Experts Reviews · Company report
Peppers Heating & Air logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Peppers Heating & Air

Stonecrest, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #75Position by Experts Score among all companies we track in this category. of 119 HVAC contractors · 4.9★ from 895 Google reviews

Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Peppers Heating & Air is better than 92% of HVAC contractors.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Peppers Heating & Air is better than 88% of HVAC contractors.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Peppers Heating & Air is better than 92% of HVAC contractors.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Peppers Heating & Air is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Peppers Heating & Air is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Peppers Heating & Air is better than 100% of HVAC contractors.A
100

Reviews for your job

Customers hired Peppers Heating & Air for 8 kinds of job.

Peppers Heating & Air for install thermostat

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Jobs reviewedHow many Google reviews are tagged with this job.38
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$50–$437
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Install thermostat”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 83

All 38 Google reviews tagged “Install thermostat” · showing 20

Robin15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Nolan came inside and went right to work. He checked out my units and changed the air filter. He was polite and courteous. He was professional.

HVAC system maintenanceInstallationHeating system installation+ Responsiveness+ Punctuality+ Quality
AuntieLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Wonderful company! After 50+ years in the HVAC industry, the owner of my house was extremely impressed by their thoroughness and professionalism. We highly recommend Peppers Heating and Air! (Today is 11/5/24 and they serviced our system biannually as usual a few moments ago. They're still doing a great job! The…

HVAC system maintenanceCleaningInstallation+ Responsiveness+ Punctuality+ Quality
FredLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Sean called before arriving, arrived on time as advised, totally resolved issues and provided full, professional, easy-to-follow explanations as to certain operations of our A/C units and remote functions via cell phone. Could not be more pleased!

InstallationHeating system installationInstall thermostat+ Responsiveness+ Punctuality+ Quality
Ann3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

We were hopeful our 25 year old HVAC system could be repaired, but the Peppers maintenance tech advised that we needed a new system. So, by the time our new HVAC unit was installed, but we had the opportunity to not only meet their maintenance tech but we were introduced to Peppers’ sales, installation, quality…

A/C system maintenanceInstallationHeating system installation
Dee4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Dalton and Shawn the two young men that out my new air conditioner in were very courteous and professional. Very patient in explaining to me how to use the new thermostat and making sure I understood how it worked. Could not have asked for two nicer young men to be at my house doing work. I would definitely…

Install ACInstall thermostatA/C preventive maintenance
CraigLocal Guide · 100 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

The best!!!!! Wouldn't use anyone else!!!!! Have used them for years. Bravos to the office staff!!!! Had them back for Duct cleaning. This company and both the technicians and office are the BEST. Thank y'all for being who you are. I will recommend you to anyone who need your services.

CleaningHVAC system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
DLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I was first recommended to Peppers Heating and Air from my mom's friend. When it was time to install a complete heating and air system, I scheduled 3 different companies for an estimate. Peppers Heating and Air stood out because Aaron seemed very nice and genuine about what I needed and Kayla( I think) was always…

Install ACHeating system installationInstall thermostat+ Responsiveness+ Punctuality+ Quality
Leonard8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service provided by all team members.

Install ACHeating system installationInstall thermostat+ Responsiveness+ Punctuality+ Quality
Melissa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Everyone we worked with was exceptional - from Evan in sales to Hunter and team with installation. We highly recommend Peppers!

Install thermostatHVAC duct & vent repair+ Responsiveness+ Punctuality+ Quality
Alex4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I cannot say enough kind things about this company, every person I’ve interacted with has been phenomenal. Hunter and Sean in particular hustled like hell to get our new system into our attic. Late July is not the ideal time to be working in an attic in a house without air, but they got it fixed for us and were…

CleaningInstall ACHVAC duct & vent installation+ Responsiveness+ Punctuality+ Quality
Christina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We had to have a whole new AC unit installed and Alan and Will came out yesterday and they did a awesome job!!! The girls in the office are also awesome and we have used this company in the past and present and in the future for their services. You all are great !!!!

Install ACHVAC duct & vent installationHeating system installation+ Responsiveness+ Punctuality+ Quality
Rebecca7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I had a GREAT experience with Peppers Heating and Air! My parents had to completely replace their AC unit, which felt so overwhelming until I called Peppers. Rodney provided a thorough and detailed consultation. Within a few hours of the consultation, we were able to schedule an install appointment! The install crew…

Install ACInstall thermostat+ Responsiveness+ Punctuality+ Quality
gibranLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I wanted to have completely new conditioning, ducts, and vents installed in my basement & virtually every estimate was the same but what separated Peppers HVAC from the rest is the advice Mr. Peppers told me about my current system. He also allowed me and my wife to bounce all kinds of questions off him, answering…

Install ACHVAC duct & vent installationInstall thermostat+ Responsiveness+ Punctuality+ Quality
Dana11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Fantastic service! I have had Peppers perform regular maintenance over the last 6 years. Today they installed my new HVAC system. Allen, William and Sean were here right on time and had my system replaced with new system in just 6 hours Wow! Those guys dud an amazing job and cleaned up afterwards spotlessly! Rodney…

Install ACHeating system installationInstall thermostat
Fayette2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

We have used Peppers Heating and Air for over 6 years and they are truly the best company we have ever used. I would give them 10 stars! They have installed a new heating and air system, came back several months later at no charge to make sure everything was working properly. They are our twice a year maintenance…

A/C system maintenanceInstall thermostat
Beth4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Peppers Heating & Air responded to our call within a timely manner and had a consultation scheduled immediately. They came out that same week and completed the service. We were given options and never felt pressured to make a choice. The technicians were courteous and answered all my questions, they even ensured…

Heating system installationInstall thermostatHeating system repair+ Responsiveness+ Punctuality+ Quality
Amanda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Excellent work! Thomas, Dalton, Alan and Mike were all great throughout the entire installation process of our new hvac system. They all were very polite and courteous answering any questions I had along the way and explained the entire process thoroughly. Christy at the office was also very helpful with all of my questions. Would very highly recommend.

HVAC duct & vent cleaningInstall ACInstall thermostat
Robert1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Incredible service!! Rob went straight to the problems, explained what he was doing and why, and fixed them. You can't ask for better service than that!! Great company with a great staff. Have used them for years and have never been disappointed!!

HVAC system maintenanceInstall thermostat+ Responsiveness+ Punctuality+ Quality
robinLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Had Peppers come out for an estimate on my 30 year old heat pump. Decided to replace the whole system . I was given a fair price and excellent service. From Rodney who came out for the estimate, to the guys that installed everything, service was excellent. Also had the old ducts cleaned. Tech spent 4 1/2 hours…

Install ACInstall thermostat+ Responsiveness+ Punctuality+ Quality
Vicki6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

They were very polite and made sure that everything was working well before they left.

A/C system maintenanceCleaningInstall AC+ Responsiveness+ Punctuality+ Quality

Show more install thermostat reviews (18 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 100%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance144$37–$295
A/C system maintenance119$39–$393
A/C system repair95$209–$793
Heating system maintenance94$37–$251
Repair HVAC72$224–$535
Heating system repair57$161–$1.2k
Installation48$1.2k–$2.8k
Install AC48$1.5k–$3.2k

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