did a great job. We wouldn’t use any other company for our HVAC needs.
All the technicians are very knowledgeable and courteous.
Mike and William did a great job on maintenance of our HVAC system ... on time, efficient, knowledgeable, and friendly! Thanks, guys!
On time and efficient. Please use pleated filters as they capture more allergens. Thanks.
Thomas Shaw showed up today to do my yearly winter maintenance on my furnace and did an excellent job on checking the furnace for any problems. He also provided notes and pictures of work done.
When the rep arrived, I met him on the driveway and paid for the service. Then I asked the rep if he would show me how to replace the system filter when he did the maintenance. He said he didn't know if he would replace the filter. It might not be dirty enough. In addition, he didn't know if had the correct…
They give me a really good service. Went to my house on Saturday and fix my ac quick. . Very recommend!!
Robert was a friendly, down-to-earth professional technician, he was very knowledgeable of his job. He answered all of my questions. Great job.
Everyone was so professional, the two young men that installed my unit were so polite and courteous. Amazing job guys. I will definitely recommend you guys to everyone I know. Price was on point
Awesome service provider! Gets right to it - helps find cost effective solutions and delivers outstanding results!
Jeremy M. was very knowledgeable and did an excellent job!
They showed up when they said they would, had excellent communication. The tech even went above and beyond.
We have been longtime customers of Peppers Heating & Air. We always receive excellent service, prompt repairs, and they have knowledgeable and professional technicians who you can trust. We highly recommend them for all your heating and air needs.
The best!!!!! Wouldn't use anyone else!!!!! Have used them for years. Bravos to the office staff!!!! Had them back for Duct cleaning. This company and both the technicians and office are the BEST. Thank y'all for being who you are. I will recommend you to anyone who need your services.
Technician very competent and cordial. Very knowledgeable
Outstanding service great technicians and great value for your money.
Technician Jeremy has the Best Customer Service! He was friendly and knowledgeable. Not only did he answer my questions about my system, but he offered advice on how to fix my outside door that I was struggling to fix . He told me of a solution to my problem door and I thought I had already tried everything (you…
Also very responsive and professional. Always looking out for the best interest of the customer. They are an amazing company to work with and have great employees.
What a great company. Good service in every way. Called today with an admin question and Sara had it solved before I was even off the phone. Nice employees that treat my 96 year old mother w the utmost respect.
Very professional, knowledgeable technicians. Reasonable rates. I have confidence in this service.
My initial experience with Peppers was fantastic, and it has not diminished since! I was told by another HVAC company that my HVAC units (indoors and out) were not actually 10 years old (we were told by our home inspector when we purchased in 2012 that they were 1 year old, and apparently he read the manufacture…
Stop looking now! These guys are the real deal. Had to have my A/C replaced this summer. Fair price/quick installation....also heating maintenance this fall was flawless. Not once did I doubt anything they told me I needed to do. I keep these guys contact info close and you should too!!
Our service person was prompt! He came in and got straight to work! He showed me how to set my thermostat and he was really on point!
Peppers installed a new a/c system 6 months ago and did a great job. They recently came back for a complimentary check-up and once again were prompt, efficient, and professional. I highly recommend them.
Mike is always professional, cordial and thorough.
On time and professional.
I was pleased with the kind, professional and prompt PM service. I will probably renew the service contract in the spring.
The serviceman was on time, extremely professional, and very knowledgable.
Mike did an outstanding job. He took the time to explain to me what the issue was and how he resolved the issue in language I could understand. Mike was very professional and took the time to do the job right without it costing my firstborn. I will definitely call Mike if I have any issues in the future..
Had one of my units go down just as cold weather approached. Came out ASAP. It was an easy fix but the tech had to run to the office for the part. I had to leave by a certain time, and he made sure I could make my appointment and got the beat going.
Thomas arrived on time, quickly diagnosed the problem and replaced the defrost board on my heat pump. Good job
Install gas heating and AC unit / great company today is the day it was installed 3/4 looking forward to cost saving as the 3 ton unit replaced was 19 years old still worked but was a 10 seer working at best a 5 or 6 seer elec bills off the chart this past season hoping to see some reduction in elec bill this season. Thank you Peppers Heating and Air.
The maintenance guy was very professional and detailed and he was also very courteous. He came in and found the problem and had it fixed less than an hour. This company is great.
I have used Peppers for years. I believe in preventive maintenance programs and Peppers has the right program for my needs. I have all three systems inspected every 6 months and the technician is very thorough and reviews his findings after completing the inspection.
Technician Thomas Shaw was great—on time, courteous, efficient, good communications! This was my semiannual maintenance checkup. Highly recommend!
Robert was friendly, efficient, and did a thorough job of checking our units. He gave very knowledgeable answers to the questions I asked and offered suggestions on the best options for upgrades to my system that would address my allergies in addition to the kinds of upgrades I should avoid.
I highly recommend Peppers heating and air! They are very responsive and alway provide the best customer service. The tech came out for my semi annual HVAC maintenance to prepare my home for the winter season. The service was fast and efficient and they also offer a saving program for their maintenance services.
My technician was Chris. He let me know he was on the way, sent me his photo, and arrived shortly after. He completed the service and supplied me with photos of the service under the house. I will be using Chris in the Spring to service for summer.
Whole process from start to finish was handled in a very professional way!
