Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Peppers Heating & Air logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Peppers Heating & Air

Stonecrest, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #75Position by Experts Score among all companies we track in this category. of 119 HVAC contractors · 4.9★ from 895 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Peppers Heating & Air is better than 92% of HVAC contractors.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Peppers Heating & Air is better than 88% of HVAC contractors.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Peppers Heating & Air is better than 92% of HVAC contractors.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Peppers Heating & Air is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Peppers Heating & Air is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Peppers Heating & Air is better than 100% of HVAC contractors.A
100

Reviews for your job

Customers hired Peppers Heating & Air for 8 kinds of job.

Peppers Heating & Air for repair HVAC

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.72
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$224–$535
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Repair HVAC”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#20 / 87

All 72 Google reviews tagged “Repair HVAC” · showing 20

Jim18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very professional employee. Great customer service.

A/C system repairRepair HVAC
KLocal Guide · 60 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Best HVAC out there. Reputable. Dependable. Professional. Friendly.

Heating system repairCleaningA/C system repair+ Responsiveness+ Punctuality+ Quality
DianeLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Very professional as well as personable. Explained the repair required and completed quickly. Had the required part in the truck so there was no delay. Communicated arrival time and arrived spot on. Appreciate how Mike has serviced my HVAC for the last few years and he even came to my new home when I moved in the…

A/C system maintenanceHVAC system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
Lawrence1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I’m perfectly satisfied with this company & its personnel.

A/C system maintenanceCleaningHeating system installation+ Quality+ Professionalism+ Value
JenniferLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Always pleased with our service! Thomas is the best!

Repair HVAC+ Responsiveness+ Punctuality+ Quality
DARRYL3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

i bought a complete unit 7 years ago. they were very professional when the unit was installed, after 5 years they called and sold me the yearly service and the guys came out to serviced my unit but did not have a 20x25 filter which i had and let the have it. The next year i bought the service for winter and summer,…

InstallationRepair HVAC− Quality
ConnieLocal Guide · 54 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Very professional, knowledgeable technicians. Reasonable rates. I have confidence in this service.

HVAC system maintenanceRepair HVAC+ Punctuality+ Quality+ Professionalism
C5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

On the Semi Annual service call the tech representative was excellent in every way, and, as usual, professional & friendly. A truly five star experience. Thank You

A/C preventive maintenanceRepair HVAC
Ann11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Wow! Calvin was so knowledgeable and and informative! 5 star service!

Heating system maintenanceRepair HVAC+ Responsiveness+ Professionalism
Amos5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

On time as scheduled and excellent craftsmanship. I will definitely recommend.

InstallationRepair HVAC+ Responsiveness+ Punctuality+ Professionalism
N1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The service provided was timely and professional. The technician explained how to properly maintain the HVAC during times of extreme heat. I recommend them to anyone looking for repair of their HVAC.

Repair HVAC+ Professionalism
Clarissa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Office staff and techs are very nice, efficient, friendly and knowledgeable. They do not leave a mess. Highly recommend this company!!!

Repair HVAC+ Responsiveness+ Punctuality+ Quality
Nola6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

UPDATE: I left a negative review at first but I want to highlight how they made it better. 1. They called me almost immediately to rectify the issue. 2. They were able to fit me in once they received a cancellation. 3. They arrived within 2 hours of calling me back. 4. They fixed the minor repair in less than 45…

Repair HVAC+ Responsiveness+ Punctuality+ Quality
Mike5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Thomas arrived on time, quickly diagnosed the problem and replaced the defrost board on my heat pump. Good job

HVAC system maintenanceHVAC duct & vent installationRepair HVAC
russ5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We had a great experience using this company. They were very fast and efficient and affordable.

Repair HVAC+ Responsiveness+ Punctuality+ Quality
Misael8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Peppers heating and air were very professional and were able to troubleshoot my issue and not just sell me parts. I will recommend them to anybody.

Repair HVAC+ Responsiveness+ Punctuality+ Quality
Dr.1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Our technician was friendly and professional. He was able to fix an issue hat we had for years in just a snap! We will continue to use Pepper's from here out!

A/C system maintenanceRepair HVAC+ Responsiveness+ Punctuality+ Quality
kenna3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I will definitely be using them again, very helpful and professional, the technical Thomas called beforehand to let me know he was on his way, helped me with the issue and was done in no time at all. Super great service 👍

HVAC system maintenanceRepair HVAC+ Responsiveness+ Punctuality+ Professionalism
CliftonLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

On time,professional and complete services. I highly recommend this company 👌.

A/C system maintenanceHVAC system maintenanceInstallation+ Responsiveness+ Punctuality+ Quality
Samuel5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Mrs Lisa was super attentive and understanding when I called in needing a repair! Mrs Kayley is also super nice. Mr Mikey is my go-to and does a wonderful job!

HVAC system maintenanceA/C system repairRepair HVAC+ Responsiveness+ Punctuality+ Quality

Show more repair HVAC reviews (52 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 100%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance144$37–$295
A/C system maintenance119$39–$393
A/C system repair95$209–$793
Heating system maintenance94$37–$251
Repair HVAC72$224–$535
Heating system repair57$161–$1.2k
Installation48$1.2k–$2.8k
Install AC48$1.5k–$3.2k

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