Health spa · Rolling Meadows, IL · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%78+49.6Reliability 28%64+18.1Replies to reviews 8%92+7.6Momentum penalty71−2.9Experts Score= 72Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 12 sauna installersiPosition by Experts Score among all companies we track in this category. · better than 27%
4.8★★★★★66 Google reviews · 17 photos
92%five-star reviews
4.57★last 12 monthsiAverage stars on reviews from the last 12 months only.
6.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers frequently praise the clean, spacious facilities and friendly, knowledgeable staff who explain sauna features effectively. Many customers appreciate the relaxing atmosphere, private suites with showers, and the ease of booking via the app. However, several low-rated reviews highlight significant issues with customer service, specifically citing difficulties with membership cancellations, unexpected billing charges, and a lack of resolution for maintenance problems like broken rooms.
Google rating: 4.8 out of 5 from 66 reviews (92% five-star).
Reviews on this page: 66 Google reviews (53 with written comments, 6 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: June 24, 2026.
Service: Sauna Installer serving Rolling Meadows, Illinois.
Data from Google, last updated October 28, 2026.
Score profile vs other sauna installers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and satisfaction; weakest: reliability.
Perspire Sauna StudioSauna Installers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Perspire Sauna Studio: 78/100 on this factor. Category median: 84.B
78
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Perspire Sauna Studio: 64/100 on this factor. Category median: 77.B
64
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 94.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Perspire Sauna Studio: 71/100 on this factor. Category median: 90.B
71
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Perspire Sauna Studio: 92/100 on this factor. Category median: 41.A
92
Bar = this company · dark tick = category median.
Star ratings
66 Google reviews we collected
4.8of 5
5 stars6192%
4 stars23%
3 stars00%
2 stars12%
1 star23%
Praise vs complaints
Phrases our text analysis found in 53 written reviews
92%praise
Praise4892%
Complaints48%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude2854%
Would recommend1121%
Quality & results48%
Communication48%
Price & value36%
Speed & response24%
What customers talk about
We read 53 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The ladies were kind, informative and helpful, my session was great, I will be returning”
“I’m an acupuncturist in Chicago and I recommend the infrared sauna to some of my patients.”
“Room 6 hasn’t been fixed and no one knows what they are doing , was a good customer and there is no customer service , will not return”
“Mallory and Britney were so welcoming for my first session and were thorough at explaining all the features and controls of the sauna.”
“omar and brittney were great showing me around and explaining not just the benefits but how to optimize”
“$20 intro worth every penny.”
“The staff goes above and beyond to make every visit warm, efficient, and enjoyable.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
WWILLIELocal Guide · 128 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
The ladies were kind, informative and helpful, my session was great, I will be returning
MmaiyaLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
The space is clean, and ladies at the front desk were pleasant. I will be back, having my own suite to relax in was nice.
AAdrian9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★
Room 6 hasn’t been fixed and no one knows what they are doing , was a good customer and there is no customer service , will not return
MMysteryLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★
I love it here. I just wish there were sno showers at this location. I also wish they had a parking lot. Those are the only reasons I have it 4 stars. Also cancencelling on the app a day before does sufficient. You will have to do a whole other month I love the infused hand towels.
LLauren3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
This is one of my favorite places. My body feels great after coming here and I love talking tooth associates.
TTammyLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
First time to Perpsire. It was super clean and available when I needed it. Local staff was friendly and helpful. Will go again.
The ladies were kind, informative and helpful, my session was great, I will be returning
Response from the owner · 4 months ago
Hi Willie, thank you for your wonderful review! We're thrilled to hear you enjoyed your session and that our team provided a kind and helpful experience. We appreciate your support and can't wait to see you again soon!
M
maiya nwaokaiLocal Guide · 26 reviewsiTotal number of Google reviews maiya has written across all businesses on Google Maps, not just this one.
The space is clean, and ladies at the front desk were pleasant. I will be back, having my own suite to relax in was nice.
Response from the owner · 5 months ago
Thank you, Maiya! We really appreciate you taking the time to share this. We’re glad you had a great visit, and we look forward to having you back soon!
L
Lamar Jackson5 reviewsiTotal number of Google reviews Lamar has written across all businesses on Google Maps, not just this one.
