BED BUG EXTERMINATORS · METHUEN, MA
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%5+1.8Reliability 15%2+0.3Craft & service 20%80+16Value 10%36+3.6Momentum 8%2+0.2Track record 7%71+5Accountability 5%26+1.3Experts Score= 28Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.28SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%5+1.8Reliability 15%2+0.3Craft & service 20%80+16Value 10%36+3.6Momentum 8%2+0.2Track record 7%71+5Accountability 5%26+1.3Experts Score= 28Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.28SCOREPest-End
Better than 7% of bed bug exterminators · #27 of 29
4.7★304 Google reviewsGoogle star rating as shown on Google Maps.
3.00★last 12 monthsAverage stars on reviews from the last 12 months only.
25%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
50%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
Pest-End for bat extermination
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
All 2 Google reviews tagged “Bat extermination”
Lee1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Had a few pest issues and Justin Bonenfant was great! He was very responsive, knowledgeable, professional and great to deal with. Steve and Chris came to my house to get the job done and they were professional, knowledgeable and great to deal with as well. They even noticed a bee problem that they fixed before leaving. So far no critter noises!!
Bat exterminationBee extermination+ Responsiveness+ Professionalism
Linda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Pest End extremely responsive, knowledgeable, courteous, efficient. Technicians patient with answering many questions. Highly recommend.
Bat exterminationHome inspectionGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
vs category
Blue = Pest-End, grey = bed bug exterminators average
Rating over time
Price
Not enough reviews with a price yet.
Great price 50%Reasonable 50%Overpriced 0%Not sure 0%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%5+1.8Reliability 15%2+0.3Craft & service 20%80+16Value 10%36+3.6Momentum 8%2+0.2Track record 7%71+5Accountability 5%26+1.3Experts Score= 28Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
5
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
2
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
80
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
36
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
2
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
71
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
26
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+124 / −5
Professionalism
+156 / −4
Responsiveness
+115 / −2
Punctuality
+113 / −1
Value
+98 / −4
