BED BUG EXTERMINATORS · METHUEN, MA
Pest-End logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%5+1.8Reliability 15%2+0.3Craft & service 20%80+16Value 10%36+3.6Momentum 8%2+0.2Track record 7%71+5Accountability 5%26+1.3Experts Score= 28Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.28SCORE

Pest-End

Better than 7% of bed bug exterminators · #27 of 29

4.7★304 Google reviewsGoogle star rating as shown on Google Maps.
3.00★last 12 monthsAverage stars on reviews from the last 12 months only.
25%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
50%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Pest-End for ant extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.35
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.60
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$48–$189
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 47/100.How Job match is calculatedBuilt only from reviews Google tagged “Ant extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#22 / 24

All 35 Google reviews tagged “Ant extermination”

★★★★★ Liz · 3 years ago

I called pest end because for years I’ve had an ongoing ant issue. The black ones that don’t go away. Pest end is the third company in 3 years I’ve called. John Desisto was very professional and told me all my options. As I was skeptical because of past experiences and the amount of activity, I opted for just one…

Ant extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Eve · 3 years ago

Eddie was great very informative!!

Ant extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Sheryl · 3 years ago

Service person was friendly and professional

Ant exterminationGeneral pest inspectionRodent extermination+ Professionalism
★★★★★ Melissa · 4 years ago

We are very happy with the services we have received from Pest End. They have been very responsive and quick to come whenever we have called for service. Tyler is fantastic. He is thorough and asks questions as well as answers questions we have. He never makes us feel like he’s in a rush. He represents Pest End as…

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
★ Mary · 5 years ago

This is our third year with an annual contract. Until this year, Pest-End has been responsive to their contractual obligations. Recently, their responsiveness has been poor. This year, no one answers the phone during business hours when we call. Last week we called the 800 number and asked for a home visit. We…

Ant exterminationRodent exterminationSpider extermination− Responsiveness− Punctuality
★★★★★ Jane · 5 years ago

Jeff was very responsive and great in getting my job on the schedule. The gentleman who did the work, set the traps, and gel the house and more was on time and thorough. He insure me that all is safe for the dog.

Ant exterminationRodent extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Jen · 5 years ago

Harry was very professional, knowledgeable and thorough. Highly recommend.

Ant exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
★★★★ Diane · 5 years ago

Harry was very though explaining how bugs get into your home. Would highly recommend Harry and Pest end

Ant exterminationHornet & wasp extermination+ Professionalism
★★★★★ Carly · 5 years ago

Harry and Sean from Pest End are amazing! Highly recommend this company for anyone in the area. We had a very poor experience with a larger pest company, and switching to the local family-owned Pest End was the best decision we made. Competitive prices, for quality work. We moved into a new home that had been vacant…

Ant exterminationBee exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Jenna · 5 years ago

Absolutely love Pest End! I have been using them for 2 years to take care of my mosquito and tick spraying and we have yet to find a tick on any of my pets or children (we live in a wooded area)! I recently decided to give them a call about an ant situation and they recommended their home protection plan which was…

Ant exterminationBee exterminationHornet & wasp extermination+ Quality+ Professionalism
★★★★★ Jean · 5 years ago

We have been using this service for years and we will never change mainly because if we call with a specific problem they are very responsive and will send someone out to take care of it right away. Their service staff is top notch, very respectful of our property, polite and knowledgeable….what more could you ask…

Ant exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Peter · 5 years ago

The service tech was professional and explained what he was doing. We had some ants that were showing up in a couple rooms. He put down a gel and now they're gone. They disappeared within a week. Extremely pleased.

Ant extermination+ Professionalism
★★★★★ Deb · 5 years ago

Eddie is OUTSTANDING!!

Ant exterminationGeneral pest inspectionTermite extermination+ Responsiveness+ Quality+ Professionalism
★★★★★ Bobbi · 5 years ago

We are newer clients of Pest-End Inc. (methuan location) and have been happy with their services thus far. They have been very responsive, are reasonable and took care care of our mice issue quickly. We also signed up for their maintenance program and had our first spring treatment. Eddie was very friendly and…

Ant exterminationGeneral pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ John · 5 years ago

Excellent service at a reasonable price.

Ant exterminationGeneral pest inspectionRodent extermination+ Value
★★★★★ Laura · 5 years ago

Excellent service! Eradicated all my problems and concerns!!!

