Pest control service · Des Plaines, IL · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%100+69.2Reliability 31%98+30.2Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#5 of 63 cockroach controliPosition by Experts Score among all companies we track in this category. · better than 94%
5.0★★★★★94 Google reviews · 12 photos
100%five-star reviews
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Pest Arrest five stars based on 94 reviews, with the business replying to all feedback. Customers frequently cite punctuality, professional conduct, and effective treatment for issues like mice, ants, and bees. Recurring themes include clear communication, such as text updates before arrival, and knowledgeable technicians who provide detailed explanations. No common criticisms appear in the provided excerpts, as all listed reviews are positive.
Google rating: 5.0 out of 5 from 94 reviews (100% five-star).
Reviews on this page: 94 Google reviews (77 with written comments, 2 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: June 28, 2025.
Service: Cockroach Control serving Des Plaines, Illinois.
Data from Google, last updated October 25, 2026.
Star ratings
94 Google reviews we collected
5.0of 5
5 stars94100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 77 written reviews
100%praise
Praise161100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4125%
Speed & response3220%
Quality & results3119%
Would recommend2817%
Communication1610%
Price & value74%
Honesty & trust64%
What customers talk about
We read 77 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“It’s nice that they send texts before your service appointment that let you see where the driver is.”
“The pest arrest team was professional, efficient, and delivered exactly what was promised.”
“Excellent work - haven't had any issues with mice or bugs since treatment!”
“I would definitely recommend them to others and use their services again.”
“Communication throughout the process was clear and responsive.”
“Pest Arrest is reliable, affordable and gets the job done.”
“Highly recommended for anyone looking for reliable and professional pest control!”
People customers mention
Brian4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Annabelle1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Quick to respond. Excellent work - haven't had any issues with mice or bugs since treatment!
SabinaLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We've worked with Pest Arrest more than 1 year and they were great. Highly recommend!
Reasonable priceService not listed
Karen4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Pest Arrest has been a great company to work with. It’s nice that they send texts before your service appointment that let you see where the driver is. But most importantly, they’ve helped our home be free of mice!
Reina2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I been using pest arrest for sometime now and I am very pleased with their services. Every time I had a problem with pest and called pest arrest they come out and take care of the problem. I have referred them to friends and they have been very pleased. I highly recommend Pest Arrest.
MaryLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
The pest arrest team was professional, efficient, and delivered exactly what was promised. Communication throughout the process was clear and responsive. The quality of the work exceeded my expectations. I would definitely recommend them to others and use their services again. Pest Arrest is my life saver
PranavLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Amazing work and professional, this may repeat service from them. Michael is just amazing and helpful. Their products work
Hello Annabelle!
Thank you so much for taking the time to share your feedback. We’re so glad to hear that our team was responsive, and that the treatment has been effective. It’s always our goal to deliver lasting results and peace of mind. Thanks again!
All the best,
Pest Arrest
Sabina TagievaLocal Guide · 21 reviewsiTotal number of Google reviews Sabina has written across all businesses on Google Maps, not just this one.
We've worked with Pest Arrest more than 1 year and they were great. Highly recommend!
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a year ago
Hello Sabina!
Thank you for your loyalty and support over the years! We’re grateful for the opportunity to service you and appreciate your trust in our services. If there’s ever anything more we can do for you, please don’t hesitate to let us know! Thanks again!
All the best,
Pest Arrest
Karen Lee4 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Pest Arrest has been a great company to work with. It’s nice that they send texts before your service appointment that let you see where the driver is. But most importantly, they’ve helped our home be free of mice!
Response from the owner · a year ago
Hello Karen!
Thank you so much for sharing your feedback! We’re so glad to hear that our communication and professionalism has made a positive impact. We’re lucky to have everyone on our team and are always here to assist with any of your needs in the future! Thanks again!
All the best,
Pest Arrest
Reina Sosa2 reviewsiTotal number of Google reviews Reina has written across all businesses on Google Maps, not just this one.