Room 6 hasn’t been fixed and no one knows what they are doing , was a good customer and there is no customer service , will not return
Response from the owner · 6 months ago
Hi Adrian, we are sorry to hear this was your impression. We take our service standards seriously and are reviewing the concerns you mentioned. If you would like to discuss your visit directly, please contact us at [email protected].
M
MysteryLocal Guide · 15 reviewsiTotal number of Google reviews Mystery has written across all businesses on Google Maps, not just this one.
I love it here. I just wish there were sno showers at this location. I also wish they had a parking lot. Those are the only reasons I have it 4 stars. Also cancencelling on the app a day before does sufficient. You will have to do a whole other month I love the infused hand towels.
Response from the owner · 7 months ago
Thank you for your review, Mystery! We truly appreciate your feedback and are glad to hear you love the studio and the infused hand towels. We also appreciate you sharing your thoughts on the snow showers and parking. Thank you again for your support and for being part of our community!
L
Lauren DePasquale3 reviewsiTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
This is one of my favorite places. My body feels great after coming here and I love talking tooth associates.
Response from the owner · 8 months ago
Thank you so much for the 5-star review, Lauren!
We’re really glad to hear you feel great after your sessions, that’s exactly what we want for you. And I love that you enjoy chatting with our associates too, they’ll appreciate hearing that! We look forward to seeing you again soon!
T
Tammy AlaLocal Guide · 23 reviewsiTotal number of Google reviews Tammy has written across all businesses on Google Maps, not just this one.
First time to Perpsire. It was super clean and available when I needed it. Local staff was friendly and helpful. Will go again.
Response from the owner · 8 months ago
Tammy, thank you for taking the time to share this! We take pride in keeping Perspire Lakeview spotless and guest-ready, and I’m glad the team took great care of you. Looking forward to your next visit!
J
JenLocal Guide · 13 reviewsiTotal number of Google reviews Jen has written across all businesses on Google Maps, not just this one.
Ive been coming to the Lakeview location for over a year after seeing an Instagram offer and thought I'd check it out. Everyone at the Lakeview location is fantastic! Ive never had a bad time and i look forward to my weekend sessions to relax and catch up on a show. Def worth the memembership to include the sauna rooms that include the private shower. My preferred streaming service, temp, and light preferences are always set up when i arrive. Filtered water station, towels, body wash, shampoo & conditioner are provided for you; just show up and enjoy!
Response from the owner · 9 months ago
Jen, thank you for the kind words and for being part of our Lakeview community for over a year! We love having you in on the weekends, and I’m glad the private shower suites and your preferences being set up ahead of time are making your sessions easy and relaxing. Can’t wait to welcome you back soon!
A
AprilLocal Guide · 10 reviewsiTotal number of Google reviews April has written across all businesses on Google Maps, not just this one.
I did the $20 trial. Decided on a monthly pass. They credited the $20 to the price of the unlimited monthly pass. So $179. One session is $60 so unlimited ( can only go once a day so not really unlimited) is worth it of you go once a week. I always find parking but I do have to pay the meter and sometimes meter is broken. Wish I knew the cold showers weren't available at this location. And wish I knew if you get a room with a shower your session is still only 40 minutes. I have problems getting the volume on the TV to work. Everyone is nice. It's always clean. I love the eucalyptus cold towels. I don't like how I had to put a card on file. I probably won't renew because it's hard for me to schedule due toy schedule not being very rigid.
Response from the owner · 9 months ago
April, thank you for the review and for taking the time to share this feedback!
We’re glad you enjoyed the clean studio, our team, and the eucalyptus cold towels, and we’ll use your notes to keep improving!
J
Jennifer Dubowsky L.A.c.9 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
I really enjoy going to the infrared sauna, especially in the Winter. I always sleep better after the sauna. I’m an acupuncturist in Chicago and I recommend the infrared sauna to some of my patients.
Response from the owner · 9 months ago
Jennifer, thank you for the 5-star review and for sharing this!
We love hearing that your IR sauna sessions help you sleep better, especially during the winter. Coming from an acupuncturist, your recommendation truly means a lot to our team. We look forward to seeing you again soon!