Peppers Heating and Air were incredibly professional. Aaron came out to inspect my system and gave very honest and easy to understand options for how to fix my system and did not just try to oversale like some other companies’ quotes. If you are looking for an honest, trustworthy, and professional group to take care of your home - Peppers is the best!
I will definitely be using them again, very helpful and professional, the technical Thomas called beforehand to let me know he was on his way, helped me with the issue and was done in no time at all. Super great service 👍
On time,professional and complete services. I highly recommend this company 👌.
Thomas came and fixed our AC in seemingly record time. Very impressed by his efficiency and explanations of the work. Also helped me figure out adding another vent to a closet. Thank you Thomas & Thank you Peppers. Such a good straight forward company! Google doesn't let you add additional reviews it seems, so I had to edit my original one.
This business provided top notch service! Scheduling was super convenient by text and I was able to get a next day appointment. Thomas, the technician, was prompt and professional and gave a 30 min call before arriving. Once here, he was friendly and efficient and had the AC issue fixed with 30 min! Couldn't have asked for any better!
Mrs Lisa was super attentive and understanding when I called in needing a repair! Mrs Kayley is also super nice. Mr Mikey is my go-to and does a wonderful job!
Incredible service!! Rob went straight to the problems, explained what he was doing and why, and fixed them. You can't ask for better service than that!! Great company with a great staff. Have used them for years and have never been disappointed!!
My unit’s fan suddenly stopped working at 10pm, leaving the house to stay an unpleasantly warm 80 degrees. I called around 8 am the next day and got a same day appointment between 2 and 6. Mike called before arrival and arrived maybe around 2:30pm. Fixed within an hour. Some debris had prevented a connector from…
He came got the job done in a timely manor and I definitely recommend for future use
Came home to my pets panting and my house in deep heat. Called Peppers and within 30 mins Thomas was at my front door. The whole repair was quick and completed with professionalism and care. Thomas was so nice to answer my questions and make sure the system was cooling before leaving. Will definitely recommend Peppers anytime a neighbor asks!
Highly recommended. We’ve been using Peppers for years. They’re quick to respond, fairly priced, and do quality work.
I love this company and have used them for years! They are professional, on-time and do a great job! Highly recommend.
Chris was a great technician. On time and very friendly and professional.
Did a great job cleaning our outside condenser unit. Yeah some say it’s a “do it yourself” job but I’d rather leave THAT to the professionals!
The customer service was above and beyond. The installation and maintenance crews are very professional, thorough and efficient. They made sure all questions were answered and took all the time they needed. The experience I had with them was great from start to finish. I wish I could give more than 5 stars.
Courteous, efficient service
Every employee we have had interactions with this company have been extremely helpful, knowledgeable and professional. Double thumbs up to Kayley and Chris
Super service, very nice serviceman, office personnel very friendly and eager to please. It’s hard to find a business with exceptionally good service but Pepoers has all that. We use the seasonal maintenance program & very happy with that.
I received a card in the mail and decided to give them a try. I was extremely pleased!!!! The technician (Mike) was very professional and was on time. He explained the services in great detail. Very very polite. I recommend them to any one who needs service. Thank you!
The company was very quick and made it easy to schedule. The representative was very nice as well as professional. The repairman was also very professional and we appreciate how transparently informative he was. Though we're still experiencing issues that need resolve I recommend this company and would definitely use them again.
Michael was very professional and knowledgeable. I was curious about the system and asked many questions and he patiently explained every detail to me in terms I could understand. He did a thorough diagnostic evaluation of our hearing and AC system and made recommendations that suited our needs. Highly recommend!
Our technician Chris was awesome! He cleaned our unit and installed a new thermostat. Highly recommend! Lisa was great too!!
Signed up onto a maintenance schedule during previous job ticket. This review is on the 2nd service conducted on March 11, 2021. Mike Chapman was the Peppers’ technician who arrived and conducted the inspection of our A/C unit to include the installation of a new filter—filter provided by Peppers under their…
Peppers heating and air has the best technicians, they are knowledgeable and courteous. Their services are excellent and very reasonable!
All, I found Pepper Heating and Air from someone's Nextdoor post. Before Pepper, I was with a local one , two person companies. Since I know Pepper, my fears of heating/HVAC/etc have lifted up. I plan to be their forever clients since then. They are trustworthy and stand behind their work. They don't give up until…
Great company to deal with. Took care of the issue I was having and in a timely manner. Definitely recommend
Been a client for over 20 years and they consistently provide superior, professional service.
Very professional and knowledgeable.
Katie and Michael came though for us today. Thanks a Million I have been with you all since you took over Total Quality. Mike and Hazel.
Mike was awesome. fixed the issue and checked everything out. will definitely be using them for maintenance again
The tech arrived VERY quickly, located, diagnosed the problem, and repaired it. I WILL reccomrnd Chris and Peppers HVAC in the future. Very good, polite, professional. and quick service. Bob Bruening Conyers. Ga.
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 144 | $37–$295 |
| A/C system maintenance | 119 | $39–$393 |
| A/C system repair | 95 | $209–$793 |
| Heating system maintenance | 94 | $37–$251 |
| Repair HVAC | 72 | $224–$535 |
| Heating system repair | 57 | $161–$1.2k |
| Installation | 48 | $1.2k–$2.8k |
| Install AC | 48 | $1.5k–$3.2k |
