Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Personal Pet & Home Care logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%99+25.8Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Personal Pet & Home Care

Addison, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #3Position by Experts Score among all companies we track in this category. of 43 dog walkers · 5.0★ from 235 Google reviews

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Report card

Percentile vs other dog walkers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Personal Pet & Home Care is better than 99% of dog walkers.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Personal Pet & Home Care is better than 99% of dog walkers.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Personal Pet & Home Care is better than 100% of dog walkers.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Personal Pet & Home Care is better than 100% of dog walkers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Personal Pet & Home Care is better than 100% of dog walkers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Personal Pet & Home Care is better than —% of dog walkers.–
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Reviews for your job

Customers hired Personal Pet & Home Care for 7 kinds of job.

Personal Pet & Home Care for cat sitting (in-home)

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.26
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 98/100.How Job match is calculatedBuilt only from reviews Google tagged “Cat sitting (in-home)”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 9
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 26 Google reviews tagged “Cat sitting (in-home)” · showing 20

April8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We had a great first experience with Personal Pet & Home Care! Everyone was friendly, professional, and communicative from the initial meet-and-greet through our trip. Our sitter, Bethany, did a great job caring for our two cats with very different personalities. She gave our social girl plenty of attention and…

Customer photo from April's reviewCustomer photo from April's reviewCustomer photo from April's review
Reasonable priceCat sitting (in-home)
Daryna9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

My favorite and most trusted pet care service. I used to be so afraid of leaving my cats with people I didn’t know. But the wonderful people who work here treat my cats as if they were their own. Leo and Alice always look forward to their visits, and that says everything! Knowing they’re in such loving and caring…

Customer photo from Daryna's review
Reasonable priceCat sitting (in-home)
Meshell9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

I’ve always had a great experience with Personal Pet & Home Care. They cared for my cats like they were their own and they went above and beyond. I highly recommend them.

Great priceCat sitting (in-home)
cynthiaLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Kitties enjoy their visits. Don’t have to worry when I’m away.

Reasonable priceCat sitting (in-home)
Gayle7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Always use them to care for my 2 cat fur babies when I travel. Sometimes as long as 10 days. My girls are always happy and well cared for. Enjoy getting the daily written updates and pictures.

Reasonable priceCat sitting (in-home)
Lauren4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

We can't thank Debbie and her team enough for taking care of our fur babies when we are at work (dog walking) or out of town (dog sitting). The team always arrive on time and provides detailed updates that help us stay connected even when we aren't there ourselves. Daily photos are also provided, which is something…

Great priceDog walkingCat sitting (in-home)Dog sitting (in-home)+ Responsiveness+ Reliability+ Professionalism
Karen10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Great company to do business with - so reliable and trustworthy. In addition to caring for our pets, they brought in the mail and watered our potted plants.Overall wonderful experience!

Reasonable priceDog walkingCat sitting (in-home)Dog sitting (in-home)
Roberta7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Took care of my two cats for years. One of them became ill which required more frequent visits and medication.

Reasonable priceCat sitting (in-home)
Susan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We love Personal Pet and Home Care. They have cared for our pets for many years. They can handle everything from puppies to older animals with diet and medication needs. Very reliable and caring!

Reasonable priceCat sitting (in-home)Dog sitting (in-home)
MeiLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

I'm a new client of Personal Pet & Home Care and I'm so happy that I found them! Debbie and her team came to my house for a Meet & Greet and to go over things to care for my cat. Bethany was the one that came to my house during the scheduled visits. She did a fantastic job caring and giving Miles a ton of love! I…

Reasonable priceCat sitting (in-home)
Shelley7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

They have been taking care of my 3 cats for several months now when I travel, and it gives me such peace of mind! They really make it possible for me to leave when I need to. Booking online is super easy, too. They have an app where they send me messages and pictures of my cats each visit. I have them come twice a day. So dependable and kind to my animals!

Cat sitting (in-home)
Laura4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I previously used Personal Pet and Home Care for my senior cat and am now using them to assist my sister with the care of her dog while she recuperates from a fall. To a person, everyone on the staff is caring, flexible, and responsive to our needs. I cannot recommend them enough!

Reasonable priceCat sitting (in-home)Dog daycare
Nathalie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Debbie and Janice do a fantastic job! We trust them with our pets and our home! Highly recommend this petsitting service!

Great priceOther pet sitting (in-home)Cat sitting (in-home)
EllenLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We have depended on Personal Home and Pet Care for over 15 years. They care for our pets like they are their own and they accommodate our special needs and requests. They are dependable and provide a great detailed report after each visit.

Reasonable priceOther pet sitting (in-home)Cat sitting (in-home)Dog sitting (in-home)
Jennifer5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

My husband and I absolutely love using Personal Pet & Home Care! Debbie and her staff are very professional, great with animals, and always communicate to us after each visit. We have been using their services when we go out of town for about a year and a half. Highly recommend!

Reasonable priceCat sitting (in-home)
Sarah12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

We love the care our kitties get from Personal Pet & Home Care. Janice takes such excellent care of all three of them and is so patient with our persnickety kitty. She always sends detailed reports and photos (which I look forward to every day we’re away!). I trust all of them (but the kitties especially love Janice 😊). I highly recommend them!

Great priceCat sitting (in-home)
Kurtis2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Personal Pet & Home Care took very good care of our elderly cat while we were at a family reunion. Initially had an issue with the feeding times but they fixed it immediately. They gave us daily reports and pictures of our cat which made us feel much better about leaving him. We will definitely call them the next time we need a cat sitter.

Reasonable priceCat sitting (in-home)
Gary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Awesome pet and home care. We have peace of mind that they take good care of our 2 cats and miscellaneous house tasks while we are out of town. The daily updates from them are greatly appreciated. Priced well, good value.

Great priceCat sitting (in-home)
Lisa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I have used Personal Pet & Home Care for pet sitting for many years. They have always been very reliable and friendly. It’s great to have peace of mind that our pets are well cared for when we are away from home.

Great priceOther pet sitting (in-home)Cat sitting (in-home)Dog sitting (in-home)
sue4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Debbie and Personal Per Care has been great. Very reliable and pets loved her!

Reasonable priceOther pet sitting (in-home)Cat sitting (in-home)Dog sitting (in-home)

Show more cat sitting (in-home) reviews (6 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 59%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Other pet sitting (in-home)52—
Dog sitting (in-home)26—
Cat sitting (in-home)26—
Dog walking23—
Other pet boarding4—
Other pet daycare3—
Dog daycare2—

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