Pest control service · Baltimore, MD · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#33 of 53 rodent controliPosition by Experts Score among all companies we track in this category. · better than 38%
4.9★★★★★737 Google reviews · 24 photos
93%five-star reviews
4.85★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
95%reviews answered by the owner
$170typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google rating: 4.9 out of 5 from 737 reviews (93% five-star).
Reviews on this page: 737 Google reviews (547 with written comments, 5 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: October 22, 2026.
Service: Rodent Control serving Baltimore, Maryland.
Data from Google, last updated October 27, 2026.
Score profile vs other rodent control
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Pest CzarRodent Control median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pest Czar: 87/100 on this factor. Category median: 94.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pest Czar: 82/100 on this factor. Category median: 92.A
82
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pest Czar: 94/100 on this factor. Category median: 98.A
94
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pest Czar: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pest Czar: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pest Czar: 100/100 on this factor. Category median: 98.A
100
Bar = this company · dark tick = category median.
Star ratings
737 Google reviews we collected
4.9of 5
5 stars68893%
4 stars294%
3 stars10%
2 stars91%
1 star101%
Praise vs complaints
Phrases our text analysis found in 547 written reviews
99%praise
Praise1,02999%
Complaints131%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price2427%
Reasonable5563%
Overpriced33%
Not sure67%
$170+53% vs typical rodent control
Middle half of what 56 customers paid ($90–$282) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude32331%
Speed & response22421%
Quality & results18117%
Would recommend11811%
Communication939%
Price & value687%
Honesty & trust353%
What customers talk about
We read 547 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The tech is friendly and helpful and I have had zero mice since they started here.”
“Wanted to use this company but their customer Service Representatives are extremely rude and can't answer simple questions.”
“We had very angry yellow jackets and Matt took care of them quickly and efficiently!”
“I have been a customer for several years and have found Pest Czar to be an outstanding company that provides great service.”
“Fast forward a couple weeks later and I have the most awful smell in my house.”
“I highly recommend this company to all who need pest and rodent control”
“If you don't live right in towson, I highly do not recommend this company because apparently they only have technicians in Laurel like once a month wh…”
“Technician was able to answer the question I ask him and explained what is going on.”
“This company is very professional, courteous and affordable.”
“However if we needed him back it cost nothing.”
“He’s the kind of person you trust to get the job done right every time.”
“…w I'm locked into an annual contract with a company that I feel like scammed me in a way by stating that if the problem is not resolved they will come…”
People customers mention
Ryan36 reviews
Tim19 reviews
Jennifer15 reviews
Matt13 reviews
Dilling10 reviews
Joe9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Pest Czar for 8 kinds of job. Pick one to see what they paid and said.
Trisha3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
We had very angry yellow jackets and Matt took care of them quickly and efficiently!
Paid $200+Hornet & wasp extermination
LynetteLocal Guide · 236 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
This company is very professional, courteous and affordable. They do a great job keeping my home pest free. Thank you Pest Czar!
Paid $200+Reasonable price
ElleLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Very responsive. If we need an extra service, it’s scheduled right away. The techs are nice and know their stuff. May cost a bit more than the other guys, but the company we used before went downhill and the service was mediocre. You get what you pay for, and Pest Czar is a quality local company.
Paid $40–60Reasonable priceRodent exterminationGeneral pest inspectionAnt extermination
TrevaLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
I love this company! Technicians & customer service representatives are all kind, respectful, and patient! I am truly treated like I am family. My calls are always returned promptly & all my issues dealt with swifly! Very pleased!
August 2023:
I am still a very satisfied customer after several years with no…
Zorina1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Technician was able to answer the question I ask him and explained what is going on..He is very good.
Paid $80–100Reasonable price
Janice5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
The Tech .Introduces himself and who he is representing
Began his work in each room.and ,completed it
Very well done. No photo given at this time.
Paid $40–60Not sureRodent exterminationGeneral pest inspectionCockroach extermination
Pest Czar is super great, they're head and shoulders above the exterminators I had previously. The tech is friendly and helpful and I have had zero mice since they started here. That's quite a feat!!
Price assessment: Great price
Services: Rodent extermination
Pest type: Rodents
Response from the owner · 5 days ago
Hello Sophie, thanks so much for your review and kind words! We are very glad you are satisfied. Get in touch whenever you need something! - Erika, Owner
Lynette SewellLocal Guide · 236 reviewsiTotal number of Google reviews Lynette has written across all businesses on Google Maps, not just this one.
Very responsive. If we need an extra service, it’s scheduled right away. The techs are nice and know their stuff. May cost a bit more than the other guys, but the company we used before went downhill and the service was mediocre. You get what you pay for, and Pest Czar is a quality local company.
Price assessment: Reasonable price
Price: $40–60
Services: Rodent extermination, General pest inspection, Ant extermination
Pest type: Ants, Rodents
Response from the owner · 5 days ago
Thanks so much, Elle, for the review and feedback! We are glad everything is going well, we love to hear it! Let us know whenever you need anything. - Erika, Owner
Treva ShieldsLocal Guide · 13 reviewsiTotal number of Google reviews Treva has written across all businesses on Google Maps, not just this one.
I love this company! Technicians & customer service representatives are all kind, respectful, and patient! I am truly treated like I am family. My calls are always returned promptly & all my issues dealt with swifly! Very pleased!
August 2023:
I am still a very satisfied customer after several years with no complaints! This company works around my busy schedule. Our technician, Matt, is wonderful!
November 2023:
I appreciate this company very much! Johnathan went above and beyond the call of duty! He was here to inspect our 6 termite baits. We found all but one! He dug around our azalea bushes & found it! I was very impressed! So glad he found it because it was the only bait with termite activity! Thanks, Johnathan! Thanks, Pest Czar!
Good morning Mrs. Treva, we appreciate you taking the time to do a review, we are so happy to hear how happy you are with our services, always a pleasure speaking with you! Jennifer-Office Manager
Tomas Carlo10 reviewsiTotal number of Google reviews Tomas has written across all businesses on Google Maps, not just this one.
Technician was able to answer the question I ask him and explained what is going on..He is very good.
Price assessment: Reasonable price
Price: $80–100
Pest type: Cockroaches
Response from the owner · a month ago
Thanks so much for your review, Zorina, we are happy you had a good experience! We strive to have good communication here! Have a great day - Erika, Owner
Janice Maxwell5 reviewsiTotal number of Google reviews Janice has written across all businesses on Google Maps, not just this one.
