Experts Reviews · Company report
Peppers Heating & Air logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Peppers Heating & Air

Stonecrest, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #75Position by Experts Score among all companies we track in this category. of 119 HVAC contractors · 4.9★ from 895 Google reviews

Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Peppers Heating & Air is better than 92% of HVAC contractors.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Peppers Heating & Air is better than 88% of HVAC contractors.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Peppers Heating & Air is better than 92% of HVAC contractors.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Peppers Heating & Air is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Peppers Heating & Air is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Peppers Heating & Air is better than 100% of HVAC contractors.A
100

Reviews for your job

Customers hired Peppers Heating & Air for 8 kinds of job.

Peppers Heating & Air for heating system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.57
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$161–$1.2k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#13 / 91

All 57 Google reviews tagged “Heating system repair”

Wendell10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I have been utilizing Peppers services for a year. I am totally satisfied with their services. When I questions pertaining to a visit, it was quickly resolved with Aaron the manager. Aaron is a man of his word and has good business ethics. In addition, Robert, a repairman, was very thorough and informative…

HVAC system maintenanceHeating system repair
KLocal Guide · 60 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Best HVAC out there. Reputable. Dependable. Professional. Friendly.

Heating system repairCleaningA/C system repair+ Responsiveness+ Punctuality+ Quality
Debra12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great service!

Heating system maintenanceHeating system repair+ Responsiveness+ Punctuality+ Quality
Thelma7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

We've been using Peppers Heating & Air for many years now and I must say all services & experiences have been just excellent. I highly recommend them Today Robert serviced our systems and again, just the best. Robert is thorough, friendly and professional.

Heating system maintenanceHVAC system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
Lynn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Mike did an excellent job, explained the problem, and was courteous and friendly.

HVAC system maintenanceHeating system repair+ Responsiveness+ Punctuality+ Quality
SylviaLocal Guide · 88 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I’ve been using this company for over 20 years. They are very responsive and reliable. They definitely deserve a 5 star rating.

HVAC system maintenanceHeating system repair+ Responsiveness+ Punctuality+ Quality
Margaret3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Pepper’s hires only the best people. Mike Doss was professional and knowledgeable and did a great job. We wouldn’t use any other company for our HVAC needs.

HVAC system maintenanceHeating system repair
George6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Everyone was so professional, the two young men that installed my unit were so polite and courteous. Amazing job guys. I will definitely recommend you guys to everyone I know. Price was on point

A/C system maintenanceHVAC system maintenanceHeating system repair+ Responsiveness+ Punctuality+ Quality
Tim6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Technician was polite, knowledgeable, and made the process very easy.

Heating system repair+ Responsiveness+ Punctuality+ Quality
Moun5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have never been happier with the service Calvin provided on yesterday. He found and solved Multiple issues with our system. I could not understand why my office was always so cold and he solved that issue and I am truly grateful. He exemplified a high level of professionalism and 5 star service. Thank you

A/C preventive maintenanceA/C system repairHeating system repair+ Responsiveness+ Punctuality+ Quality
Daivon5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Calvin was the technician who performed the necessary work that was needed to repair my furnace. He was very professional and knowledgeable. Thanks Peppers Heating & Air. Special thanks to Calvin. He did an excellent job.

Heating system repair+ Responsiveness+ Punctuality+ Quality
JessicaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Technician was polite, professional, informative, timely, and got the heat working. Thanks!

Heating system maintenanceHeating system repair+ Responsiveness+ Punctuality+ Quality
Les7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Very reliable service.

Heating system repairThermostat repair+ Professionalism
Christina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We had to have a whole new AC unit installed and Alan and Will came out yesterday and they did a awesome job!!! The girls in the office are also awesome and we have used this company in the past and present and in the future for their services. You all are great !!!!

