Analyzing 9,268,3429.3M ReviewsFor 26,37926.4K Experts

Experts Reviews · Company report
Perfect Service Plumbing and Drain Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%97+25.3Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Perfect Service Plumbing and Drain Cleaning

Portland, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #10Position by Experts Score among all companies we track in this category. of 154 plumbers · 5.0★ from 283 Google reviews

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Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Perfect Service Plumbing and Drain Cleaning is better than 99% of plumbers.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Perfect Service Plumbing and Drain Cleaning is better than 97% of plumbers.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Perfect Service Plumbing and Drain Cleaning is better than —% of plumbers.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Perfect Service Plumbing and Drain Cleaning is better than 100% of plumbers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Perfect Service Plumbing and Drain Cleaning is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Perfect Service Plumbing and Drain Cleaning is better than —% of plumbers.–
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Reviews for your job

Customers hired Perfect Service Plumbing and Drain Cleaning for 8 kinds of job.

Perfect Service Plumbing and Drain Cleaning for shower repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$239–$693
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Shower repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#50 / 104
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “Shower repair”

Larry9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very responsive and a great team to work with. Took charge of a difficult plumbing problem and brought it to resolution. I'll always use them going forward for my rental.

Plumbing leak detectionShower repair
Nick4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Perfect Service should be your first call if you need plumbing or sewer repairs! We can’t say enough good things. They are kind, honest, and hardworking. They care about the work they do and are easy to communicate with. Through the course of repairing our home, they offered us great recommendations and were patient…

Great priceToilet repairPlumbing leak detectionPlumbing pipe repair
Patti8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Technician listened closely to our concerns about the shower control knob. Discussed timing for need of replacement part. Evaluated pedestal sink installation of push drain stopper. Evaluation of hot water heater and pressure of front of house water spigot. Great, thorough evaluations and help. Thank you to Perfect Plumbing!!

Plumbing pipe repairShower repair
J.D.1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Exceptional service! My old house in Kerns neighborhood NE Portland had a basement shower that continually clogged, & sent a tech out right on time. He diagnosed what he thought was a bad pump, but called in their lead, Mike, to review it as it was complex & needed a deeper look. Mike came out, clearly explained…

Plumbing pipe repairShower repairSump pump installation
Danielle14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Perfect Plumbing provided an urgent repair to my shower fixture on a Sunday afternoon. Thoughtful and thorough in evaluation summary and repair. I have complete confidence in my future plumbing with Perfect Plumbing and will suggest you will feel the same.

Faucet repairShower repair
Nicole6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I highly endorse Mike and his exceptional team at Perfect Service! They were incredibly professional, skilled, and a true pleasure to work with. Mike tackled various plumbing issues for us, fixing leaks from our shower and sink faucet, as well as replacing cartridges and garbage disposals, including complex wall…

Plumbing leak detectionPlumbing pipe repairFaucet repair
Jessica2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

We had low expectations when we lost hot water and water pressure in our shower two days before Christmas. Mike responded quickly, came out ON Christmas Eve, and had it fixed so fast (and in the middle of having guests over for the holidays). Thank you so much for your professionalism and kindness!

Shower repair
Whitney5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had an issue with my shower that another plumber couldn’t figure out. The dudes at George Morlan had no clue either. But, they gave me Mike’s card and they were excellent. I live in Southeast Portland & Mike came over same day, fixed my emergency plumbing issue in about ten minutes, gave me a high five, and left…

Paid $1–100Great priceShower repair

Price

$184-61% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 76%Reasonable 22%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair34$322–$1.2k
Drain cleaning29$148–$502
Plumbing leak detection24$114–$633
Toilet repair23$209–$593
Plumbing leak repair21$264–$968
Faucet repair12$192–$593
Water heater installation10$1.2k–$2.5k
Shower repair8$239–$693

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