BED BUG EXTERMINATORS · METHUEN, MA
Pest-End logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%5+1.8Reliability 15%2+0.3Craft & service 20%80+16Value 10%36+3.6Momentum 8%2+0.2Track record 7%71+5Accountability 5%26+1.3Experts Score= 28Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.28SCORE

Pest-End

Better than 7% of bed bug exterminators · #27 of 29

4.7★304 Google reviewsGoogle star rating as shown on Google Maps.
3.00★last 12 monthsAverage stars on reviews from the last 12 months only.
25%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
50%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Pest-End for rodent extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.48
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.63
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$60–$323
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 50/100.How Job match is calculatedBuilt only from reviews Google tagged “Rodent extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#24 / 25
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 48 Google reviews tagged “Rodent extermination” · showing 20

★★★★★ Matt123 · a month ago

I had Sean G for the initial inspection, and when I confirmed to sign up for Pest-End's services Brian and Lisette performed the install. All three were very efficient and extremely knowledgable in answering any and all questions I had about what they were seeing and what I could do to further ensure no further…

Reasonable priceRodent exterminationTermite inspectionTermite extermination
★★★★★ Mary · 6 months ago

I have been with pest end for years now and I can always rely on Nikhole to just come and get it done! She is great with my dog in the yard and always professional. It’s because of her that I love pest end!

Great priceRodent exterminationGeneral pest inspection
★★★★★ Sheryl · 3 years ago

Service person was friendly and professional

Ant exterminationGeneral pest inspectionRodent extermination+ Professionalism
★★★★★ Randy · 3 years ago

Jon N. came to take care of a mouse problem we had. He was professional, informative, and really cared about making sure that we were taken care of. I would always recommend him and Pest-End.

Rodent extermination+ Punctuality+ Quality+ Professionalism
★★★★★ Melissa · 4 years ago

We are very happy with the services we have received from Pest End. They have been very responsive and quick to come whenever we have called for service. Tyler is fantastic. He is thorough and asks questions as well as answers questions we have. He never makes us feel like he’s in a rush. He represents Pest End as…

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
★ Desiree · 4 years ago

They over price their services. They also never finished the problems they came here for. I even called them to tell them the problem was still existent and they wanted to charge me double. I had to contact another company who charged less and got the job done.

Bed bug exterminationRodent extermination− Quality− Professionalism
★ Mary · 5 years ago

This is our third year with an annual contract. Until this year, Pest-End has been responsive to their contractual obligations. Recently, their responsiveness has been poor. This year, no one answers the phone during business hours when we call. Last week we called the 800 number and asked for a home visit. We…

Ant exterminationRodent exterminationSpider extermination− Responsiveness− Punctuality
★★★★★ Jeff · 5 years ago

Harry was very knowledgeable, professional and friendly. He is a great asset to this company.

Rodent extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Jane · 5 years ago

Jeff was very responsive and great in getting my job on the schedule. The gentleman who did the work, set the traps, and gel the house and more was on time and thorough. He insure me that all is safe for the dog.

Ant exterminationRodent extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Ben · 5 years ago

I was extremely impressed with the employee Harry that came out to my house this afternoon and gave me a thorough explanation of what was going on and what was the best solution to our multiple pest problems. He was very professional and did a great job at helping me understand what each pest was doing, how they get…

Bee exterminationGeneral pest inspectionRodent extermination+ Quality+ Professionalism
★★★★★ Audrey · 5 years ago

Eddie was so sweet, helpful and knowledgeable!

Rodent extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Peter · 5 years ago

Eddie - Performed a great job and provided good quality service.

Rodent exterminationTermite extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Robert · 5 years ago

I had a truly great experience with this company. They were very responsible and answered all of my questions. The guy they sent Eddie did a very diligent job with the problem, and I would highly recommend this company to someone.

Rodent extermination+ Responsiveness+ Professionalism+ Value
★★★★★ Bobbi · 5 years ago

We are newer clients of Pest-End Inc. (methuan location) and have been happy with their services thus far. They have been very responsive, are reasonable and took care care of our mice issue quickly. We also signed up for their maintenance program and had our first spring treatment. Eddie was very friendly and…

Ant exterminationGeneral pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ John · 5 years ago

Excellent service at a reasonable price.

Ant exterminationGeneral pest inspectionRodent extermination+ Value
★★★★★ Laura · 5 years ago

Excellent service! Eradicated all my problems and concerns!!!

Ant exterminationBee exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Nancy · 5 years ago

Eddie performed a scheduled inspection. He was friendly, knowledgeable, professional, and extremely thorough. We are very satisfied customers.

Ant exterminationGeneral pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Mike · 5 years ago

Great work by Jeff Spear and the guys who come out and keep the mice out! Highly recommend this company!!

Rodent extermination
★★★★★ Herminio · 5 years ago

Eduardo was very Professional very knowledgeable great work ethic!

Rodent extermination+ Punctuality+ Quality+ Professionalism
★★★★★ Rose · 5 years ago

Thanks Eddie for answering all my questions today and the helpful tips!

Rodent exterminationTermite inspection+ Responsiveness+ Quality+ Professionalism

Show more rodent extermination reviews (28 more) →

vs category

Blue = Pest-End, grey = bed bug exterminators average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

1.01.52.02.53.03.54.04.55.02024-Q1: 4.62★ (13 reviews)2024-Q2: 5.00★ (3 reviews)2024-Q3: 4.20★ (5 reviews)2024-Q4: 5.00★ (2 reviews)2025-Q1: 3.00★ (2 reviews)2025-Q2: 4.67★ (3 reviews)2025-Q3: 5.00★ (3 reviews)2025-Q4: 3.00★ (2 reviews)2026-Q1: 1.00★ (1 reviews)2026-Q2: 5.00★ (1 reviews)2026-Q3: 5.00★ (1 reviews)2026-Q4: 1.00★ (1 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

Not enough reviews with a price yet.

Great price 50%Reasonable 50%Overpriced 0%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%5+1.8Reliability 15%2+0.3Craft & service 20%80+16Value 10%36+3.6Momentum 8%2+0.2Track record 7%71+5Accountability 5%26+1.3Experts Score= 28Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
5
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
2
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
80
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
36
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
2
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
71
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
26

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+124 / −5
Professionalism
+156 / −4
Responsiveness
+115 / −2
Punctuality
+113 / −1
Value
+98 / −4

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