Install ACHVAC duct & vent installationHeating system installation+ Responsiveness+ Punctuality+ Quality
Jim4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I don’t normally make reviews,that being said I feel compelled to do one. Peppers a/c came highly recommended by a neighbor and he was right! I found the whole process was extremely easy and efficient. The two techs that did the install were very professional and courteous Dalton and Sean, it’s refreshing these days…

Heating system repair+ Responsiveness+ Punctuality+ Quality
Timothy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Peppers Heating & A/C of Conyers is the best Heating and A/C company in Conyers. Prices are very reasonable, and they do an excellent job in fixing the problem Heating or A/C .I would highly recommend them.

Heating system repair+ Responsiveness+ Punctuality+ Quality
Beth4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Peppers Heating & Air responded to our call within a timely manner and had a consultation scheduled immediately. They came out that same week and completed the service. We were given options and never felt pressured to make a choice. The technicians were courteous and answered all my questions, they even ensured…

Heating system installationInstall thermostatHeating system repair+ Responsiveness+ Punctuality+ Quality
Tenetha6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

They are very affordable. They explain in details of what they are doing. I recommend them to everyone.

Heating system maintenanceHeating system repairThermostat repair
ZenLocal Guide · 244 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

When you call your HVAC folks, it's a great feeling when they come right out. I was not an emergency yet they came the very next morning. I've been under annual contract with them for several years and I've found them to be consistent, reliable and best of all, they do good work!

Heating system repair+ Responsiveness
Rhonda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

Thank you for excellent service. The tech was very knowledgeable, able to explain details and provide photos about the service. He was also able to answer questions about the system. I feel comfortable knowing you provide a warranty and stand behind your quality service. Thanks Thomas for a job well done.

A/C system repairHeating system repair+ Punctuality+ Quality+ Professionalism
Brad7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Removed a bird that was stuck in the fan, changed filter. That’s all that was needed! No extra charge, just $89 service call! Most companies would have found a way to gouge you. I appreciate they’re honesty and highly recommend Peppers! Thank you to Thomas for a great experience!

Heating system repair+ Responsiveness+ Punctuality+ Quality
Vanessa7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great Service and Serviceman was very professional and friendly.

Heating system installationHeating system repair
Corey3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very please with service.

Heating system maintenanceHeating system repair+ Responsiveness+ Punctuality+ Quality
Ann4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Mike was on time & very professional!

Heating system repair+ Responsiveness+ Punctuality+ Quality
Jen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Peppers Heating and Air were incredibly professional. Aaron came out to inspect my system and gave very honest and easy to understand options for how to fix my system and did not just try to oversale like some other companies’ quotes. If you are looking for an honest, trustworthy, and professional group to take care of your home - Peppers is the best!

HVAC system maintenanceHeating system repair+ Responsiveness+ Punctuality+ Professionalism
Perry3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Experienced, prompt, polite and arrived at the appointed time. Cannot say enough good things about Peppers and, especially, their Service Techs. Best service company I’ve hired in Atlanta!

A/C system repairHeating system repair
Saudia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★

The unit did not work because of the breaker. I wish he would have checked my filter when I mentioned it.

Heating system repair
xraydash1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Highly recommended. We’ve been using Peppers for years. They’re quick to respond, fairly priced, and do quality work.

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Karan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They always arrive on time and give plenty of notice. They do a great job and always make sure it's done correctly. They have a great office manager Kayla and if you have any questions she will take care of it. This is a well-run company with good people working.

HVAC duct & vent cleaningCleaningA/C system repair
JasonLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

On time, affordable and courteous to the property. Literally nothing more than I could ask for. This company was easy to work with and promptly serviced our equipment, and shared information along the way to repair. Will definitely be back again.

Heating system maintenanceHeating system repair+ Responsiveness+ Punctuality+ Quality
Bryan11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Had a problem with the condenser not kicking in when AC was calling. Mike came out and tried to reset it but ended up having to change a circuit board. Excellent service and reasonably priced.

