BED BUG EXTERMINATORS · METHUEN, MA
Pest-End logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%5+1.8Reliability 15%2+0.3Craft & service 20%80+16Value 10%36+3.6Momentum 8%2+0.2Track record 7%71+5Accountability 5%26+1.3Experts Score= 28Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.28SCORE

Pest-End

Better than 7% of bed bug exterminators · #27 of 29

4.7★304 Google reviewsGoogle star rating as shown on Google Maps.
3.00★last 12 monthsAverage stars on reviews from the last 12 months only.
25%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
50%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Pest-End for cockroach extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$58–$188
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 65/100.How Job match is calculatedBuilt only from reviews Google tagged “Cockroach extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#16 / 20

All 9 Google reviews tagged “Cockroach extermination”

★★★★★ chrissy · 3 years ago

Eddie & scott. Great work

Cockroach extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Melissa · 4 years ago

We are very happy with the services we have received from Pest End. They have been very responsive and quick to come whenever we have called for service. Tyler is fantastic. He is thorough and asks questions as well as answers questions we have. He never makes us feel like he’s in a rush. He represents Pest End as…

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Sab · 5 years ago

Edy is our service guy and he is the absolute best! He's always on time, always professional and is always coming up with new ideas for getting rid of pests once and for all! Highly recommend.

Cockroach exterminationRodent extermination+ Punctuality+ Quality+ Professionalism
★★★★★ G · 5 years ago

Gentleman name Eddie was very professional and helpful with information to help stop the problem

Cockroach exterminationRodent extermination+ Punctuality
★★★★★ Aida · 5 years ago

Eduardo was very pleasant and friendly. Very responsive and on time. I will definitely will love to have him back.

Cockroach exterminationFlea & mite extermination+ Responsiveness+ Quality+ Professionalism
★★★★★ Sandra · 5 years ago

Very professional service. Also very punctual for the time of the appointment. Eddie took more of his time to explain more how the treatment works. I highly recommend the service.

Cockroach extermination+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Family · 5 years ago

Rating only, no written review.

Ant exterminationCockroach exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Alex · 5 years ago

Rating only, no written review.

Ant exterminationCockroach exterminationRodent extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Michael · 5 years ago

Rating only, no written review.

Cockroach exterminationRodent exterminationGeneral wildlife removal+ Responsiveness+ Punctuality+ Quality

vs category

Blue = Pest-End, grey = bed bug exterminators average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

1.01.52.02.53.03.54.04.55.02024-Q1: 4.62★ (13 reviews)2024-Q2: 5.00★ (3 reviews)2024-Q3: 4.20★ (5 reviews)2024-Q4: 5.00★ (2 reviews)2025-Q1: 3.00★ (2 reviews)2025-Q2: 4.67★ (3 reviews)2025-Q3: 5.00★ (3 reviews)2025-Q4: 3.00★ (2 reviews)2026-Q1: 1.00★ (1 reviews)2026-Q2: 5.00★ (1 reviews)2026-Q3: 5.00★ (1 reviews)2026-Q4: 1.00★ (1 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

Not enough reviews with a price yet.

Great price 50%Reasonable 50%Overpriced 0%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%5+1.8Reliability 15%2+0.3Craft & service 20%80+16Value 10%36+3.6Momentum 8%2+0.2Track record 7%71+5Accountability 5%26+1.3Experts Score= 28Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
5
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
2
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
80
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
36
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
2
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
71
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
26

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+124 / −5
Professionalism
+156 / −4
Responsiveness
+115 / −2
Punctuality
+113 / −1
Value
+98 / −4

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