Analyzing 8,099,5418.1M ReviewsFor 22,93522.9K Experts

Experts Reviews · Company report
Pest Authority- Grand Haven logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%94+22.8Value 14%83+11.7Replies to reviews 7%100+7.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Pest Authority- Grand Haven

Grand Rapids, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #147Position by Experts Score among all companies we track in this category. of 256 pest control services · 4.9★ from 146 Google reviews

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Report card

Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pest Authority- Grand Haven is better than 91% of pest control services.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pest Authority- Grand Haven is better than 94% of pest control services.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pest Authority- Grand Haven is better than —% of pest control services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pest Authority- Grand Haven is better than 83% of pest control services.A
83
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pest Authority- Grand Haven is better than 100% of pest control services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pest Authority- Grand Haven is better than 100% of pest control services.A
100

Reviews for your job

Customers hired Pest Authority- Grand Haven for 8 kinds of job.

Pest Authority- Grand Haven for rodent extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$91–$323
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Rodent extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#186 / 221
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.89%

All 12 Google reviews tagged “Rodent extermination”

Mary6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Good communication, before & after the service call. Gave a thorough explanation of the results.

Paid $60–80Reasonable priceRodent extermination
Emily4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

When I discovered my home had a rodent problem I called the team at Mosquito and Pest Authority. They were able to send Jason out to do a thorough inspection of the home and tell us exactly what we were dealing with. They quickly had Nick come out the next business day to seal all entry points around the home along…

Paid $200+Reasonable priceRodent extermination
Doris4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★

Nicolaus has always done a great job when he’s been here. He would always come in and report on the outside traps. He didn’t do that this time or receive payment it was after 6 p. m so he very well could have been eager to get home. Never had any problems with him or James both has done wonderful jobs and been very considerate!

Paid $60–80Not sureRodent extermination
Chris2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Nick does an outstanding job!

Rodent exterminationSpider extermination
Margie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Jim was professional and efficient.

Paid $200+OverpricedRodent extermination
Deb5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Very responsive, thorough and knowledgable.

Paid $200+Reasonable priceRodent extermination
Shirley1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Perfect

Paid $200+Reasonable priceHome inspectionRodent extermination
BettyLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

If you need a good pest control, these are the guys to call. They're kind, they're courteous. They know Their stuff. They work around your schedule. They're very knowledgeable. They will explain everything to you that you had no idea about and Always on time and just an all around good compan.

Paid $100–120Great priceHome inspectionRodent exterminationGeneral pest inspection
Chris9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rating only, no written review.

Reasonable priceRodent extermination
keva10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rating only, no written review.

Paid $120–140Reasonable priceHome inspectionRodent extermination
Kim2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Rating only, no written review.

Paid $200+Reasonable priceRodent extermination
Richard1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Rating only, no written review.

Paid $120–140Not sureHome inspectionRodent exterminationGeneral pest inspection

Price

$170+43% vs typical pest control services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 12%Reasonable 76%Overpriced 1%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Mosquito extermination24$66–$106
Rodent extermination12$91–$323
Home inspection9$66–$173
Bug & insect extermination9$66–$146
Spider extermination7$73–$159
Ant extermination6$86–$246
Hornet & wasp extermination6$99–$282
Bat extermination4$246–$426

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