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Pepperwood Properties, LLC

Property management company · Wellford, SC · reviewed since 2019

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%86+59.5Reliability 31%67+20.6Craft & service penalty94−0.6Experts Score= 80Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#34 of 61 property management companiesPosition by Experts Score among all companies we track in this category. · better than 45%
4.9 ★★★★★ 23 Google reviews
96%five-star reviews
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2025latest review

Pepperwood Properties, LLC at a glance

Google reviewers rate Pepperwood Properties, LLC 4.9 out of 5 based on 23 reviews, highlighting consistent themes of responsive communication, efficient work order completion, and transparent fee structures. Tenants and property owners describe the management team as accessible and fair, noting that issues are resolved quickly and the online portal, while requiring some navigation, proves useful. No specific criticisms are evident in the provided excerpts, as all listed reviews are five-star ratings praising the overall service quality.

  • Google rating: 4.9 out of 5 from 23 reviews (96% five-star).
  • Reviews on this page: 23 Google reviews (12 with written comments).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: October 22, 2025.
  • Service: Property Management Company serving Wellford, South Carolina.

Data from Google, last updated October 31, 2026.

Score profile vs other property management companies

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and satisfaction; weakest: reliability.

Satisfaction86Reliability67Craft & service94Value–Momentum–Replies to reviews–Satisfaction: 86 (median 86)Reliability: 67 (median 74)Craft & service: 94 (median 96)
Pepperwood Properties, LLCProperty Management Companies median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pepperwood Properties, LLC: 86/100 on this factor. Category median: 86.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pepperwood Properties, LLC: 67/100 on this factor. Category median: 74.B
67
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pepperwood Properties, LLC: 94/100 on this factor. Category median: 96.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 90.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
–
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 84.–
–

Bar = this company · dark tick = category median.

Star ratings

23 Google reviews we collected

  • 5 stars2296%
  • 4 stars00%
  • 3 stars00%
  • 2 stars14%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 12 written reviews

  • Praise20100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Speed & response525%
  • Staff & attitude420%
  • Price & value315%
  • Would recommend315%
  • Quality & results210%
  • Communication210%
  • Honesty & trust15%

What customers talk about

We read 12 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “We never have an issue getting work orders completed and they’re usually very quick to handle everything.”
  • “Randy and everyone at Pepperwood Properties have always been very nice and welcoming (we were new to SC when we began renting two years ago).”
  • “Pepperwood properties, LLC has always been efficient, fair and accessible.”
  • “I would recommend them for renters and I dare say property owners as well.”
  • “It has been a great experience.”
  • “The communication is always open and problems are always taken of.”
  • “They were very transparent about all fees, they communicated effectively, and are genuinely nice people.”

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

JLocal Guide · 94 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great management. Nice property and they are reasonable. Older building at Bricklofts but lot of character

JennLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Randy and everyone at Pepperwood Properties have always been very nice and welcoming (we were new to SC when we began renting two years ago). We never have an issue getting work orders completed and they’re usually very quick to handle everything. I would recommend them for renters and I dare say property owners as…

MarcieLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

We have been clients of Pepperwood Properties for years and we are extremely happy with the services they offer. The communication is always open and problems are always taken of. I highly recommend them for your property management needs.

Zhanna5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

This place is great! It is very well managed, clean and safe! I would definitely recommend this place for rent.

Zoe8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Loved this management, can't wait until my lease ends and I can rent from them again. They were very transparent about all fees, they communicated effectively, and are genuinely nice people.

Lisa15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Pepperwood properties, LLC has always been efficient, fair and accessible. I'm very satisfied with the mgt. service and everything that entails. That goes for Randy and his staff as well. The online portal requires a little navigation but overall is very useful.

Customer reviews

4.9 ★★★★★ 23 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
J SLocal Guide · 94 reviewsTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great management. Nice property and they are reasonable. Older building at Bricklofts but lot of character

Jenn CresapLocal Guide · 15 reviewsTotal number of Google reviews Jenn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Randy and everyone at Pepperwood Properties have always been very nice and welcoming (we were new to SC when we began renting two years ago). We never have an issue getting work orders completed and they’re usually very quick to handle everything. I would recommend them for renters and I dare say property owners as well. Randy also lives in the community his company serves. So renting with them or using them as a property managers is supporting local businesses. <3

stephen neal4 reviewsTotal number of Google reviews stephen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great company the customer service is amazing

Marcie SharpLocal Guide · 20 reviewsTotal number of Google reviews Marcie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We have been clients of Pepperwood Properties for years and we are extremely happy with the services they offer. The communication is always open and problems are always taken of. I highly recommend them for your property management needs.

Tracy MartinLocal Guide · 64 reviewsTotal number of Google reviews Tracy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

More than accommodating. The rep was on time and very friendly

Zhanna Bivens5 reviewsTotal number of Google reviews Zhanna has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This place is great! It is very well managed, clean and safe! I would definitely recommend this place for rent.

Patrick BurgessLocal Guide · 10 reviewsTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great place to rent from. All problems fixed immediately!

Zoe Leavens8 reviewsTotal number of Google reviews Zoe has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Loved this management, can't wait until my lease ends and I can rent from them again. They were very transparent about all fees, they communicated effectively, and are genuinely nice people.

Annastasia5 reviewsTotal number of Google reviews Annastasia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Management is always ready to answer questions and help with anything

Lisa Friedlander15 reviewsTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Pepperwood properties, LLC has always been efficient, fair and accessible. I'm very satisfied with the mgt. service and everything that entails. That goes for Randy and his staff as well. The online portal requires a little navigation but overall is very useful.

Pepperwood Properties, LLC on Google Maps →

Business details