Pest control service · Castle Rock, CO · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%93+54.6Reliability 26%93+24.3Value 15%100+15.2Craft & service penalty66−3.4Experts Score= 91Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#248 of 400 pest control servicesiPosition by Experts Score among all companies we track in this category. · better than 38%
4.9★★★★★51 Google reviews · 19 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Pest Arrest Pest Control - Castle Rock at a glance
Google reviewers rate Pest Arrest Pest Control in Castle Rock 4.9 out of 5 based on 51 reviews, with the owner responding to 71 percent of them. Customers frequently cite rapid scheduling, professional communication, and effective treatments for spiders, wasps, rodents, and ants. Recurring themes include fair pricing, thorough inspections, and staff who provide clear explanations without being pushy. No common criticisms appear in the provided excerpts, as all listed reviews are five stars.
Google rating: 4.9 out of 5 from 51 reviews (98% five-star).
Reviews on this page: 51 Google reviews (50 with written comments).
Owner responses: the business replied to 71% of reviews.
Most recent review: June 25, 2026.
Service: Pest Control Service serving Castle Rock, Colorado.
Data from Google, last updated November 2, 2026.
Score profile vs other pest control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
This companyPest Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pest Arrest Pest Control - Castle Rock: 93/100 on this factor. Category median: 94.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pest Arrest Pest Control - Castle Rock: 93/100 on this factor. Category median: 93.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pest Arrest Pest Control - Castle Rock: 66/100 on this factor. Category median: 96.B
66
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pest Arrest Pest Control - Castle Rock: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pest Arrest Pest Control - Castle Rock: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
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Bar = this company · dark tick = category median.
Star ratings
51 Google reviews we collected
4.9of 5
5 stars5098%
4 stars00%
3 stars00%
2 stars00%
1 star12%
Praise vs complaints
Phrases our text analysis found in 50 written reviews
99%praise
Praise8599%
Complaints11%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2833%
Speed & response2023%
Would recommend1517%
Quality & results1416%
Communication56%
Honesty & trust33%
Price & value11%
What customers talk about
We read 50 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Solved my problem quickly and professionally and we had some great conversation to boot.”
“Pest Arrest's fast response and quality service got rid of them in no time.”
“Great service very professional and family and pet friendly 😊 highly recommend!”
“Did a great job of servicing the entire facility, it was a big job at over 40,000 sqf.”
“He was very professional and explained what types of spiders we had and the treatment for them.”
“Well, on his return visit, he honestly said that he didn't see a need for the refill subscription at this time and I was glad to know that they truly…”
“I definitely felt it was a fair value.”
People customers mention
Brittany7 reviews
Ethan6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Pest Arrest Pest Control - Castle Rock for 7 kinds of job. Pick one to see what they paid and said.
nathan2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I just had Caleb over to spray my apartment for spiders and what an absolute pleasure he was! Solved my problem quickly and professionally and we had some great conversation to boot. I will continue to use this company in the future.
Jeff9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We had a BIT of a spider problem. Called Pest Arrest and it took no time at all for AJ to come out, assess the issues and treat. He was very professional and explained what types of spiders we had and the treatment for them. We highly recommend AJ and Pest Arrest!
Karen6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
AJ came out after I saw some yellow jackets around my house. He advised that the nest was in my neighbors yard. I appreciate his honesty and professionalism. Thanks!
Walter2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We’ve been using Pest Arrest for the past 3 years. They have always backed their work.
Last year we had an issue with spiders a few months after they treated our home. They were out right away without a charge.
I highly recommend them.
Ricky7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Did a great job of servicing the entire facility, it was a big job at over 40,000 sqf.
CraigLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Jackson was amazing ! Did a thorough job, was knowledgeable and very polite.
I would recommend Pest Arrest in a heartbeat.
Thank you..
I just had Caleb over to spray my apartment for spiders and what an absolute pleasure he was! Solved my problem quickly and professionally and we had some great conversation to boot. I will continue to use this company in the future.
