Pest control service · Grand Rapids, MI · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%95+23Value 14%95+13.4Replies to reviews 7%34+2.4Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#158 of 256 pest control servicesiPosition by Experts Score among all companies we track in this category. · better than 38%
4.9★★★★★938 Google reviews
96%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
47%reviews answered by the owner
$122typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the company's punctuality, professional communication, and effective treatments for insects, ants, and mosquitoes. Recurring themes highlight technicians who are courteous, thorough, and informative, often providing detailed reports or leaving clear notes when homeowners are absent. However, some lower-rated reviews cite dissatisfaction with unexpected billing for additional services, perceived lack of results relative to cost, and unresponsive communication regarding quotes or scheduling.
Google rating: 4.9 out of 5 from 938 reviews (96% five-star).
Reviews on this page: 938 Google reviews (778 with written comments, 6 with photos).
Owner responses: the business replied to 47% of reviews.
Most recent review: November 2, 2026.
Service: Pest Control Service serving Grand Rapids, Michigan.
Data from Google, last updated November 3, 2026.
Score profile vs other pest control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
Pest Badger Grand RapidsPest Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pest Badger Grand Rapids: 94/100 on this factor. Category median: 93.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pest Badger Grand Rapids: 95/100 on this factor. Category median: 92.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pest Badger Grand Rapids: 100/100 on this factor. Category median: 95.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pest Badger Grand Rapids: 95/100 on this factor. Category median: 100.A
95
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pest Badger Grand Rapids: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pest Badger Grand Rapids: 34/100 on this factor. Category median: 97.D
34
Bar = this company · dark tick = category median.
Star ratings
938 Google reviews we collected
4.9of 5
5 stars90496%
4 stars243%
3 stars30%
2 stars20%
1 star51%
Praise vs complaints
Phrases our text analysis found in 778 written reviews
99%praise
Praise1,20599%
Complaints81%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price9924%
Reasonable27766%
Overpriced72%
Not sure358%
$122+3% vs typical pest control services
Middle half of what 251 customers paid ($81–$153) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude43536%
Quality & results38532%
Speed & response15513%
Communication1119%
Would recommend948%
Honesty & trust171%
Price & value161%
What customers talk about
We read 778 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Kenny was so amazing and helpful, went above and beyond!”
“Shoutout to Aiden for a great service and looking forward to the team’s service throughout this year.”
“It was a horrible situation to be in, but Aiden and the rest of the team made it way easier to get through!”
“Joshua Janzen completed service timely and quietly, informed us completly of what he was going to do and of some more opportunities we will be doing i…”
“He drove slowly and carefully.”
“Professional, thorough, and explained everything he was doing.”
“Would definitely recommend him and Pest Badger to take care of your insect problems.”
“I would trust him to provide this service again any time.”
“Pest badger is a reasonably priced company doing very good work.”
“Ask for a quote on lawn dethatching.”
People customers mention
Aiden44 reviews
Janzen40 reviews
Ryan27 reviews
Sarres25 reviews
Kenny17 reviews
Dylan10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Pest Badger Grand Rapids for 8 kinds of job. Pick one to see what they paid and said.
BBobbi2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 hours ago★★★★★
Kenny was great. He asked what I wanted done and the en did it with pleasure. He even asked about my dog
Paid $160–180OverpricedHome inspectionSpider exterminationGeneral pest inspection
Ggctrekker3228 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★
I wasn't home when Kenny came, but he left clear info on what he did during visit.
RRandyLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
Kenny Janzen did our fall treatment today. As always with Pest Badger Service Techs he was courteous. He worked around other work being done and just took care of business. Thank You Kenny
Paid $40–60Great priceHornet & wasp extermination
RRich7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
Aiden Sarres did a fantastic job. Very courteous and respectful of our home. Would definitely recommend him and Pest Badger to take care of your insect problems.
KKen5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Best home service we have ever experienced. Techs are very professional, friendly and eager to address any issues I might have. Thank you got hiring such great employees
Paid $40–60Great priceHome inspectionHornet & wasp exterminationRodent extermination
WWendy2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★
Aiden Sarres Came out to my house today to check traps. Gave me a very detailed report which I really appreciate! Aiden is always kind and professional! I’m so grateful we signed up as the boxes are definitely doing there job!
Aiden Sarres your customer service Rocks!!! Your so kind Always and your full reports are the best!!
Thank you!
Wendy C
Kenny was so amazing and helpful, went above and beyond!!!!
Price assessment: Reasonable price
Price: $180–200
Pest type: Other
Response from the owner · 2 months ago
Thank you for your wonderful review of Pest Badger! We’re thrilled to hear that Joshua provided you with exceptional service and went above and beyond to assist you. Our team strives to create memorable experiences, and your kind words are truly appreciated. If you ever have any further needs or questions, please don’t hesitate to reach out to us directly. We look forward to serving you again in the future!
B
Bobbi Slusser2 reviewsiTotal number of Google reviews Bobbi has written across all businesses on Google Maps, not just this one.
