iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%99+25.8Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 43 dog walkersiPosition by Experts Score among all companies we track in this category. · better than 95%
5.0★★★★★235 Google reviews · 24 photos
99%five-star reviews
4.99★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Personal Pet & Home Care five stars based on 235 reviews, noting the owner responds to all feedback. Customers frequently praise punctual, professional service for dogs, cats, and exotic pets, highlighting flexible scheduling and short-notice availability. Recurring themes include detailed communication via app updates, daily photos, and assistance with mail and plant care. No common criticisms appear in the provided excerpts, as all reviews are positive.
Google rating: 5.0 out of 5 from 235 reviews (99% five-star).
Reviews on this page: 235 Google reviews (217 with written comments, 34 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 23, 2026.
Service: Dog Walker serving Addison, Texas.
Data from Google, last updated October 28, 2026.
Score profile vs other dog walkers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Personal Pet & Home CareDog Walkers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Personal Pet & Home Care: 99/100 on this factor. Category median: 93.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Personal Pet & Home Care: 99/100 on this factor. Category median: 85.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Personal Pet & Home Care: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Personal Pet & Home Care: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Personal Pet & Home Care: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 81.–
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Bar = this company · dark tick = category median.
Star ratings
235 Google reviews we collected
5.0of 5
5 stars23399%
4 stars21%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 217 written reviews
97%praise
Praise30697%
Complaints103%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3338%
Reasonable5259%
Overpriced00%
Not sure33%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend8427%
Staff & attitude6922%
Honesty & trust6220%
Quality & results4013%
Speed & response3210%
Communication279%
Price & value21%
What customers talk about
We read 217 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Highly recommend and so glad our babies (oops) I meant pups are in good hands.”
“Could not recommend them more and so excited to use them again in the future!”
“They sent regular updates including photos, which was a nice touch.”
“Highly recommend to anyone needing a reliable pet sitting service that cares”
“It was great experience from the meet&greet to actual visits.”
“I was in a bind and needed a dog walker for the next day going forward.”
“Everyone was friendly, professional, and communicative from the initial meet-and-greet through our trip.”
“Priced well, good value.”
People customers mention
Debbie37 reviews
Bethany19 reviews
Janice10 reviews
Summer6 reviews
Denise3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Personal Pet & Home Care for 7 kinds of job. Pick one to see what they paid and said.
VVietLocal Guide · 43 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
We were on vacation for a few days and had a hard time planning care for our piggies. Personal pet came to the rescue. It was great experience from the meet&greet to actual visits. We got photos and updates every days. Also got help with mail/package and plant watering.very responsive when i have questions. Will def…
DDianna8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
So accommodating and understanding. I was in a bind and needed a dog walker for the next day going forward. They immediately found a solution without hesitation. The staff have been very nice to work with. And they like my dogs!
Great priceDog walking
MM&L7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
They took excellent care of our senior dog while we were out on vacation. They sent regular updates including photos, which was a nice touch. Would definitely use their services again.
Not sureDog sitting (in-home)
AApril8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We had a great first experience with Personal Pet & Home Care! Everyone was friendly, professional, and communicative from the initial meet-and-greet through our trip. Our sitter, Bethany, did a great job caring for our two cats with very different personalities. She gave our social girl plenty of attention and…
Reasonable priceCat sitting (in-home)
DD15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Fantastic pet sitters! Nicest staff! My pets were so well cared for. They definitely are a team and so willing to help you. Highly recommend them.
AAnnie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Juniper loves her daily potty breaks. Everyone is very sweet to her and takes adorable pictures.
We were on vacation for a few days and had a hard time planning care for our piggies. Personal pet came to the rescue. It was great experience from the meet&greet to actual visits. We got photos and updates every days. Also got help with mail/package and plant watering.very responsive when i have questions. Will def reach out to them again when we need help in the future.
Response from the owner · 4 days ago
Hi Viet, we're really happy to hear that you felt at ease with our care for your piggies during your vacation. Glad the photos and updates kept you connected! We're always here to help with any questions or extras like mail and plant care. Looking forward to assisting you again whenever you need us.
D
Dianna MacDonald8 reviewsiTotal number of Google reviews Dianna has written across all businesses on Google Maps, not just this one.
So accommodating and understanding. I was in a bind and needed a dog walker for the next day going forward. They immediately found a solution without hesitation. The staff have been very nice to work with. And they like my dogs!