A/C system repairHeating system repairRepair HVAC+ Responsiveness+ Punctuality+ Quality
mollyLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very pleased with their Furnace repair service! We called with an issue, they came out quickly, and professionally presented a resolution to the problem. They did all they could to keep cost low and get our Furnace fixed as soon as possible. Mike was on time every time and always let us know when he was on his way. Will use again! Thank you! - Molly Barton

Heating system repair+ Responsiveness+ Punctuality+ Quality
jeremyLocal Guide · 62 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Excellent group! Same day service and very reasonable prices.

Heating system repair+ Responsiveness+ Punctuality+ Quality
Nanci9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Peppers always provides a great service for me. I have used them for AC and heating repairs. They are very professional, friendly and do everything they can to come quickly. They do a great job!!

Heating system repair
Vanda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Follow up service. Referred to electrician.

Heating system repair+ Responsiveness+ Punctuality+ Quality
T9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I called Peppers Heating and Air the morning after Christmas due to a burning smell coming from Heating Unit. The young lady that answered my call was very professional and said she would get someone out within an hour. 20 minutes later I got a call from Chris stating his arrival time. Chris arrived at the time…

Heating system repair
Charles3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Now the heat comes on faster and we are not using As much energy and costs are lower due to not having to use auxiliary heat as much. Thank you so much.

Heating system repair
Herna9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

All, I found Pepper Heating and Air from someone's Nextdoor post. Before Pepper, I was with a local one , two person companies. Since I know Pepper, my fears of heating/HVAC/etc have lifted up. I plan to be their forever clients since then. They are trustworthy and stand behind their work. They don't give up until…

A/C system maintenanceHVAC duct & vent cleaningCleaning+ Responsiveness+ Punctuality+ Quality
Gerri5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I would recommend Peppers Heating and Air services to anyone. We have used them for over 10 years. They are professional and caring. Please if you need any of their services you don’t have to think twice. Give them a call. Gerri

Heating system repair+ Responsiveness+ Punctuality+ Quality
Fred5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Rating only, no written review.

A/C system maintenanceCleaningHeating system repair+ Responsiveness+ Punctuality+ Quality
Marietta3 years ago★★★★★

Rating only, no written review.

A/C system repairHeating system repair+ Responsiveness+ Punctuality+ Quality
Patricia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Heating system repair+ Responsiveness+ Quality
David4 years ago★★★★★

Rating only, no written review.

Heating system repair+ Responsiveness+ Punctuality+ Quality
VinceLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Heating system repair+ Punctuality+ Professionalism
Rev.4 years ago★★★★★

Rating only, no written review.

Heating system maintenanceHeating system repair
angela5 years ago★★★★★

Rating only, no written review.

Heating system repairService not listed+ Professionalism
Linda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
CRPTOSNIPERLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★

Rating only, no written review.

A/C system maintenanceHeating system maintenanceHeating system repair+ Responsiveness+ Professionalism+ Value
Jimmy5 years ago★★★★★

Rating only, no written review.

A/C system repairHeating system repair+ Quality
VictorLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Heating system maintenanceHeating system repair+ Responsiveness+ Punctuality+ Quality
tiffanyLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

A/C system maintenanceHVAC duct & vent cleaningHeating system installation+ Responsiveness+ Punctuality+ Quality
Margaritta5 years ago★★★★★

Rating only, no written review.

A/C system repairHeating system repair+ Punctuality+ Quality+ Professionalism
Mary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Heating system repair+ Responsiveness+ Punctuality+ Quality
Miy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Heating system maintenanceHVAC system maintenanceHeating system repair+ Punctuality+ Professionalism+ Value
ali5 years ago★★★★★

Rating only, no written review.

Heating system repair+ Responsiveness+ Punctuality+ Quality
Charlyn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Heating system maintenanceHeating system repair+ Responsiveness+ Professionalism
Kay1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

A/C system maintenanceHVAC duct & vent cleaningHeating system maintenance+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 100%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance144$37–$295
A/C system maintenance119$39–$393
A/C system repair95$209–$793
Heating system maintenance94$37–$251
Repair HVAC72$224–$535
Heating system repair57$161–$1.2k
Installation48$1.2k–$2.8k
Install AC48$1.5k–$3.2k

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