Pest control service · Westminster, CO · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#19 of 109 flea exterminatorsiPosition by Experts Score among all companies we track in this category. · better than 83%
5.0★★★★★314 Google reviews · 18 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the company for punctual arrivals, friendly and professional technicians, and fair pricing for services addressing mice, wasps, and hornets. Many reviewers highlight the clear communication provided during assessments and the effectiveness of the treatments. One low-star review cited a lack of response to multiple phone calls over several weeks as a significant issue with customer service.
Google rating: 5.0 out of 5 from 314 reviews (99% five-star).
Reviews on this page: 314 Google reviews (306 with written comments).
Owner responses: the business replied to 84% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
This companyFlea Exterminators median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pest Arrest Pest Control - Boulder: 98/100 on this factor. Category median: 94.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pest Arrest Pest Control - Boulder: 98/100 on this factor. Category median: 92.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pest Arrest Pest Control - Boulder: 100/100 on this factor. Category median: 97.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pest Arrest Pest Control - Boulder: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pest Arrest Pest Control - Boulder: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pest Arrest Pest Control - Boulder: 100/100 on this factor. Category median: 95.A
100
Bar = this company · dark tick = category median.
Star ratings
314 Google reviews we collected
5.0of 5
5 stars31099%
4 stars31%
3 stars00%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 306 written reviews
100%praise
Praise599100%
Complaints10%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price00%
Reasonable7100%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude17129%
Speed & response12821%
Quality & results9516%
Would recommend7613%
Communication7513%
Price & value346%
Honesty & trust214%
What customers talk about
We read 306 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Their technicians are very respectful and smart about what they do.”
“The price for the service to take care of a yellow jacket nest under our patio slab was very reasonable and was treated same day.”
“AJ has been very professional and thorough in assessing our needs.”
“They were honest and I would highly recommend, pricing is very fair and they are knowledgeable.”
“They stand by their work and have great communication.”
“After looking at a variety of quotes, Pest Arrest was the most reasonable overall.”
“He gave an honest assessment to our pest problems that we had and explained the options and treatment.”
People customers mention
Caleb13 reviews
Joseph11 reviews
Michael10 reviews
Tommie6 reviews
Tommy4 reviews
Ethan3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Pest Arrest Pest Control - Boulder for 8 kinds of job. Pick one to see what they paid and said.
EErica3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Absolutely the best! I have a spa here in Boulder and making sure there’s no bugs or anything like is crucial to my business. I’ve tried other before but no one compares!!
Paid $200+Reasonable priceSpider exterminationGeneral pest inspectionBug & insect extermination
Absolutely the best! I have a spa here in Boulder and making sure there’s no bugs or anything like is crucial to my business. I’ve tried other before but no one compares!!
Price assessment: Reasonable price
Price: $200+
Services: Spider extermination, General pest inspection, Bug & insect extermination
Response from the owner · 2 months ago
Thank you so much for the review! We know how important it is to keep your business fully pest-free for your clients, and we're glad we've been able to deliver on that. We really appreciate you trusting us with your business!
E
E TLocal Guide · 37 reviewsiTotal number of Google reviews E has written across all businesses on Google Maps, not just this one.
UPDATED 08/14/2024
I was out of town for about 3 weeks, and came home to clear indication of mice in the house. Naturally, tore the house apart, sealed what I could on the inside, and cleaned it from stem to stern. I reached out to several providers immediately.
I got a quote from Joseph originally, and it was a breeze to get that taken care of at a convenient time. After looking at a variety of quotes, Pest Arrest was the most reasonable overall. I made the appointment and Michael came out to service the property. It was a breeze and no problems getting it squared away in under half an hour.
It’s 1/21/24, so we’ll see how it goes! I caught one mouse the week before Michael came out, but haven’t seen indications of any mice the entire time since initial detection. I’ll be sure to update in a few weeks!
UPDATE 08/14/2025
It’s been a while! No mice inside or out, and no evidence of mice inside. All great news as far as I’m concerned. I live by an open space, so mice are always a threat, but they have been going at the bait stations. Better the bait stations than the house itself! I’m pretty confident that between Pest Arrest and xeriscaping/hardscaping around the perimeter to ensure zero cover for rodents, I shouldn’t have future rodent issues.
I just wish they could also take care of the rabbits gnawing on my fruit trees. :(
Update 6/2/2026
Still rodent free! Pest Arrest!