I wasn't home when Kenny came, but he left clear info on what he did during visit.
Price assessment: Reasonable price
Price: $140–160
Services: Spider extermination, Cockroach extermination, Ant extermination
Pest type: Ants, Cockroaches, Spiders, Other
Response from the owner · 11 months ago
Thank you for your kind review of Pest Badger! We truly appreciate your feedback and are thrilled to hear that you found our service informative and helpful. Your satisfaction is our top priority, and we are always here to provide any additional assistance you may need. If you have any further questions or would like to discuss your experience with us in more detail, please feel free to reach out. We look forward to serving you again in the future!
R
Randy ZuiderveenLocal Guide · 20 reviewsiTotal number of Google reviews Randy has written across all businesses on Google Maps, not just this one.
Kenny Janzen did our fall treatment today. As always with Pest Badger Service Techs he was courteous. He worked around other work being done and just took care of business. Thank You Kenny
Price assessment: Great price
Price: $40–60
Services: Hornet & wasp extermination
Pest type: Ants, Rodents, Spiders
Response from the owner · 3 months ago
Thank you for your wonderful review of Pest Badger! We truly appreciate your kind words about Josh and are thrilled to hear that he has effectively addressed your concerns and questions. It’s our goal to provide not just quality pest control services but also exceptional customer service. Your feedback motivates us to continue striving for excellence in all we do. If you have any further questions or need assistance, please feel free to reach out to us directly. We look forward to serving you again in the future!
G
glenn nevelle2 reviewsiTotal number of Google reviews glenn has written across all businesses on Google Maps, not just this one.
Thank you for your wonderful feedback about Pest Badger! We're thrilled to hear that you had a positive experience and found our team enjoyable to work with. Your satisfaction means a lot to us. Should you have any further questions or need assistance in the future, please don't hesitate to reach out to us directly. We look forward to serving you again soon!
R
Rich Thepipe7 reviewsiTotal number of Google reviews Rich has written across all businesses on Google Maps, not just this one.
Aiden Sarres did a fantastic job. Very courteous and respectful of our home. Would definitely recommend him and Pest Badger to take care of your insect problems.
Price assessment: Great price
Price: $120–140
Services: Home inspection, Bug & insect extermination
Pest type: Ants, Termites, Cockroaches, Spiders, Bed bugs, Other
Response from the owner · a year ago
Thank you for your wonderful feedback about Aiden Sarres and Pest Badger! We are thrilled to hear that he provided courteous and respectful service in your home. We take pride in our team's professionalism and commitment to resolving insect problems effectively. Your recommendation means a lot to us, and we appreciate your trust in our services. If you ever have further inquiries or need assistance in the future, please feel free to reach out to us directly. We look forward to serving you again!
B
Bryan Mason12 reviewsiTotal number of Google reviews Bryan has written across all businesses on Google Maps, not just this one.
Anyone looking for a company is truly understands their customer base, look no further than the Turf Badger team. Shoutout to Aiden for a great service and looking forward to the team’s service throughout this year.
D
Dave Draayer3 reviewsiTotal number of Google reviews Dave has written across all businesses on Google Maps, not just this one.
Aiden and his team are ALWAYS the most friendly and knowledgeable people each time they service our home. He always greets me by my first name and goes out of his way to make sure we are taken care of. If you want exceptional services start here
Price assessment: Great price
Services: Weed control, Bug & insect extermination, Lawn pest control
Response from the owner · 4 days ago
Thank you so much for your wonderful review of Pest Badger! We truly appreciate your kind words about Aiden and our team's friendly and knowledgeable service. It's fantastic to hear that Aiden's personal touch, like greeting you by name, has made such a positive impression. We strive to ensure that every visit exceeds your expectations, and your feedback inspires us to keep delivering exceptional services. If you have any further suggestions or need assistance in the future, please feel free to reach out directly. We look forward to serving you again!
D
Douglas WilleminLocal Guide · 53 reviewsiTotal number of Google reviews Douglas has written across all businesses on Google Maps, not just this one.
Kenny Jantzen was my technician . He did a great job and was very thorough.
Price assessment: Reasonable price
Price: $140–160
Services: Bug & insect extermination, Lawn pest control, Service not listed
Pest type: Other
Response from the owner · a year ago
Thank you, Kenneth, for your wonderful review of Pest Badger! We are thrilled to hear that Kenneth Jantzen provided you with thorough and accommodating service that met your expectations. Our team strives to ensure every customer has a positive experience, and your feedback is invaluable in motivating us. If you have any questions or need assistance in the future, please don’t hesitate to reach out to us directly. We look forward to serving you again and appreciate your continued trust in Pest Badger!
D
Donna KnowltonLocal Guide · 16 reviewsiTotal number of Google reviews Donna has written across all businesses on Google Maps, not just this one.
Thank you for your kind words about Pest Badger! We truly appreciate your feedback and are thrilled to hear that you feel we always do a perfect job. Our team is dedicated to providing excellent service, and it’s rewarding to know that our efforts have made a positive impact. If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
