How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCOREPeppers Heating & Air
Stonecrest, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #75Position by Experts Score among all companies we track in this category. of 119 HVAC contractors · 4.9★ from 895 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Peppers Heating & Air for 8 kinds of job.
Peppers Heating & Air for repair HVAC
Clear ✕All 72 Google reviews tagged “Repair HVAC” · showing 60
Very professional employee. Great customer service.
Best HVAC out there. Reputable. Dependable. Professional. Friendly.
Very professional as well as personable. Explained the repair required and completed quickly. Had the required part in the truck so there was no delay. Communicated arrival time and arrived spot on. Appreciate how Mike has serviced my HVAC for the last few years and he even came to my new home when I moved in the…
I’m perfectly satisfied with this company & its personnel.
Always pleased with our service! Thomas is the best!
i bought a complete unit 7 years ago. they were very professional when the unit was installed, after 5 years they called and sold me the yearly service and the guys came out to serviced my unit but did not have a 20x25 filter which i had and let the have it. The next year i bought the service for winter and summer,…
Very professional, knowledgeable technicians. Reasonable rates. I have confidence in this service.
On the Semi Annual service call the tech representative was excellent in every way, and, as usual, professional & friendly. A truly five star experience. Thank You
Wow! Calvin was so knowledgeable and and informative! 5 star service!
On time as scheduled and excellent craftsmanship. I will definitely recommend.
The service provided was timely and professional. The technician explained how to properly maintain the HVAC during times of extreme heat. I recommend them to anyone looking for repair of their HVAC.
Office staff and techs are very nice, efficient, friendly and knowledgeable. They do not leave a mess. Highly recommend this company!!!
UPDATE: I left a negative review at first but I want to highlight how they made it better. 1. They called me almost immediately to rectify the issue. 2. They were able to fit me in once they received a cancellation. 3. They arrived within 2 hours of calling me back. 4. They fixed the minor repair in less than 45…
Thomas arrived on time, quickly diagnosed the problem and replaced the defrost board on my heat pump. Good job
We had a great experience using this company. They were very fast and efficient and affordable.
Peppers heating and air were very professional and were able to troubleshoot my issue and not just sell me parts. I will recommend them to anybody.
Our technician was friendly and professional. He was able to fix an issue hat we had for years in just a snap! We will continue to use Pepper's from here out!
I will definitely be using them again, very helpful and professional, the technical Thomas called beforehand to let me know he was on his way, helped me with the issue and was done in no time at all. Super great service 👍
On time,professional and complete services. I highly recommend this company 👌.
Mrs Lisa was super attentive and understanding when I called in needing a repair! Mrs Kayley is also super nice. Mr Mikey is my go-to and does a wonderful job!
My unit’s fan suddenly stopped working at 10pm, leaving the house to stay an unpleasantly warm 80 degrees. I called around 8 am the next day and got a same day appointment between 2 and 6. Mike called before arrival and arrived maybe around 2:30pm. Fixed within an hour. Some debris had prevented a connector from…
Rob was able to determine the cause of my recurring condensation drain backup (which caused the emergency pan to overflow) and provide a permanent solution. He was extremely patient explaining the problem & very efficient with installing the solution. Thanks Rob!
Robert was very knowledgeable on what he’s doing. Excellent company in Conyers!
Highly recommended. We’ve been using Peppers for years. They’re quick to respond, fairly priced, and do quality work.
We've had a reoccurring issue of leaking due to a backed up pipe. Generally if we had someone look at it they flush it out and quote a very high price to rerun the pipe to correct the reoccurring issue. When we contacted this company Thomas came out and flushed the system but also replaced the line for a very…
Fast, friendly, professional service! They were able to come same day.
Our A/C broke in the summer heat. Peppers answered and arrived the same day. The technician arrived on time and fixed our problem quickly. I appreciated the entire experience and will use Peppers again. Thanks!
They were able to come out on the same day and helped correct the issue even when it was a little out of scope. Thank you so much!
Great company. Very responsive. They came out within 3 hours and fixed my tenant’s AC very quickly. Good communication too
Absolutely fantastic service! Thomas the technician was amazing. I highly recommend this company for all your HVAC needs.
came earlier than originally stated,, worked quickly, very cordial and friendly. We felt like we got a good value for our money.
I have used Peppers at my business and home. Each time, they are quick to respond, arrive on time, and fix the problem. There is no "you need a new unit" each time they come. They give me options. I would highly recommend them to anyone that asks.
Great technician! Robert did an exceptional job and was very knowledgeable and informative. Unbelievably had my house cool again after only 50 minutes of calling peppers!
Very professional. Came out 5 times to diagnose and repair 2 separate units. Always on time, and very honest. Highly recommend
My technician Chris was wonderful, he was patient, professional, and knowledgeable! I knew I was going to have a good experience from Peppers Heating and Air the moment the lady who answered the phone said "hello". I will recommend them anytime!
Had a problem with the condenser not kicking in when AC was calling. Mike came out and tried to reset it but ended up having to change a circuit board. Excellent service and reasonably priced.
Mike was very nice and professional. We will call them again if we ever need their help in the future.
10 out of 10 recommend. From planning with Rodney, pricing with Christy, and working with James on the installs. The whole team was courteous, professional, and did exactly what they said they we're going to do. All around impressed.
Aaron Poe did a great job!
I have had nothing but positive experiences with Peppers over the last 20 years. They have done excellent work at my personal home, my mother's home, and my rental property. They are affordable and provide several financing options. Can't go wrong with Pepper's!
All, I found Pepper Heating and Air from someone's Nextdoor post. Before Pepper, I was with a local one , two person companies. Since I know Pepper, my fears of heating/HVAC/etc have lifted up. I plan to be their forever clients since then. They are trustworthy and stand behind their work. They don't give up until…
Don't know where to start. My heating and air went out downstairs. I was not prepared for this. But ended up calling Peppers and very grateful I did. Spoke with Christy, who is very kind, professional and understanding. She sent out a tech Aaron who was great. Confirmed that everything was a goner. Could not be…
I asked them if they worked on mini split units the technician they sent out didn't have a clue, I was charged for condensation line cleaning which was not the problem called Premier heating and air to fix a crack in the line Peppers wouldn't refund my money
Excellent. The entire company is kind, thoughtful and customer service oriented. Michael, our technician and his co-workers Kenny & Chris went above and beyond for us. Thank you!
I called first thing this morning and they were at my home before 3 pm. Michael was courteous and fast. I will happily use them any time for maintenance and repair. 10/10 recommend!
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 144 | $37–$295 |
| A/C system maintenance | 119 | $39–$393 |
| A/C system repair | 95 | $209–$793 |
| Heating system maintenance | 94 | $37–$251 |
| Repair HVAC | 72 | $224–$535 |
| Heating system repair | 57 | $161–$1.2k |
| Installation | 48 | $1.2k–$2.8k |
| Install AC | 48 | $1.5k–$3.2k |