Response from the owner · 2 months ago
Thank you for the great review! We're so glad Caleb solved your spider problem quickly and made it an enjoyable visit too. We look forward to helping you again in the future!"
Jeff L9 reviewsiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
We had a BIT of a spider problem. Called Pest Arrest and it took no time at all for AJ to come out, assess the issues and treat. He was very professional and explained what types of spiders we had and the treatment for them. We highly recommend AJ and Pest Arrest!
Response from the owner · 9 months ago
Thank you for the 5-star review. We’re glad we could help get the spider issue taken care of quickly. AJ will be happy to hear that you appreciated his professionalism and the thorough explanation of the spiders and treatment. We truly appreciate the recommendation and your trust in Pest Arrest.
Karen D.6 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
AJ came out after I saw some yellow jackets around my house. He advised that the nest was in my neighbors yard. I appreciate his honesty and professionalism. Thanks!
Response from the owner · 10 months ago
Thank you for your review! We’re glad to hear that AJ provided honest and professional service. We appreciate your feedback and are happy we could help with your yellow jacket concern.
Walter Austin R2 reviewsiTotal number of Google reviews Walter has written across all businesses on Google Maps, not just this one.
We’ve been using Pest Arrest for the past 3 years. They have always backed their work.
Last year we had an issue with spiders a few months after they treated our home. They were out right away without a charge.
I highly recommend them.
Response from the owner · a year ago
Thank you so much for your continued support over the past three years! We're proud to stand behind our work, and it's great to hear that our quick response made a difference when those spiders showed up. Your recommendation means a lot to us!
Ricky Romanin7 reviewsiTotal number of Google reviews Ricky has written across all businesses on Google Maps, not just this one.
We moved into a new construction backed by a large open space and, unsurprisingly, that also meant mice coming in for a warmer place to spend the winter as mid-autumn came around. I contacted Pest Arrest and Michael came over and explained their system and timeline. He made sure I understood that all of this would be low-pressure, sales-wise. I agreed to move forward and he inspected the home, set the bait and came back to check on things and seal entry points two weeks later. They do offer a refill subscription service but Michael did say that everything would only be recommended based on what he finds on the return visit. Well, on his return visit, he honestly said that he didn't see a need for the refill subscription at this time and I was glad to know that they truly only upsell when there's an identified reason to do so. Our house is now free of mice and I can't recommend Pest Arrest enough!
Response from the owner · 2 years ago
Thank you for sharing your experience! We're glad Michael provided thorough explanations and ensured a low-pressure approach. It's fantastic to hear that your home is now mouse-free. We appreciate your recommendation and are here for any future pest control needs.
Karen McBrideLocal Guide · 2 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Pest Arrest in Castle Rock worked wonders in eliminating all the roaches from my home.
Positive: Quality, Professionalism
Response from the owner · 2 years ago
We're delighted to hear that we eliminated the roaches from your home! Thank you for sharing your positive experience. If you need any further assistance in the future, please don't hesitate to reach out.
Ryan Carroll1 reviewiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Just want to shout out to the tech Jackson for going above and beyond for my rodent treatment. So happy to work with this company, very nice people!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Hornet & wasp extermination
Response from the owner · 2 years ago
Thank you for your kind words! We're thrilled to hear that Jackson provided exceptional service for your rodent treatment. If you need anything else, just let us know!
Marcus Davis1 reviewiTotal number of Google reviews Marcus has written across all businesses on Google Maps, not just this one.
They treated our house for a mite infestation. Michael thoroughly explained how the treatment worked, and made suggestions on what we could do to help keep the mites down like moving our wood pile to a location away from the side of the home etc. Very pleasant experience working with them.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: General pest inspection
Response from the owner · 2 years ago
We're pleased to hear about your positive experience! Michael provided thorough explanations and helpful suggestions during the treatment for your mite infestation. Thank you for choosing Pest Arrest!
