BED BUG EXTERMINATORS · METHUEN, MA
Pest-End logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%5+1.8Reliability 15%2+0.3Craft & service 20%80+16Value 10%36+3.6Momentum 8%2+0.2Track record 7%71+5Accountability 5%26+1.3Experts Score= 28Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.28SCORE

Pest-End

Better than 7% of bed bug exterminators · #27 of 29

4.7★304 Google reviewsGoogle star rating as shown on Google Maps.
3.00★last 12 monthsAverage stars on reviews from the last 12 months only.
25%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
50%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Pest-End for termite inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$128–$371
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 66/100.How Job match is calculatedBuilt only from reviews Google tagged “Termite inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#15 / 21

All 15 Google reviews tagged “Termite inspection”

★★★★★ Matt123 · a month ago

I had Sean G for the initial inspection, and when I confirmed to sign up for Pest-End's services Brian and Lisette performed the install. All three were very efficient and extremely knowledgable in answering any and all questions I had about what they were seeing and what I could do to further ensure no further…

Reasonable priceRodent exterminationTermite inspectionTermite extermination
★★★★★ Sheryl · 3 years ago

Service person was friendly and professional

Ant exterminationGeneral pest inspectionRodent extermination+ Professionalism
★★★★★ Melissa · 4 years ago

We are very happy with the services we have received from Pest End. They have been very responsive and quick to come whenever we have called for service. Tyler is fantastic. He is thorough and asks questions as well as answers questions we have. He never makes us feel like he’s in a rush. He represents Pest End as…

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Ran · 5 years ago

There are some who "do their work", others who "do their work well" and still others who are "outstanding". Keith T is the definition of outstanding. Pest End is no frills easy-to-work-with, detailed and responsive pest controls company. I recently moved into this home when we called Pest End to help with ... well…

Bee exterminationHornet & wasp exterminationGeneral pest inspection+ Responsiveness+ Professionalism
★★★★★ Carly · 5 years ago

Harry and Sean from Pest End are amazing! Highly recommend this company for anyone in the area. We had a very poor experience with a larger pest company, and switching to the local family-owned Pest End was the best decision we made. Competitive prices, for quality work. We moved into a new home that had been vacant…

Ant exterminationBee exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ John · 5 years ago

Excellent service at a reasonable price.

Ant exterminationGeneral pest inspectionRodent extermination+ Value
★★★★★ Nancy · 5 years ago

Eddie performed a scheduled inspection. He was friendly, knowledgeable, professional, and extremely thorough. We are very satisfied customers.

Ant exterminationGeneral pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Rose · 5 years ago

Thanks Eddie for answering all my questions today and the helpful tips!

Rodent exterminationTermite inspection+ Responsiveness+ Quality+ Professionalism
★★★★★ kerrie · 5 years ago

Our family loves pest end. Today, Eddie came out to help with Ant problem. He went above an beyond to explain everything.

Bee exterminationTermite inspection+ Quality
★★★★★ pamela · 5 years ago

Pest end is great. My service man Eddie is great , thourgh and so nice. My sales rep Jeff Spear really took good care of me.. I would highly recommend

Rodent exterminationSpider exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Joe · 6 years ago

I've been a customer of theirs with two of their preventive service plans since 2018, and any time I've called or emailed about anything they have always been friendly and informative, and very helpful overall. The same can be said about the techs who have come to the house to monitor the termite and rodent bait…

Ant exterminationGeneral pest inspectionRodent extermination+ Responsiveness+ Professionalism
★★★★ Kath · 5 years ago

Rating only, no written review.

Ant exterminationRodent exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Angelo · 5 years ago

Rating only, no written review.

Ant exterminationRodent exterminationSpider extermination+ Punctuality+ Quality+ Professionalism
★★★★★ Neal · 5 years ago

Rating only, no written review.

Ant exterminationRodent exterminationTermite inspection+ Responsiveness+ Professionalism+ Value
★★★★★ Frances · 5 years ago

Rating only, no written review.

General pest inspectionRodent exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality

vs category

Blue = Pest-End, grey = bed bug exterminators average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

1.01.52.02.53.03.54.04.55.02024-Q1: 4.62★ (13 reviews)2024-Q2: 5.00★ (3 reviews)2024-Q3: 4.20★ (5 reviews)2024-Q4: 5.00★ (2 reviews)2025-Q1: 3.00★ (2 reviews)2025-Q2: 4.67★ (3 reviews)2025-Q3: 5.00★ (3 reviews)2025-Q4: 3.00★ (2 reviews)2026-Q1: 1.00★ (1 reviews)2026-Q2: 5.00★ (1 reviews)2026-Q3: 5.00★ (1 reviews)2026-Q4: 1.00★ (1 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

Not enough reviews with a price yet.

Great price 50%Reasonable 50%Overpriced 0%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%5+1.8Reliability 15%2+0.3Craft & service 20%80+16Value 10%36+3.6Momentum 8%2+0.2Track record 7%71+5Accountability 5%26+1.3Experts Score= 28Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
5
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
2
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
80
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
36
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
2
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
71
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
26

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+124 / −5
Professionalism
+156 / −4
Responsiveness
+115 / −2
Punctuality
+113 / −1
Value
+98 / −4

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