How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCOREPeppers Heating & Air
Stonecrest, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #75Position by Experts Score among all companies we track in this category. of 119 HVAC contractors · 4.9★ from 895 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Peppers Heating & Air for 8 kinds of job.
Peppers Heating & Air for heating system maintenance
Clear ✕All 94 Google reviews tagged “Heating system maintenance” · showing 60
I have used Peppers for the last 5 years at my house. They are always on time, very friendly and professional and knowledgeable. In fact, the tech yesterday was even earlier than his scheduled time! Very good quality of work and always good about scheduling the service visits at a time that works with my schedule. I…
My HVAC was schedulef for its 15 point Service Check. My assigned technician was Mike. He arrived on time, was very nice and professional, completed my service, and answered all my questions. For these reasons, I remain a satisfied customer.
We were hopeful our 25 year old HVAC system could be repaired, but the Peppers maintenance tech advised that we needed a new system. So, by the time our new HVAC unit was installed, but we had the opportunity to not only meet their maintenance tech but we were introduced to Peppers’ sales, installation, quality…
Great service!
The technician was polite & professional.
We've been using Peppers Heating & Air for many years now and I must say all services & experiences have been just excellent. I highly recommend them Today Robert serviced our systems and again, just the best. Robert is thorough, friendly and professional.
Service technicians are very knowledgeable and explain problems and what they did to repair it in detail.
Perfect all around service professionals
Technician very competent and cordial. Very knowledgeable
Outstanding service great technicians and great value for your money.
What a great company. Good service in every way. Called today with an admin question and Sara had it solved before I was even off the phone. Nice employees that treat my 96 year old mother w the utmost respect.
Mike was very thorough with h from s service as always he is educational on his service Thank you Mike.
Mike was very professional. He figured out the issue and had the heater back up and running in no time. He arrived within the ETA and was very friendly. We will continue to use this company for future heating and air needs.
5 stars!!!
Thomas was great! They came out same day and he took care of my heater right away. Price was very affordable. Most definitely would recommend them to everyone!
Wow! Calvin was so knowledgeable and and informative! 5 star service!
Stop looking now! These guys are the real deal. Had to have my A/C replaced this summer. Fair price/quick installation....also heating maintenance this fall was flawless. Not once did I doubt anything they told me I needed to do. I keep these guys contact info close and you should too!!
Technician was polite, professional, informative, timely, and got the heat working. Thanks!
OUTSTANDING!!!
The two gentlemen who installed my air-conditioning were polite and - as far as I can tell - did an excellent job.
The guys did a great job answering my questions and concerns.
On time and professional.
They installed a new unit last year in our business. Great pricing and the service team is next to none. The Techs call before they arrive and confirm the appointment every time. After the call is finished we receive an email with images of the problem and the repair so we know exactly what they did. We have…
I called right at business opening, Lisa was on time, extremely friendly, helpful and scheduled a technician right away! Mike even called to let me know he was running ahead of schedule. I've used them twice for installation and there's no better quality and customer service than Peppers. I highly recommend them and will call them every time!
changed out filters and tested system before leaving. courteous
First impressions are very important to me. Let me just say Peppers Heating & Air made a great impression. I had an issue with my heat on Friday. I called them Saturday morning, and a technician was sent out the same day. Mike was AWESOME as well as Lisa. Mike explained everything and we had a great casual…
We had a very positive experience with this company and would highly recommend them to our friends
Efficient and fast
They are very affordable. They explain in details of what they are doing. I recommend them to everyone.
The maintenance guy was very professional and detailed and he was also very courteous. He came in and found the problem and had it fixed less than an hour. This company is great.
Thomas Shaw and Calvin McClean were excellent and very professional.
Good professional service by technician.
The office staff on the phone was professional and friendly. The service technician was timely and thorough. He took the time to show me how to install a new air filter on a system that is new to our family. I felt comfortable with this company entering our home and providing quality services. We will definitely use Pepper’s again.
Thomas Shaw was the technician that serviced the units. He was very professional and answered all my questions while explaining what he was doing. Always a great experience with Peppers Heating and Air.
Showed up as scheduled called before arrival as promised, service was great, Will use them for all my Heat & Ac needs
Chris came out and pulled maintenance on my heating system for the colder months. He was very professional and punctual. I like that the technicians always give a thorough review of their findings. I have the maintenance plan and look forward to them coming out in 6 months to do my air conditioner maintenance.
Robert was friendly, efficient, and did a thorough job of checking our units. He gave very knowledgeable answers to the questions I asked and offered suggestions on the best options for upgrades to my system that would address my allergies in addition to the kinds of upgrades I should avoid.
Technician contacted me to let me when he would arrive. He was friendly and respectful. No issues.
Very please with service.
I highly recommend Peppers heating and air! They are very responsive and alway provide the best customer service. The tech came out for my semi annual HVAC maintenance to prepare my home for the winter season. The service was fast and efficient and they also offer a saving program for their maintenance services.
Highly recommended. We’ve been using Peppers for years. They’re quick to respond, fairly priced, and do quality work.
We've had a reoccurring issue of leaking due to a backed up pipe. Generally if we had someone look at it they flush it out and quote a very high price to rerun the pipe to correct the reoccurring issue. When we contacted this company Thomas came out and flushed the system but also replaced the line for a very…
Peppers has been providing service to me for over30 years. Always on time, excellent knowledgeable technicians, reasonable costs, and always a good servicing result.
The technician Chris, call me to inform me that he was on the way to my house. He was prompt and polite. He did a thorough maintenance check and shared information after he finished his inspection check. I will definitely call Peppers again. Chris, thank you for your outstanding service. R. Gilstrap
Michael greeted me with a smile and started work immediately. He explained specifics to me and taught me as he perfected our two air conditioning/heating system. Thank you Peppers heating and Air for 25 years of quality service that I have enjoyed with your company! And thank you for having Michael, a very capable…
Michael was very professional and knowledgeable. I was curious about the system and asked many questions and he patiently explained every detail to me in terms I could understand. He did a thorough diagnostic evaluation of our hearing and AC system and made recommendations that suited our needs. Highly recommend!
On time, affordable and courteous to the property. Literally nothing more than I could ask for. This company was easy to work with and promptly serviced our equipment, and shared information along the way to repair. Will definitely be back again.
Mike was very nice and professional. We will call them again if we ever need their help in the future.
Chris did a great job installing a new thermostat and explaining how to set it. He had his mask handy and booties to walk on the carpet. I am satisfied with my service. Update: I forgot to mention how much I enjoyed my interaction with Lisa when I called for servicing. Initially speaking with her made me comfortable with using the company. Great team!
The technician was prompt and knowledgeable. He was able to identify the problem and replace the blower fan, and give pointers on follow up maintenance. Our heater works fine now. Will use them again in the future.
All, I found Pepper Heating and Air from someone's Nextdoor post. Before Pepper, I was with a local one , two person companies. Since I know Pepper, my fears of heating/HVAC/etc have lifted up. I plan to be their forever clients since then. They are trustworthy and stand behind their work. They don't give up until…
Been a client for over 20 years and they consistently provide superior, professional service.
Very professional and knowledgeable.
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 144 | $37–$295 |
| A/C system maintenance | 119 | $39–$393 |
| A/C system repair | 95 | $209–$793 |
| Heating system maintenance | 94 | $37–$251 |
| Repair HVAC | 72 | $224–$535 |
| Heating system repair | 57 | $161–$1.2k |
| Installation | 48 | $1.2k–$2.8k |
| Install AC | 48 | $1.5k–$3.2k |