Ant exterminationBee exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Nancy · 5 years ago

Eddie performed a scheduled inspection. He was friendly, knowledgeable, professional, and extremely thorough. We are very satisfied customers.

Ant exterminationGeneral pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Liana · 5 years ago

Very happy with out service! Everyone we came in contact with was very kind, and the service was exceptional! Definitely recommend

Ant extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Eva · 5 years ago

I have an annual contract with Pest-End and they come every spring and fall like clockwork. A technician came out yesterday to do the spring preventative work and they noticed that there were carpenter ants on and around by back stairs and porch. The technician thoroughly sprayed the area and told me if I saw any…

Ant extermination
★★★★★ Diane · 5 years ago

We heard mice in our kitchen last night, so I called pestend first thing this morning and they had someone out here within a few hours! Eddie was extremely helpful and went around every inch of our house to see where they could be coming in. He put out traps and bait and said they will be out again in a couple weeks…

Ant exterminationGeneral pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Adrienne · 5 years ago

Eddie was amazing! Punctual, respectful, and extremely knowledgeable . Highly recommend!

Ant exterminationBee exterminationRodent extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Joe · 6 years ago

I've been a customer of theirs with two of their preventive service plans since 2018, and any time I've called or emailed about anything they have always been friendly and informative, and very helpful overall. The same can be said about the techs who have come to the house to monitor the termite and rodent bait…

Ant exterminationGeneral pest inspectionRodent extermination+ Responsiveness+ Professionalism
★★★★★ Andrea · Edited 6 years ago

Mike and Brandon were great! They were beyond accommodating to my schedule (same day service) and took care of the issue! No more ants 🙌🏼

Ant extermination
★★★★★ Deborah · 4 years ago

Rating only, no written review.

Ant extermination+ Responsiveness+ Punctuality+ Quality
★★★★ Kath · 5 years ago

Rating only, no written review.

Ant exterminationRodent exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Family · 5 years ago

Rating only, no written review.

Ant exterminationCockroach exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
★ Inaam · 5 years ago

Rating only, no written review.

Ant exterminationBee exterminationHornet & wasp extermination− Quality− Professionalism
★★★★★ Angelo · 5 years ago

Rating only, no written review.

Ant exterminationRodent exterminationSpider extermination+ Punctuality+ Quality+ Professionalism
★★★★★ Alex · 5 years ago

Rating only, no written review.

Ant exterminationCockroach exterminationRodent extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Neal · 5 years ago

Rating only, no written review.

Ant exterminationRodent exterminationTermite inspection+ Responsiveness+ Professionalism+ Value
★★★★★ Sue · 5 years ago

Rating only, no written review.

Ant exterminationRodent exterminationTermite extermination+ Punctuality+ Quality+ Professionalism
★★★★★ Neal · 5 years ago

Rating only, no written review.

Ant extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Maureen · 5 years ago

Rating only, no written review.

Ant exterminationGeneral pest inspectionRodent extermination
★★★★★ john · 5 years ago

Rating only, no written review.

Ant exterminationBed bug exterminationFlea & mite extermination+ Punctuality+ Quality+ Professionalism
★ William · 6 years ago

Rating only, no written review.

Ant exterminationBee exterminationGeneral pest inspection− Quality− Value

vs category

Blue = Pest-End, grey = bed bug exterminators average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

1.01.52.02.53.03.54.04.55.02024-Q1: 4.62★ (13 reviews)2024-Q2: 5.00★ (3 reviews)2024-Q3: 4.20★ (5 reviews)2024-Q4: 5.00★ (2 reviews)2025-Q1: 3.00★ (2 reviews)2025-Q2: 4.67★ (3 reviews)2025-Q3: 5.00★ (3 reviews)2025-Q4: 3.00★ (2 reviews)2026-Q1: 1.00★ (1 reviews)2026-Q2: 5.00★ (1 reviews)2026-Q3: 5.00★ (1 reviews)2026-Q4: 1.00★ (1 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

Not enough reviews with a price yet.

Great price 50%Reasonable 50%Overpriced 0%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%5+1.8Reliability 15%2+0.3Craft & service 20%80+16Value 10%36+3.6Momentum 8%2+0.2Track record 7%71+5Accountability 5%26+1.3Experts Score= 28Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
5
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
2
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
80
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
36
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
2
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
71
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
26

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+124 / −5
Professionalism
+156 / −4
Responsiveness
+115 / −2
Punctuality
+113 / −1
Value
+98 / −4

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