Price assessment: Great price
Services: Dog walking
Response from the owner · 3 weeks ago
Hi Dianna! We're so glad we could help out when you needed it. Our team loves spending time with your dogs, and it makes us happy to know you feel supported. Thanks for sharing your experience!
M
M&L Mullins7 reviewsiTotal number of Google reviews M&L has written across all businesses on Google Maps, not just this one.
They took excellent care of our senior dog while we were out on vacation. They sent regular updates including photos, which was a nice touch. Would definitely use their services again.
Price assessment: Not sure
Services: Dog sitting (in-home)
Response from the owner · a month ago
We're so glad to hear that our updates and care made you feel at ease while you were away! Your senior dog was a joy to look after. We look forward to helping in the future whenever you need us!
A
April Shen8 reviewsiTotal number of Google reviews April has written across all businesses on Google Maps, not just this one.
We had a great first experience with Personal Pet & Home Care! Everyone was friendly, professional, and communicative from the initial meet-and-greet through our trip. Our sitter, Bethany, did a great job caring for our two cats with very different personalities. She gave our social girl plenty of attention and playtime while respecting our shy boy’s space.
We received detailed updates and lots of photos after every visit, which gave us peace of mind while we were away. She also helped water our pumpkins! 😊 We came home to two happy cats and would definitely use them again.
Price assessment: Reasonable price
Services: Cat sitting (in-home)
Response from the owner · a month ago
Hi April! We're so glad to hear that Bethany made your first experience with us so positive. It sounds like she really connected with your cats and kept everything running smoothly at home. Those pumpkin-watering skills are a bonus! 😊 Thanks for sharing your experience, and we look forward to being there for you again.
D
D C15 reviewsiTotal number of Google reviews D has written across all businesses on Google Maps, not just this one.
Punctual & Professional. Highly recommend and so glad our babies (oops) I meant pups are in good hands.
Services: Other pet sitting (in-home), Dog sitting (in-home)
Response from the owner · 2 months ago
Thank you, Adeleine! We're thrilled to know you felt confident in our care for your pups and appreciated our punctuality and professionalism. Your recommendation means a lot to us!
J
Jana BerwaldLocal Guide · 27 reviewsiTotal number of Google reviews Jana has written across all businesses on Google Maps, not just this one.
Shouting from the roof tops for Personal Pet and Home Care!!!! They are amazing. Solid communication via the app and text messages. Never once had to worry on how Chief was looked after while we were away. From the moment we met at the home visit, I knew I had made the right choice. My sweet Chief just needs someone to spend time with him and I couldn't fathom him being in a loud kennel or "dog spa retreat". So happy that I got their card from Hollywood Feed. This added service has been beyond a blessing for myself and Chief!!!
Response from the owner · 2 months ago
🥹🥹🥹 thank you so much for you kind words Jana! We love your sweet gentle giant!!
K
Kim3 reviewsiTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
We’ve used Personal Pet & Home Care for years and highly recommend them! They’ve taken excellent care of our pets and plants. I can always log into their portal to see when they’ve visited and read their comments. We wouldn’t use anyone else.
Price assessment: Reasonable price
Services: Other pet sitting (in-home)
Response from the owner · 2 months ago
Hi Kim! We're so happy to hear that you've had such a great experience with us over the years. Knowing that you trust us with your pets and plants truly means a lot. Thank you for the kind words and for being part of our family!
D
Daryna Sotnikova9 reviewsiTotal number of Google reviews Daryna has written across all businesses on Google Maps, not just this one.
My favorite and most trusted pet care service. I used to be so afraid of leaving my cats with people I didn’t know. But the wonderful people who work here treat my cats as if they were their own. Leo and Alice always look forward to their visits, and that says everything!
Knowing they’re in such loving and caring hands gives me complete peace of mind whenever I have to be away from home. I couldn’t be more grateful for everything they do. Thank you for taking such amazing care of my little family♥️♥️♥️
Price assessment: Reasonable price
Services: Cat sitting (in-home)
Response from the owner · 3 months ago
Hi Daryna! We're really touched by your kind words and thrilled to know that Leo and Alice enjoy their visits so much. It's wonderful to hear that we could help ease your worries and provide peace of mind. Thank you for trusting us with your little family—we’re grateful for the opportunity to care for them! ♥️