I been using pest arrest for sometime now and I am very pleased with their services. Every time I had a problem with pest and called pest arrest they come out and take care of the problem. I have referred them to friends and they have been very pleased. I highly recommend Pest Arrest.
Response from the owner · a year ago
Hello Reina!
Thank you for your loyalty and support over the years! We’re grateful for the opportunity to service you and truly appreciate you referring your friends to us. If there’s ever anything more we can do for you, please don’t hesitate to let us know! Thanks again!
All the best,
Pest Arrest
Mary BlackLocal Guide · 24 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
The pest arrest team was professional, efficient, and delivered exactly what was promised. Communication throughout the process was clear and responsive. The quality of the work exceeded my expectations. I would definitely recommend them to others and use their services again. Pest Arrest is my life saver
Response from the owner · a year ago
Hello Mary!
Thank you so much for your amazing feedback! We’re thrilled to hear that our team delivered on every promise and exceeded your expectations. Clear communication and quality service are what we strive for, and it’s wonderful to know that made a difference for you. We’re honored to be your go-to pest control provider—and your lifesaver! We truly appreciate the recommendation and look forward to servicing you again in the future! Thanks again!
All the best,
Pest Arrest
Pranav PatelLocal Guide · 18 reviewsiTotal number of Google reviews Pranav has written across all businesses on Google Maps, not just this one.
Amazing work and professional, this may repeat service from them. Michael is just amazing and helpful. Their products work
Response from the owner · a year ago
Hello Pranav!
Thank you for your thoughtful review! We’re pleased to hear that you found our service professional and effective. We’re especially glad to know that our technician, Michael made a positive impression—he is a valued member of our team. We appreciate your confidence in our products and services, and we look forward to the opportunity to work with you again in the future! Thank you again!
All the best,
Pest Arrest
Jocelyne FloresLocal Guide · 25 reviewsiTotal number of Google reviews Jocelyne has written across all businesses on Google Maps, not just this one.
We've been using them for years—they're always on time, professional, and do an excellent job every visit. Always recommend!
Response from the owner · a year ago
Hello Jocelyne!
Thank you for your business and loyalty over the years! We’re grateful for the opportunity to assist you with all of your pest needs and appreciate your trust in our services. If there’s ever anything more we can do for you, please don’t hesitate to let us know! Thanks again!
All the best,
Pest Arrest
Direnc UyanikLocal Guide · 29 reviewsiTotal number of Google reviews Direnc has written across all businesses on Google Maps, not just this one.
Pest Arrest is probably one of the best pest control service in the area. They solved our carpenter ant issue permanently. Their team was friendly, fast, and, most importantly, always on time as promised. Respect people and time.
Highly recommended for anyone looking for reliable and professional pest control!
Response from the owner · a year ago
Hello Direnc!
Thank you for your kind review! We’re pleased we could address your carpenter ant issue promptly and provide the reassurance you needed. Your satisfaction is important to us, and we’re here to help with anything you may need moving forward. Please don’t hesitate to reach out if you have any questions! Thanks again!
All the best,
Pest Arrest
Sav Patel2 reviewsiTotal number of Google reviews Sav has written across all businesses on Google Maps, not just this one.
Hello Sav!
Thank you for your support and loyalty over the years! We’re grateful for the opportunity to service you and appreciate your trust in our services. If there’s ever anything more we can do for you, please don’t hesitate to let us know! Thanks again!
All the best,
Pest Arrest
Colleen CozziLocal Guide · 12 reviewsiTotal number of Google reviews Colleen has written across all businesses on Google Maps, not just this one.
I’ve been using Pest Arrest for the past year and I have been very happy with their service. Nick is the best and takes care of everything around and in my house! They are always on time and the communication is excellent! Thank you Pest Arrest!
Response from the owner · a year ago
Hello Colleen!
Thank you for sharing your experience! We’re delighted to hear that Nicholas provided such attentive and timely service. We take pride in having team members like him who truly care about addressing our customers’ concerns. If you need any further assistance, please don’t hesitate to reach out—we’re here to help! Thank you again!
All the best,
Pest Arrest
