BED BUG EXTERMINATORS · METHUEN, MA
Pest-End logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%5+1.8Reliability 15%2+0.3Craft & service 20%80+16Value 10%36+3.6Momentum 8%2+0.2Track record 7%71+5Accountability 5%26+1.3Experts Score= 28Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.28SCORE

Pest-End

Better than 7% of bed bug exterminators · #27 of 29

4.7★304 Google reviewsGoogle star rating as shown on Google Maps.
3.00★last 12 monthsAverage stars on reviews from the last 12 months only.
25%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
50%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Pest-End for general pest inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.32
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.84
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$63–$119
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 62/100.How Job match is calculatedBuilt only from reviews Google tagged “General pest inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#21 / 25

All 32 Google reviews tagged “General pest inspection” · showing 20

★★★★★ Mary · 6 months ago

I have been with pest end for years now and I can always rely on Nikhole to just come and get it done! She is great with my dog in the yard and always professional. It’s because of her that I love pest end!

Great priceRodent exterminationGeneral pest inspection
★★★★★ Stephen · Edited 2 years ago

Today I had my initial home inspection/treatment and Jon was fantastic! He took lots of time to check everything out, treat where needed, and explain everything. He was not rushed and listened to everything we had to say. I'm very satisfied and glad to be a new customer on the monthly service plan!

Home inspectionGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Stephanie · 3 years ago

Eddie came and serviced our property. He was excellent and very informative. He went above and beyond to let us know what needs to be done to further prevent any issues we were having.

General pest inspection
★★★★★ Jj · 3 years ago

Eduardo Cintron was outstanding! It was very comforting to have a technician that spoke Spanish. We are an Spanish-American based business and have workers of many different backgrounds so it was nice that he was able to communicate with all of us. He was very professional and funny. He was very thorough in his…

General pest inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Sheryl · 3 years ago

Service person was friendly and professional

Ant exterminationGeneral pest inspectionRodent extermination+ Professionalism
★★★★★ Stephanie · 3 years ago

I had a great experience with Eddie & Ian. Super nice and professional. They both did a great job!

General pest inspection+ Punctuality+ Quality+ Professionalism
★★★★★ Laurel · 3 years ago

They are fantastic

General pest inspection+ Professionalism
★★★★★ Melissa · 4 years ago

We are very happy with the services we have received from Pest End. They have been very responsive and quick to come whenever we have called for service. Tyler is fantastic. He is thorough and asks questions as well as answers questions we have. He never makes us feel like he’s in a rush. He represents Pest End as…

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Linda · 4 years ago

Pest End extremely responsive, knowledgeable, courteous, efficient. Technicians patient with answering many questions. Highly recommend.

Bat exterminationHome inspectionGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Ran · 5 years ago

There are some who "do their work", others who "do their work well" and still others who are "outstanding". Keith T is the definition of outstanding. Pest End is no frills easy-to-work-with, detailed and responsive pest controls company. I recently moved into this home when we called Pest End to help with ... well…

Bee exterminationHornet & wasp exterminationGeneral pest inspection+ Responsiveness+ Professionalism
★★★★★ Ben · 5 years ago

I was extremely impressed with the employee Harry that came out to my house this afternoon and gave me a thorough explanation of what was going on and what was the best solution to our multiple pest problems. He was very professional and did a great job at helping me understand what each pest was doing, how they get…

Bee exterminationGeneral pest inspectionRodent extermination+ Quality+ Professionalism
★★★★★ Carly · 5 years ago

Harry and Sean from Pest End are amazing! Highly recommend this company for anyone in the area. We had a very poor experience with a larger pest company, and switching to the local family-owned Pest End was the best decision we made. Competitive prices, for quality work. We moved into a new home that had been vacant…

Ant exterminationBee exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Jean · 5 years ago

We have been using this service for years and we will never change mainly because if we call with a specific problem they are very responsive and will send someone out to take care of it right away. Their service staff is top notch, very respectful of our property, polite and knowledgeable….what more could you ask…

Ant exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Deb · 5 years ago

Eddie is OUTSTANDING!!

Ant exterminationGeneral pest inspectionTermite extermination+ Responsiveness+ Quality+ Professionalism
★★★★★ Bobbi · 5 years ago

We are newer clients of Pest-End Inc. (methuan location) and have been happy with their services thus far. They have been very responsive, are reasonable and took care care of our mice issue quickly. We also signed up for their maintenance program and had our first spring treatment. Eddie was very friendly and…

Ant exterminationGeneral pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ John · 5 years ago

Excellent service at a reasonable price.

Ant exterminationGeneral pest inspectionRodent extermination+ Value
★★★★★ Laura · 5 years ago

Excellent service! Eradicated all my problems and concerns!!!

Ant exterminationBee exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Nancy · 5 years ago

Eddie performed a scheduled inspection. He was friendly, knowledgeable, professional, and extremely thorough. We are very satisfied customers.

Ant exterminationGeneral pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Patti · Edited 5 years ago

Justin and Eddie performed my inspection today. Not only were they both professional but they were friendly, respectful and spent time really listening to my concerns. I highly recommend them and hope that they are the ones to continue to service my home.

General pest inspection+ Punctuality+ Quality+ Professionalism
★★★★★ Andrew · 5 years ago

Harry and Bryan were very knowledgeable and responsive to every detail. Good people great service

General pest inspection+ Responsiveness+ Punctuality+ Quality

Show more general pest inspection reviews (12 more) →

vs category

Blue = Pest-End, grey = bed bug exterminators average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

1.01.52.02.53.03.54.04.55.02024-Q1: 4.62★ (13 reviews)2024-Q2: 5.00★ (3 reviews)2024-Q3: 4.20★ (5 reviews)2024-Q4: 5.00★ (2 reviews)2025-Q1: 3.00★ (2 reviews)2025-Q2: 4.67★ (3 reviews)2025-Q3: 5.00★ (3 reviews)2025-Q4: 3.00★ (2 reviews)2026-Q1: 1.00★ (1 reviews)2026-Q2: 5.00★ (1 reviews)2026-Q3: 5.00★ (1 reviews)2026-Q4: 1.00★ (1 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

Not enough reviews with a price yet.

Great price 50%Reasonable 50%Overpriced 0%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%5+1.8Reliability 15%2+0.3Craft & service 20%80+16Value 10%36+3.6Momentum 8%2+0.2Track record 7%71+5Accountability 5%26+1.3Experts Score= 28Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
5
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
2
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
80
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
36
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
2
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
71
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
26

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+124 / −5
Professionalism
+156 / −4
Responsiveness
+115 / −2
Punctuality
+113 / −1
Value
+98 / −4

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