Response from the owner · 2 years ago
Thank you for choosing Pest Arrest! We're pleased Joseph made the quote process easy and that Michael's service was efficient. We hope your mouse issue is resolved, and we look forward to your update. Feel free to reach out if you need anything else!
D
DopeCard3 reviewsiTotal number of Google reviews DopeCard has written across all businesses on Google Maps, not just this one.
These guys are true professionals. I work for an HOA and we have used them several times. They are well priced and do very good work. Their technicians are very respectful and smart about what they do. It’s always nice to do business with them. They stand by their work and have great communication. Well worth your time and money to use this company when you have a pest problem.
Response from the owner · 10 months ago
Thank you for your thoughtful review! We’re thrilled to hear that our team has consistently provided professional, respectful, and effective service for your HOA. We take pride in standing by our work and maintaining clear communication, and we appreciate your continued trust in Pest Arrest.
D
Daniel Sampognaro3 reviewsiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Our technician, AJ, was excellent. He was very professional and kind. He gave an honest assessment to our pest problems that we had and explained the options and treatment. The price for the service to take care of a yellow jacket nest under our patio slab was very reasonable and was treated same day.
Response from the owner · 11 months ago
We appreciate your feedback. We’re glad to hear that AJ provided a professional and thorough assessment, explained your options clearly, and addressed the yellow jacket nest promptly. We value your trust in Pest Arrest and are always here if you need assistance in the future.
A
Alyssa Broatch2 reviewsiTotal number of Google reviews Alyssa has written across all businesses on Google Maps, not just this one.
AJ was wonderful, took care of a big wasp nest on my property quickly and professionally. Wouldn’t hesitate to use these services again in the future thanks so much!!
Response from the owner · 11 months ago
Thank you for taking the time to share this. We’re glad to hear that AJ was able to take care of the wasp nest quickly and professionally. We appreciate your trust in our team and would be happy to help again whenever you need us in the future.
M
Marilyn Jones2 reviewsiTotal number of Google reviews Marilyn has written across all businesses on Google Maps, not just this one.
AJ has been very professional and thorough in assessing our needs. He is applying our initial treatment right now. We look forward to good results from this treatment, and to using the company for future treatments. We like supporting professional, honest and experienced locally owned companies.
Price assessment: Reasonable price
Services: Home inspection, Hornet & wasp extermination, Termite inspection, Spider extermination, Flea & mite extermination, General pest inspection
Response from the owner · a year ago
Thank you for your thoughtful review. We’re glad to hear AJ made a great first impression and took the time to thoroughly assess your needs. We truly value your support of local businesses and look forward to continuing to provide dependable service moving forward.
H
Hilda Ramos9 reviewsiTotal number of Google reviews Hilda has written across all businesses on Google Maps, not just this one.
Pest Arrest is affordable and gets the job done! They offer plans that allow you to keep your home free of unwanted pests for the long run. I haven’t seen a mice in my home in years! Thank you Pest Arrest!
Price assessment: Reasonable price
Services: Rodent extermination
Response from the owner · a year ago
Thank you for your review ! We're glad to hear our services have been effective and that you’ve found our plans to be a reliable solution. We appreciate your continued trust in Pest Arrest.
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Sandrine HeineLocal Guide · 16 reviewsiTotal number of Google reviews Sandrine has written across all businesses on Google Maps, not just this one.
I had mice In The garage and house. I called pet arrest. Tommy came , he was very friendly, took time to explain everything and started the mitigation right then. 24 hours later, they were gone. No mice anymore. Tony came back a couple weeks later to assess. I am beyond pleased and happy with their service. I highly recommend.
Price assessment: Reasonable price
Services: Rodent extermination
Response from the owner · a year ago
Thank you for the fantastic review! We're so glad Tommie was able to respond quickly, explain the process clearly, and resolve the issue so effectively. It's great to hear the mice are gone and you're happy with the service. We truly appreciate your recommendation!
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Sa DuLocal Guide · 36 reviewsiTotal number of Google reviews Sa has written across all businesses on Google Maps, not just this one.
Tommy was excellent. Very courteous and professional. Went over the options with us, answered our questions and sprayed as requested.
Price assessment: Reasonable price
Services: Hornet & wasp extermination
Response from the owner · a year ago
Thank you for the kind feedback! We're glad to hear Tommie was courteous, professional, and thorough in walking you through the options. We appreciate you choosing Pest Arrest!